Overall it was good but The worst part about hotel is that they didn’t provide basics amenities like tooth brush and toothpaste and if you ask for it they charge you which doesn’t makes sense to me. Besides this the bathroom light keeps on blinking and during the day time it was completely off.
Not worth the price. The place is stunning don’t get me wrong. However, it was a bit disappointing in terms of hospitality and the cleanliness of the hotel room was a bit disgusting with a vape and used slippers under the bed with hairs in the bath upon arrival. Furthermore, no TV remote and any information of what to do in the hotel.
Breakfast was brilliant but when you weigh the price of the hotel and the hospitality, I just don’t think £300 was worth the stay. Furthermore, the spa was rammed with children and parents so the size to person ratio was a bit much. Furthermore, restaurants are always booked up and it’s difficult to get a reservation unless you want to end up in the horsebox restaurant last minute.
Bartender was rude when under pressure from the restaurant as I asked for a drinks menu, to which he pointed me to go and get the menu for it. So just ultimately a bit disappointing especially since a room is nearly half a grand.
Travelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
Lovely setting, plenty parking. Didn’t eat there so can’t comment on restaurants. Just next door there’s a cafe and a pizzeria with a marque type set up and also a van that serves churros, donuts and crepes in the evening. Plenty of walking around and about. Only thing that was a little annoying is not being able to use the pool without booking a spa treatment which we did not do.
1. The location of the hotel is very good. In the center of Chipping Campden, there is a public parking lot next to it, and parking is very convenient. But be sure to pay attention to the address when navigating. There is another hotel in the same area with the same name in front of it.
2. On the day I arrived, the hotel temporarily informed me that there was something wrong with my room, so I was transferred to another higher-level hotel in the suburbs. The environment and facilities were indeed better.
The hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.
The overall experience of this hotel is very good, and the process from check-in to check-out is very smooth. The service staff is friendly and polite, the room is clean and tidy, and the facilities are complete and well-maintained. The location is convenient and the surrounding living functions are also very convenient. The overall accommodation environment is comfortable and relaxing. It is a pleasant accommodation experience and I will visit again if I have the chance in the future.
Lovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
Great location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
Very Good
102 reviews
8.0/10
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8.6/10
Very Good
GGuest UserOverall it was good but The worst part about hotel is that they didn’t provide basics amenities like tooth brush and toothpaste and if you ask for it they charge you which doesn’t makes sense to me. Besides this the bathroom light keeps on blinking and during the day time it was completely off.
GGuest UserTravelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
GGuest UserNot worth the price. The place is stunning don’t get me wrong. However, it was a bit disappointing in terms of hospitality and the cleanliness of the hotel room was a bit disgusting with a vape and used slippers under the bed with hairs in the bath upon arrival. Furthermore, no TV remote and any information of what to do in the hotel.
Breakfast was brilliant but when you weigh the price of the hotel and the hospitality, I just don’t think £300 was worth the stay. Furthermore, the spa was rammed with children and parents so the size to person ratio was a bit much. Furthermore, restaurants are always booked up and it’s difficult to get a reservation unless you want to end up in the horsebox restaurant last minute.
Bartender was rude when under pressure from the restaurant as I asked for a drinks menu, to which he pointed me to go and get the menu for it. So just ultimately a bit disappointing especially since a room is nearly half a grand.
CcharterWe arrived at 9:00 in the evening, but the location of the hotel was particularly good, driving quickly and arriving quickly, parking was free. Swimming is also very convenient, and the breakfast served at the hotel is also very rich.
EEdward TsengThe overall experience of this hotel is very good, and the process from check-in to check-out is very smooth. The service staff is friendly and polite, the room is clean and tidy, and the facilities are complete and well-maintained. The location is convenient and the surrounding living functions are also very convenient. The overall accommodation environment is comfortable and relaxing. It is a pleasant accommodation experience and I will visit again if I have the chance in the future.
GGuest UserLovely setting, plenty parking. Didn’t eat there so can’t comment on restaurants. Just next door there’s a cafe and a pizzeria with a marque type set up and also a van that serves churros, donuts and crepes in the evening. Plenty of walking around and about. Only thing that was a little annoying is not being able to use the pool without booking a spa treatment which we did not do.
GGuest UserThe hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.
GGuest UserEverything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
Hhuo jiarongLovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
GGuest UserGreat location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
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