Spa Hotels in Cancun

"It's a nice place, convenient if you need to go to the airport the next day, we stayed at the hotel just one day. The service was marvelous, very polite and open to help us. The check in was at 3pm but our room was ready around 1:30 so it was perfect for us. You can go by walk to several places, coffee shops, restaurants and plaza las Américas. My only problem was the humidity, the room didn't smell good but it was clean, I think it's an humidity issue."

"Rating: 10/10 Excellent all-inclusive resort in Cancun with outstanding service. We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful. Our room was cleaned very well every day, and everything was kept neat and comfortable. On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service. The hotel also has great restaurants on the property, with plenty of delicious options. Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again."

"This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves."

"Mura hotel was located in Cancun Centro. We stayed one night before heading out to Cancun International Airport. The hotel was clean. It provided just the right facilities in amenities, including honey shampoo, and conditioner that I needed after swimming in the sea. The hot water and pressure of water was excellent after a long trip. The only recommendation we have is having a few more switches and plugs. Thank you!"

"I loved it was great for one night had a lot of fun. I liked the other places around the area but this was a bargain price. Good if you like it lowkey and the morning buffet and that is pretty good but more variety would have been good but I’m not picky. I think it shares a beach with temptation. I saw a bit of adults only things but I did go for a scroll so probably my only fault haha but just saying if you have kids keep them close."

"This might just be the best hotel I've ever stayed at! The rooms are spacious and comfortable, and they're cleaned daily, so it's always spotless. It's an all-inclusive resort, meaning all food and drinks are covered – and they're all high-quality too. I highly recommend the beachfront restaurant; just remember to make a reservation for the evening. The atmosphere is incredible, and watching the sunset with the sea breeze is pure bliss. The hotel has its own private beach with soft, fine sand, right outside your door. There's also a swimming pool and hot springs. It's connected to other hotels as well, so you can share some of their restaurants and pool facilities. Plus, there's a free show in the auditorium every night at 8:30 PM. All in all, it's incredible value for money. Highly recommended!"

"My wife and I had an unforgettable and wonderful experience at NYX Hotel. The hotel's warm and hospitable experience made me extremely excited. Every delicious meal leaves me at a loss as to what to choose. The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything. You know, I don't speak English, let alone Spanish. When there was a problem with the one-day tour I booked with the travel agency, Aejandro made many calls for me and helped me solve the problem. I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!"

"We absolutely loved this hotel. It is now our go to Cancun hotel every time we visit. From the moment we arrived we were given the warmest welcome. The location was perfect for us, just two minutes from the water. The beds are unbelievably comfortable and we loved having fresh water, towels and daily cleaning, plus fresh beach towels every day. It is so worth the money. Alejandro who welcomed us in the lobby was an absolute sweetheart, as were all of the staff. Truly a wonderful stay."

"Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast. The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube. Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone. There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper. You can book Uber and you'd be picked up in front of the hotel. I will definitely come back to this hotel when I visit Cancun in the future."

"Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon."