4-Star Hotels in Hebei, China

An attractive hotel in a former imperial complex (a library or something like that) offering large, clean rooms. It's up on the side of a hill but taxis/rideshare will take you to the front door. Also it's very close to the town center and is a short ride to the temples that are of interest in Chengde. They have a decent breakfast at the onsite restaurant, and a dinner service featuring local dishes that are supposed to be similar to what an emperor might have eaten. So you can dine like an emperor, for a fee. The large deer roaming the grounds stare at your with the big, sad eyes, obviously looking for a handout, but don't fall for it as there's plenty of grass. There was some construction going on, seems the buildings are being refurbished, but it did not really interfere with our stay. Signs in English and English-speaking staff at the front desk.

I'm very particular about hygiene, and upon entering the room, I was immediately reassured. It was spotless, brightly lit, spacious, and completely odor-free. The front desk staff were excellent and even provided two complimentary breakfast vouchers. The breakfast spread was extensive, and all the service staff were very friendly and helpful. However, the sound insulation could be improved, and it would be great if disposable toilet seat covers were provided. The hairdryer should also be replaced, as the current one takes a very long time to dry hair and isn't very effective.

The stay experience tonight was really disappointing, and the main problem was the hardware facilities of the room. However, it must be said that the service attitude of the front desk staff is very good, and their efforts are worthy of individual praise. 1. Odor problem. At the beginning, it was arranged in the room on the 8th floor, and there was a clear pungent smell in the corridor. Although the staff quickly used aromatherapy, the effect was to mix the taste together and did not fundamentally solve it. The room also felt very stuffy, the air was not circulating, and the air conditioner could emit hot air. After a while, I felt that the nose and throat were not very comfortable. The two young ladies at the front desk were very patient. After learning about the situation, they took the initiative to take me to see other empty rooms. They saw five rooms before and after. Some rooms are damp, some even have the smell of the toilet, which shows that the maintenance status of different rooms is very different. In the end, I finally found a slightly normal one. They were not impatient throughout the whole process. Thank you very much. 2. Water flow problem. Unexpectedly, the problem in the room was just solved, and the bath was in trouble. The room on the 3rd floor where I lived, the hot water flow was very small and the water pressure was obviously insufficient. When taking a bath, the sputum can be washed locally, and the experience is very bad. In the weather with poor air quality, the interior of the hotel is more uncomfortable because of ventilation problems. 3. Sound insulation problem. Every time I close the door next door, I can hear the sound and the sound of chatting upstairs. In general, the smell, sound insulation and hot water problems encountered during this stay were all caused by inadequate hardware or maintenance, which did affect the rest. But the professionalism and patience of the front desk staff is the only highlight, and I hope that the hotel management will pay attention to and improve these basic issues, and do not disappoint the efforts of the staff and the trust of the guests.

This hotel truly exceeded my expectations with its outstanding service and comfortable accommodations. The rooms were spotless, spacious, and equipped with all the modern amenities I needed for a relaxing stay.

Booked on friends’ recommendation and it did not disappoint! This is our first time in this region and first time ever in a ski resort and it has been a very pleasant and memorable experience. The hotel is in the heart of the ski resort from where dining options and shops are easily accessible. The Family Room is of decent size for 3 people (myself and two teenagers) and had all the usual amenities. Bidets are not typical in the country so don’t expect to see one here. Breakfast came with my booking and we got to try the typical food for this time of day. No Western breakfast available from the buffet. The selection does not vary per day so maybe keep that in mind if you’re staying for more than a couple of days. There are some food options outside but not a lot in the early morning. Most shops and restaurants open at 10am. Customer service is exceptional and probably what we loved most about our stay. Mr. Lang, the English-speaking concierge, was very attentive and went above and beyond for us, making sure we took full advantage of the amenities such as the free movie tickets and hot spring sessions. He took great care explaining how to rent equipment and pay for ski passes to us noobs and we really appreciate that.

Always as good as ever, extremely satisfied! This isn't my first time staying at this hotel. We come to the seaside every New Year's Eve, and this year I came with friends. The hotel even upgraded us to two deluxe sea-view twin rooms for free, which was a nice touch and made us feel special! On New Year's Day morning, we could watch the sunrise right from our room – truly enjoyable! The only downside was that fireworks were banned at the beach this year, which made New Year's Eve a bit dull.

This hotel offers incredible value for money! My friends and I booked a package that included a room, breakfast, hot springs access, and a ski pass. The ski pass was for Fulong and valid until 4:30 PM, which was perfect for returning to relax in the hot springs afterwards. The room itself was comfortable, with plenty of hot water and even a humidifier. Breakfast was also delicious and had everything we needed. The service was excellent. Our window was frozen shut and the room was a bit warm, so I contacted the front desk. The receptionist immediately sent someone to open the window and adjust the underfloor heating. I was very satisfied and would definitely give it a 5-star rating. I'll definitely choose this place again for my next ski trip.

The hotel boasts a prime location in the old town, within walking distance of Xingtai Museum, Kaiyuan Temple, and Qingfeng Tower. Dahuoquan Park is also easily accessible by bus, about a 20-minute ride away. There are excellent dining options nearby, including Wanda Plaza, Heijia Dumpling Restaurant, and Guangshunxing right across the street. Our room was clean, and the bedding was fresh with no unpleasant odors. Both the service and the overall ambiance were very good. A major plus is the underground parking lot equipped with slow-charging EV stations. We do have a few minor suggestions: 1. While the breakfast selection isn't extensive, there's certainly enough to fill you up. 2. For the fresh fruit, we noticed bananas were cut in half. It might be better to serve them whole, as the cut surfaces tend to blacken quickly. 3. The soy milk served was quite diluted.

Well appointed, easy booking and extremely helpful staff, XiaoZhou and JiaJia，（小周和佳佳） that assisted with a misplaced bag and very courteous all the time, great breakfast,would stay again

I recently stayed at the Venice Waterworld Hotel in Shijiazhuang and, unfortunately, it did not meet my expectations. The hotel feels quite outdated and in need of renovation. The rooms were dark and old, with furnishings that seemed worn and tired. One of the biggest issues was the air conditioning—it was old and lacked a proper thermostat, making it difficult to regulate the temperature. Additionally, smoking is permitted throughout the hotel, which was a major downside for me as a non-smoker. The smell of tobacco was pervasive in the hallways and common areas, making the stay less comfortable. Breakfast lacked food for its guests. They were not being topped up according to the people who were in the restaurant. While the location may be convenient for some, the overall condition and policies of the hotel make it a poor choice for travelers who prefer clean, modern, and smoke-free accommodations. If I return to Shijiazhuang, I will definitely look for a different hotel. Rating: ★★☆☆☆ (2/5) – Below Average, Needs Improvement