Style meets substance at Aloft Cancun, our modern hotel in a premier location. The party starts here with our "Happy 12 hours" Domestic Open Bar is included in your reservation. We're connected to the convention center so business travelers can easily attend events, while families will love being close to La Isla Shopping Village. Mandala Beach Club is just stepping away, so you can dance and have fun all day long. When you return to the hotel, grab a drink from our hotel bar, stop by our 24-hour gourmet pantry. Looking to get active? We have a 24-hour fitness center and a scenic rooftop pool with beautiful views of the whole city. Stay connected with our complimentary Wi-Fi while lounging in our plush beds for a relaxing evening away from the fun and excitement outside. Upgrade your stay with one of our junior suites, high-floor rooms, and ocean- and lagoon-view options. Our Tactic meeting room is ready to host your intimate meetings, and events, while our room block rate will keep everyone together.
"I used to always use ********** for our family trips several times a year, but this time I tried Trip.com because the prices were better. However, the service at the Aloft Cancun hotel counter was rude and unpleasant due to a male staff member. I've stayed at various accommodations in different countries before and never felt such unpleasantness until now, here in Mexico.
Yesterday, I couldn't wash my hair because the shampoo dispenser was empty. Today, after returning from a tour, the shampoo dispenser was still empty. I had to go down to the front desk with wet hair while showering to explain the situation. This was the first time something like this happened, so I was flustled. The female staff member today was much friendlier compared to the male staff member yesterday.
I'm wondering if this is because I booked through Trip.com, or if the Aloft hotel's service itself is poor. I've booked my upcoming 3-night stay in Mexico City through **********, starting tomorrow. I want to compare the service.
Also, the airport pickup service through Trip.com was a mess, so I canceled tomorrow's airport drop-off and booked an Uber instead.
For this Mexico trip, I used Trip.com for airport pickup/drop-off, hotel bookings, and flight reservations. At least the flight reservation part was well-organized; they provided information like arrival times and gate numbers, which was the most satisfying aspect."