Cancun Hotels with Pools

"Hotel is in a good area, close to lots of restaurants, tourist information and markets with street food. The area felt very safe to walk alone at night. The hotel pool was amazing! Lots of seating and big enough that it never felt crowded. The room was clean and spacious. The staff were very friendly and hospitable. The breakfast was delicious with a decent amount of variety and it changed daily. So you could try different things on the days."

"easy to find - my Sranan took me straight there. I was unimpressed by check in clerk who seemed more keen to finish his cigarette than his job but the process was eventually concluded in a fairly quick and efficient manner. Difficult to find room in the dark but a couple of residents I met on the way round the pool helped. Great room, big with efficient AC. Big bathroom with lots of hot water etc. nice pool and pleasant to walk along the yacht marina at dusk and see bats in flight. Near to shop and good local restaurants (I walked to one at midnight on my first night so it’s a safe area. Local bus runs both ways from end of road. Free parking wit plenty of space when I was there- thoroughly recommended "

"I used to always use ********** for our family trips several times a year, but this time I tried Trip.com because the prices were better. However, the service at the Aloft Cancun hotel counter was rude and unpleasant due to a male staff member. I've stayed at various accommodations in different countries before and never felt such unpleasantness until now, here in Mexico. Yesterday, I couldn't wash my hair because the shampoo dispenser was empty. Today, after returning from a tour, the shampoo dispenser was still empty. I had to go down to the front desk with wet hair while showering to explain the situation. This was the first time something like this happened, so I was flustled. The female staff member today was much friendlier compared to the male staff member yesterday. I'm wondering if this is because I booked through Trip.com, or if the Aloft hotel's service itself is poor. I've booked my upcoming 3-night stay in Mexico City through **********, starting tomorrow. I want to compare the service. Also, the airport pickup service through Trip.com was a mess, so I canceled tomorrow's airport drop-off and booked an Uber instead. For this Mexico trip, I used Trip.com for airport pickup/drop-off, hotel bookings, and flight reservations. At least the flight reservation part was well-organized; they provided information like arrival times and gate numbers, which was the most satisfying aspect."

"Had all the fixings of a great hotel. However, corners were cut in ways to make for a better experience. The room was not as nice and clean as pictured. The shower did not have great pressure. Our toilet barely flushed. You’ll also benefit from using ear plugs."

"Room was spacious, comfortable and clean. Nice pool with excellent bar service. Breakfast buffet was good, enchiladas made on demand was so yummy, jugo verde was excellent too. Hotel was 5-10 minutes walk from ADO bus station, and from supermarket, so very convenient. They have shuttle bus to beach as well. My only problem was that rooms were not soundproof, you can hear music from outside all day in the room."

"This is not the first time we have stayed at this hotel, last time everything was much better, this time we got an old room, also adjoining, the manager said that he could not help with anything and could not change the room, as a result we had to wait until they fixed the balcony door because it did not close, there is no soundproofing, you can hear everything that happens in the next room and what happens in the corridor. This time the only pluses are the location, the pool."

"Amazing all inclusive - modern, clean and well appointed.  We had excellent service - there was always someone asking us for drink orders, dining service was fantastic.  The only thing was that they were doing work on their beach so it was noisy and disruptive.  Loved their organized activities too - exercise classes, archery, cacao ceremony.  Best of all, room service was included."

"The room is very Mexican and has complete facilities. The hotel is very close to the ADO bus, and it only takes about seven minutes to walk there. It is very convenient to go to Tulum or Chichen Itza. In addition, there is a 711 convenience store nearby. If you have a craving for Chinese food, you can go to eat rice balls🍙 to satisfy your cravings."

"I highly recommend this place. There is no moldy smell at all here, the beds are huge, and there are many good restaurants nearby. The downside is that there is no shampoo, conditioner, or body wash. There is only soap and body soap. But I would still stay there again."

"Worst view I’ve had from my balcony-just white brick wall! Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area. Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid"