4-Star Hotels in East Java, Indonesia

The location was perfect for us, as we really enjoy exploring a new city on foot. There are many eateries within walking distance of the hotel, including the famous Tunjungan No. 39 restaurant, as well as major shopping malls like Tunjungan Plaza. The service provided by the staff was also excellent, from the front desk to the cleaning crew and even the security guard. We will definitely come back again.

The room is very good, convenient to travel, come with the family, the most problem. The receptionist is kind, cute, polite, recommended for Thai people. There is food around the hotel as well. Come together with many friends, very cool.

I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!

Breakfast are best. The staff (Bu Nia, Pak Andik, the chef, and all others) at breakfast are most friendly and helpful. The service is a top notch.

This is a good hotel. We stayed from December 13th to 14th, 2025. However, we had a problem with the bathroom drainage not working properly, causing water to overflow onto the room floor. When we complained, the response was poor, and we had to wait a long time to switch rooms. Even the hotel staff who promised to help move our belongings didn't assist wholeheartedly.

Hotel staff not so warm and friendly. Some do not understand basic english. I was left standing for no reason. Only when i asked what am i waiting for, someone “jumped” in and served me. Room was ok. Comfy bed. I slept well. But towels are were old with frayed ends. Gross. Location is less than 10 mins to Tunjungan Plaza, a popular mall. Traffic is mad so crossing the road is challenging. No bottled water but rooms have pitchers to fill up water from Dispensers outside rooms. Good initiative.

This is a great hotel in Surabaya. The rooms are spacious and clean, and the pool and gym are excellent. There's even a basketball court! The breakfast spread is fantastic, and the location is superb, with plenty of restaurants nearby.

the room was really big (way bigger than expected) and the entire hotel looks very fancy and nice. we had the junior suite i think. we had a smart tv etc and ordering food to the room costs 50k rupees (=2.5€) and a thirty minute massage 100k rupees. we only stayed for one night. the food at the restaurant and breakfast were also very good. overall 10/10 very beautiful and especially for the price 100% worth it.

This is a new hotel, and the environment is quite good. The breakfast selection is also pretty diverse. There are many restaurants nearby, and it feels like it's located in a new urban area. I'd consider staying here again next time. Everything else was fine.

Check-in and check-out processes were quick and easy. The service was satisfying, and breakfast was delicious. The location is easily accessible. Overall, highly recommended! We'll definitely return if we're transiting through Banyuwangi to cross over to Bali.