4-Star Hotels in Fukui Prefecture, Japan

"I had a very pleasant stay at Courtyard by Marriott Fukui. The hotel's location is excellent, just a short walk from the station, making it very convenient for getting around and exploring the area. The room was spacious, comfortable, and exceptionally clean. I appreciated the modern design and the attention to detail in maintaining the room. The combination of the convenient location, generous room size, and high standards of cleanliness made for a relaxing and enjoyable stay. I would happily recommend this hotel to anyone visiting Fukui and would stay here again."

"Lobby is grand and great area, check in service is fast, smooth and patient for serving. Lobby contain a 24-hr shop for us buying snack. Room is clean, big and window can sightseeing city view, great. Bed is comfortable, hotel provide types of pillow for selection , comfortable for sleeping well."

"Although it's a bit of a distance from the station, it's within walking distance, so it's not a problem. Since it's still relatively new, the rooms are very clean, and the large public bath is spacious, clean, and has a very pleasant atmosphere. Like other hotels in the chain, they offer late-night ramen and ice cream after your bath, which is a great bonus. It seems you have to ask for a toothbrush at the front desk to get one."

"The hotel is super close to the station, about a 3-minute walk, and there are plenty of dining and shopping options nearby. The hotel facilities and environment are great, and the staff are very friendly. The large public bath is also very comfortable. Plus, there's free ramen at 9:30 PM!"

"Good location, nearby fukui station, lot of restaurants surronding. Room was very clean, exceptionally clean in bathroom, with plenty of space, but the design was not quite making good use of space. The hotel provides free late night snack at restaurant and welcome snacks & drinks in room."

"一切都很好。但是精進料理不好。一開始預訂時説的是有精進料理和普通和食兩種選擇，但在入住前幾天，已經扣款以後，才聯繫説衹有精進料理了。 我之前在高野山也有過宿坊體驗，也是兩餐都是精進料理。精進料理本身不是問題，但這一家的精進料理既不合我口味，又吃不飽。而且日式旅館你懂的，他們把16個小碟子分六道上，每上一道都給你詳細描述這道菜有何精妙之處，營造出一種你無法不滿意的氛圍，覺得不好吃是你自己品味的問題。 附近連個便利店也沒有，旅館內的自販機衹賣飲料。不誇張的説，如果不是自己帶了兩個麪包上去，我是挺不過來的。 如果你一定要體驗的話，聽勸，準備好乾糧。"

"Always love staying at Dormy inn for their free onsen, free yakult, free ice-cream and especially free ramen during the night time from 2130 to 2300. The room is clean, quiet and spacious with a seating area. Location is just nice, about 600m walk from JR station, 500m walk to the Kehi -Jingu Shrine, 3.3 km walk to the Nihonkai Sakana fish market. Most of the shops in the fish market closed at around 4.30 pm. A supermarket is just located at the opposite side, can get some offered items after 5 pm. Get lots of offered food from the supermarket for the breakfast. So I don't try their breakfast. Will definitely stay in this hotel if I return to Tsuruga again."

"I was able to spend a good time traveling with my husband and wife after a long time. The rice was delicious and good."

"Our stay at this heritage hotel, which consists of beautifully renovated old houses scattered throughout a charming town, was a unique and mostly pleasant experience. The facilities and room amenities were excellent, and we thoroughly enjoyed the local atmosphere and the authentic dining options nearby. However, as a Michelin-recommended establishment, there is significant room for improvement regarding communication and attention to detail. 1. Repetitive and Inefficient Communication: After booking through an OTA (Ctrip), we received multiple calls from agents asking the same questions (arrival time, dietary restrictions, gender for amenities). Despite answering these repeatedly, it became clear that the information was either not recorded or not transmitted to the hotel staff. 2. Critical Lapse in Dietary Requirements: Our most serious concern involved a severe dairy allergy. We informed the OTA agents multiple times and even sent two separate emails directly via the hotel’s official website to ensure the message was received. Unfortunately, the hotel never replied to our emails, and upon arrival, the staff claimed they had no record of our request. Consequently, dairy-containing dishes were served to the allergic guest during the first meal. 3. Resolution: While the issue was eventually resolved and the second day went smoothly, the lack of coordination between the hotel, the booking agent, and the hotel’s own email system was frustrating. For a hotel of this caliber, one expects a seamless flow of information—especially regarding guest safety and allergies. Conclusion: Everything else about the hotel was wonderful, but these service ”softwares” are what separate a good hotel from a truly great one. I hope the management can improve their internal communication and email responsiveness to match the high physical quality of the property. ________________________________________ ⭐⭐⭐⭐ (4/5 顆星) — 迷人的老屋住宿，但溝通細節亟待加強 我們入住這間由散佈在迷人小鎮各處的老屋改建而成的飯店，是一次非常獨特且愉快的經驗。房間設施完善，我們也非常享受當地的小鎮風情與周邊道地的餐廳。 然而，作為一家獲得米其林推薦的飯店，在溝通與細節處理上仍有很大的進步空間。 1. 重複且低效的溝通： 透過攜程（OTA）預約後，我們接到了多通代理商的電話，重複詢問相同的問題（抵達時間、飲食禁忌、備品性別等）。儘管我們反覆回答，但顯然這些資訊並未被記錄或有效傳達給飯店人員。 2. 飲食需求的嚴重失誤： 我們最擔心的問題是同行友人對乳製品嚴重過敏。我們不僅告知了代理商多次，還額外透過飯店官網發送了兩封郵件。遺憾的是，飯店從未回覆郵件，抵達後工作人員竟表示未收到相關記錄，導致第一餐仍提供了含乳製品的食物。 3. 解決情況： 雖然問題最終得到解決，且第二天的服務恢復正常，但飯店、代理商與飯店官網郵件系統之間的缺乏協調令人沮喪。對於這種水準的飯店，房客期待的是資訊的無縫傳遞，特別是涉及過敏安全的部分。 結語： 除了溝通問題，飯店的其他部分都非常完美。但正是這些服務上的「軟實力」決定了一間飯店能否從「優秀」走向「卓越」。希望管理層能改善內部溝通與郵件回覆效率，以匹配其優質的硬體設施。"

"The room was exactly the Japanese-style room I had imagined, very comfortable. The balcony had a washbasin, which was convenient for larger groups. The onsen (hot spring) was fantastic. Complimentary drinks were served in the evenings, and you could comfortably relax in the lobby. There were three discount stores opposite the hotel, perfect for those who wanted to do some shopping."