Find 3-Star Hotels in Cancun

"We were not happy with this hotel. It was not clean, run down and over priced. We had to wait in a queue for more than 30 minutes each morning for breakfast even though we went very early or later and the food was very disappointing. The room was moldy and the balcony had green slimy water. The TV remote didn’t work and we could only watch one channel. The staff were very friendly and tried their best to accommodate but we left even before our stay was up because we were very unhappy with this hotel."

"Arrivée tardive de l’aéroport de cancun, Une petite dame était là pour nous accueillir et nous mettre à l’aise. La chambre est spacieuse Salle de bain avec WC Clim et TV Des petits restaurants de rue en face ou on y mange délicieu*****t bien."

"I had a very pleasant stay at the Ibis Hotel in Cancún. The property is clean, comfortable, and offers great value for money. The rooms are simple but modern and well-maintained — exactly what you need for a short stay. The staff were friendly and helpful throughout my visit, always ready to assist with any questions. The location is excellent, right next to a Walmart Express and within walking distance of restaurants, cafés, and transport connections. It’s also convenient for joining local tours and excursions. Breakfast was good, with a nice variety of options to start the day. The hotel feels safe and organized, and everything worked smoothly from check-in to check-out. Overall, a reliable and comfortable place to stay in Cancún — I would definitely recommend it for travelers looking for good value, cleanliness, and convenience."

"The hotel was very clean and the staff were also very nice. I am very happy "

"This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves."

"Unfortunately this time the room was not clean, the bed had stains and hair, they moved me to another room and once again when I checked the bed it was dirty with sheets with hair on it, finally they changed me to a third room and if you can guess more hair on the sheets in the room bed, all supervised by hotel staff, in the end the manager on reception duty came himself with a room lady to change the sheets and bedding in the first room he had, if you stay here check your bed carefully because 3 Rooms with dirty sheets leave much to be desired."

"Had all the fixings of a great hotel. However, corners were cut in ways to make for a better experience. The room was not as nice and clean as pictured. The shower did not have great pressure. Our toilet barely flushed. You’ll also benefit from using ear plugs."

"　The location was a little far from the AD bus terminal, but it wasn't so far from the hotel that I had to use a taxi. I walked about 10 minutes with my suitcase, but some people might find it too far. 　There was no explanation of how to use the in-room safe, so I called the housekeeper, but he didn't speak English, so I had to use a translation app. He still didn't understand, so he came twice. It was good that he came without hesitation, but it wasn't just one visit, so some people might find that annoying. 　The most disappointing thing was that when I went there expecting breakfast to be 6 pesos, I was told it was 150 pesos. The price may have gone up, or it may have been a mistake and it was 6 dollars, but I trusted the information written on the website and applied, but it was completely different, and I thought, ”I've been tricked, I've been scammed.” I hope this will be fixed soon."

"The location is good, the facilities are all there but they are quite basic. The price/performance ratio is already very high, and it is worth mentioning that the boss is very friendly and can speak English! He is always willing to help me. I didn't bring enough cash to buy water, and the boss gave me a discount of four pesos..."

"There isn't much to eat around the hotel. However, the rooms actually have kitchens, and there's a large desk in the room, which is very convenient for using a laptop. Many people online said the hotel breakfast was terrible, but I found it to be okay; at least there were plenty of meat dishes and yogurt. In the evening, some snacks and drinks are available on the rooftop, and the view is also nice. There are two rooftop pools, one on each side."