Find 5-Star Hotels in Chania

Fantastic location and accommodation. Unfortunately, no lift only stairs. After hours no service /staff

Very good locations. Right on the harbour. Not easy for people with disability due to narrow staircases. Room is clean and spacious. Good working air condition. Very important for the hot weather. Staff are super friendly. Breakfast is in a restaurant round the corner but the food choices are very limited.

The hotel is very comfortable and comfortable. Very good breakfast! Various and quality with table service for the coffee-making part. Fresh orange juice( it's rare to signal) The buffet of the evening is too expensive for what you know if I should find a defect.

This is a very large resort, and the stay experience exceeded expectations. First of all, the room is large and comfortable and clean; secondly, the overall environment of the resort is very beautiful and the facilities are complete. The weather was bad when we went and we didn't enjoy the outdoor pool; Then there is the hotel that includes two meals, the dishes are rich and taste good; the waiters at the front desk, restaurant and room are warm and courteous; very close to the beach, suitable for leisure and vacation here, recommended 👍

We have a room with direct assess to the pool. ⛱️ The hotel is directly on the beach 🏖️ it has servals pools and a water park, you can spend as much time as you want in the water. 🌊 It has 5 restaurants offer breakfasts, lunches and dinners with hundreds choices of food 🥐🥯🥨🍳🍔🥩🥞🍖🍕🧆and more than 100 drinks including alcohol drinks. 🥤🧋🍶🍺🍸🍷🍻1 pool bar and 1 food corner offer snacks, desserts and drinks all day long. 🍪🍿🍩🍮🍦🍹🥃 The highlight: everything is FREE!! You can drink and eat as much as you want, whenever and wherever you want! 🆓 Plus they have programs all the long too. You can do sport🏋️, dancing🧘‍♀️, play football, ⚽️tennis🎾🏸, and they have live music every night and they have shows in the weekend evenings. 🎹🎼🥁

The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!

Breakfast was exceptional, the staff are very attentive. The images of the rooms are accurate and the receptionists and managers do their best to accommodate all your needs. The pillow menu is a lovely extra the beach attached to the hotel is the only downside. But I’m sad I had to leave.

The staff in reception is not so friendly the food is not like a 5 star hotel the most of the menu is frozen except the grill that they cook the meat the same time. They don’t have many rackets for the ping pong only 2. The list of the free cocktails for the all inclusive program is so limited and for the classic cocktails is extra charge.The bars and the restaurants is open until 23:00 after that only ghosts is outside. The heated pool is not so hot. The jacuzzi on the spa is not working. The only good thing is the rooms is very big very clean with nice views includes a kitchen fridge A/C and spurs and spoons and they gave us and an upgrade to a loft room.

Good Breakfast. Very clean. But I wouldn’t stay again. Everything is charged extra. Did not use the spa

Beautiful newly renovated hotel with a modern and relaxing atmosphere. The new team is doing an amazing job, everything was very well organized and welcoming. The rooms were spotless, the food was excellent, and all the staff were wonderful throughout our stay. A special thank you to Mara, who was especially helpful and made our experience even better. We would definitely come back!