5-Star Hotels in Campania, Italy

The hotel is generally average and relatively old. We booked a room with a harbor view. The area is small and the luggage is not easy to store. It does not match the picture. The restaurant on the top floor has mediocre products, but the scenery is very good. The strange thing is that when we dined in the hotel restaurant, the meal fee was charged to the room account. The hotel used our credit card to pre-authorize the meal fee of 116 euros in the middle of the night. Later, I asked Ctrip, and Ctrip said that the hotel was worried that our credit card limit was not enough when we checked in. Really Speechless, staying in a room worth hundreds of euros for one night, the hotel is actually worried that we can't afford the meal fee of 116 euros. If you just go to the ancient city of Pompeii, you can call a taxi back and forth at the entrance of the hotel, and wait in Pompeii for two hours at a cost of 100 Euros. It is best to ask a tour guide at the door to visit the ancient city of Pompeii. The tour guide here is very professional, and the explanation is detailed and serious. It costs 150 euros once, which is very worthwhile.

We had a 4-night stay at the Grand Hotel Parker’s at the end of our 14-day Italy trip and it turned out to be one of our favorite hotels of the trip. I booked 2 rooms through Hyatt as a Hyatt Globalist and although globalist benefits are not included at Small Luxury Hotels, we were upgraded to a corner suite which may be one of the best rooms in the hotel as it has a private terrace (in addition to the small balcony). The second room was adjoining so it was like having a large 2-bedroom apartment for our stay. I know some negative reviews complained about rooms being old but both of these rooms were newly remodeled and were elegant and spacious. The staff here is amazing starting at check in with Martina who was just lovely and showed us to our room after checking us in. All of the 6th floor lounge and terrace restaurant employees are wonderful and go out of their way to make sure your meals and drinks are satisfactory. Antonio explained their James Bond themed cocktails and always took great care of us. We did not eat at the Michelin star restaurant on site but enjoyed both breakfast and dinner on the 6th floor terrace and the views cannot be beat. It is true that you are not on the center of Naples but the service here and the views make up for that and it is a short taxi to the city center. Finally, we had the opportunity to meet Giovanni, the owner and Chief Experience Officer our first morning. I sometimes have general managers introduce themselves particularly at Hyatt branded properties, but Giovanni went further by checking on us the next day and when he saw us at dinner he sent over complimentary meatballs and drinks. Overall, a great way to end our trip.

The service in the hotel was quite poor. The night we arrived the bar and restaurant were both closed, this was very disappointing as we had planned to stay in the hotel that evening as we had been travelling for the day. It turned out that the restaurant was closed for the duration of our stay and there was no food available until 19:00 each day, meaning that when we wanted to avail of the pool and terrace we had to leave to get lunch. The terrace had chairs and couches but no sun loungers. There was a middle aged man in a suit working there each evening, I believe his name was Antonio. He was very unpleasant. Our room was only cleaned after our first night. The following day our bins were emptied but the room was not cleaned. We received a turn down service on only one night and for some reason our dirty towels were refolded rather than replaced (we knew this as one of them had a tear in it). Our sheets were not changed even though there is a notice in the room saying that they would be changed after our third night. Also the hairdryer in the room was extremely poor. Breakfast served in the morning offered pastries, yoghurt, fruit, ham, cheese and a small hot food offering. There were additional items such as fried/poached eggs that you could order for an extra charge. The rooftop terrace was a sun trap with a large pool and towels available.

Stayed for the second time, the location is very good on the edge of the seaside avenue in the city center, this time the hotel has been renovated, more beautiful, very comfortable, is one of the best hotels in Naples, will choose here in the future

Very good, the location is by the sea, I can see the sea in the morning, I can see the sea, the scenery is very good, I can see the volcano, the hotel service is very good, I will choose this next time I go to Naples.

Premetto che è una Struttura da 5 stelle meritate. In questa Struttura siamo arrivati nella serata dj San Valentino, la cena è stata squisita, di una qualità che non si trova ovunque. Le camera era bellissima, pulita,comoda e confortevole. Nella giornata successiva, dopo acr fatto una colazione straordinaria, abbiamo assaggiato la SPA e i massaggi annessi, dove io e la mia meta siamo stati da Dio. Un percorso SPA davvero emozionante che consiglierei a chiunque voglia immergersi in un piacevole momento di relax e lontano dallo stress giornaliero a cui ogni giorno sono sottoposto. I Massaggi sono eseguiti da personale effettivamente specializzato. Esperienza da rifare assolutamente.

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The hotel is generally average and relatively old. We booked a room with a harbor view. The area is small and the luggage is not easy to store. It does not match the picture. The restaurant on the top floor has mediocre products, but the scenery is very good. The strange thing is that when we dined in the hotel restaurant, the meal fee was charged to the room account. The hotel used our credit card to pre-authorize the meal fee of 116 euros in the middle of the night. Later, I asked Ctrip, and Ctrip said that the hotel was worried that our credit card limit was not enough when we checked in. Really Speechless, staying in a room worth hundreds of euros for one night, the hotel is actually worried that we can't afford the meal fee of 116 euros. If you just go to the ancient city of Pompeii, you can call a taxi back and forth at the entrance of the hotel, and wait in Pompeii for two hours at a cost of 100 Euros. It is best to ask a tour guide at the door to visit the ancient city of Pompeii. The tour guide here is very professional, and the explanation is detailed and serious. It costs 150 euros once, which is very worthwhile.

We had a 4-night stay at the Grand Hotel Parker’s at the end of our 14-day Italy trip and it turned out to be one of our favorite hotels of the trip. I booked 2 rooms through Hyatt as a Hyatt Globalist and although globalist benefits are not included at Small Luxury Hotels, we were upgraded to a corner suite which may be one of the best rooms in the hotel as it has a private terrace (in addition to the small balcony). The second room was adjoining so it was like having a large 2-bedroom apartment for our stay. I know some negative reviews complained about rooms being old but both of these rooms were newly remodeled and were elegant and spacious. The staff here is amazing starting at check in with Martina who was just lovely and showed us to our room after checking us in. All of the 6th floor lounge and terrace restaurant employees are wonderful and go out of their way to make sure your meals and drinks are satisfactory. Antonio explained their James Bond themed cocktails and always took great care of us. We did not eat at the Michelin star restaurant on site but enjoyed both breakfast and dinner on the 6th floor terrace and the views cannot be beat. It is true that you are not on the center of Naples but the service here and the views make up for that and it is a short taxi to the city center. Finally, we had the opportunity to meet Giovanni, the owner and Chief Experience Officer our first morning. I sometimes have general managers introduce themselves particularly at Hyatt branded properties, but Giovanni went further by checking on us the next day and when he saw us at dinner he sent over complimentary meatballs and drinks. Overall, a great way to end our trip.

The service in the hotel was quite poor. The night we arrived the bar and restaurant were both closed, this was very disappointing as we had planned to stay in the hotel that evening as we had been travelling for the day. It turned out that the restaurant was closed for the duration of our stay and there was no food available until 19:00 each day, meaning that when we wanted to avail of the pool and terrace we had to leave to get lunch. The terrace had chairs and couches but no sun loungers. There was a middle aged man in a suit working there each evening, I believe his name was Antonio. He was very unpleasant. Our room was only cleaned after our first night. The following day our bins were emptied but the room was not cleaned. We received a turn down service on only one night and for some reason our dirty towels were refolded rather than replaced (we knew this as one of them had a tear in it). Our sheets were not changed even though there is a notice in the room saying that they would be changed after our third night. Also the hairdryer in the room was extremely poor. Breakfast served in the morning offered pastries, yoghurt, fruit, ham, cheese and a small hot food offering. There were additional items such as fried/poached eggs that you could order for an extra charge. The rooftop terrace was a sun trap with a large pool and towels available.

Stayed for the second time, the location is very good on the edge of the seaside avenue in the city center, this time the hotel has been renovated, more beautiful, very comfortable, is one of the best hotels in Naples, will choose here in the future

Very good, the location is by the sea, I can see the sea in the morning, I can see the sea, the scenery is very good, I can see the volcano, the hotel service is very good, I will choose this next time I go to Naples.

The hotel is generally average and relatively old. We booked a room with a harbor view. The area is small and the luggage is not easy to store. It does not match the picture. The restaurant on the top floor has mediocre products, but the scenery is very good. The strange thing is that when we dined in the hotel restaurant, the meal fee was charged to the room account. The hotel used our credit card to pre-authorize the meal fee of 116 euros in the middle of the night. Later, I asked Ctrip, and Ctrip said that the hotel was worried that our credit card limit was not enough when we checked in. Really Speechless, staying in a room worth hundreds of euros for one night, the hotel is actually worried that we can't afford the meal fee of 116 euros. If you just go to the ancient city of Pompeii, you can call a taxi back and forth at the entrance of the hotel, and wait in Pompeii for two hours at a cost of 100 Euros. It is best to ask a tour guide at the door to visit the ancient city of Pompeii. The tour guide here is very professional, and the explanation is detailed and serious. It costs 150 euros once, which is very worthwhile.

We had a 4-night stay at the Grand Hotel Parker’s at the end of our 14-day Italy trip and it turned out to be one of our favorite hotels of the trip. I booked 2 rooms through Hyatt as a Hyatt Globalist and although globalist benefits are not included at Small Luxury Hotels, we were upgraded to a corner suite which may be one of the best rooms in the hotel as it has a private terrace (in addition to the small balcony). The second room was adjoining so it was like having a large 2-bedroom apartment for our stay. I know some negative reviews complained about rooms being old but both of these rooms were newly remodeled and were elegant and spacious. The staff here is amazing starting at check in with Martina who was just lovely and showed us to our room after checking us in. All of the 6th floor lounge and terrace restaurant employees are wonderful and go out of their way to make sure your meals and drinks are satisfactory. Antonio explained their James Bond themed cocktails and always took great care of us. We did not eat at the Michelin star restaurant on site but enjoyed both breakfast and dinner on the 6th floor terrace and the views cannot be beat. It is true that you are not on the center of Naples but the service here and the views make up for that and it is a short taxi to the city center. Finally, we had the opportunity to meet Giovanni, the owner and Chief Experience Officer our first morning. I sometimes have general managers introduce themselves particularly at Hyatt branded properties, but Giovanni went further by checking on us the next day and when he saw us at dinner he sent over complimentary meatballs and drinks. Overall, a great way to end our trip.

The service in the hotel was quite poor. The night we arrived the bar and restaurant were both closed, this was very disappointing as we had planned to stay in the hotel that evening as we had been travelling for the day. It turned out that the restaurant was closed for the duration of our stay and there was no food available until 19:00 each day, meaning that when we wanted to avail of the pool and terrace we had to leave to get lunch. The terrace had chairs and couches but no sun loungers. There was a middle aged man in a suit working there each evening, I believe his name was Antonio. He was very unpleasant. Our room was only cleaned after our first night. The following day our bins were emptied but the room was not cleaned. We received a turn down service on only one night and for some reason our dirty towels were refolded rather than replaced (we knew this as one of them had a tear in it). Our sheets were not changed even though there is a notice in the room saying that they would be changed after our third night. Also the hairdryer in the room was extremely poor. Breakfast served in the morning offered pastries, yoghurt, fruit, ham, cheese and a small hot food offering. There were additional items such as fried/poached eggs that you could order for an extra charge. The rooftop terrace was a sun trap with a large pool and towels available.

Stayed for the second time, the location is very good on the edge of the seaside avenue in the city center, this time the hotel has been renovated, more beautiful, very comfortable, is one of the best hotels in Naples, will choose here in the future

Very good, the location is by the sea, I can see the sea in the morning, I can see the sea, the scenery is very good, I can see the volcano, the hotel service is very good, I will choose this next time I go to Naples.

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