"A Disappointing and Frustrating Group Experience I caution against booking this hotel, particularly for friends or a group traveling together. Our stay was defined by a baffling managerial response to a simple issue. We had meticulously informed the hotel ahead of time that we were a group of four couples traveling together. Despite this effort, we experienced an unacceptable disparity in treatment. While our companions were pleasantly surprised with upgraded rooms, complimentary speakers, chocolates, and other thoughtful extras (presumably to facilitate group proximity), my partner and I were assigned the room we originally ordered at the premium price with absolutely no "gifts" or amenities. When we approached the reception to address this oversight, the staff were friendly but ultimately ineffective. They claimed the situation was "beyond them" and demonstrated a clear lack of empowerment to resolve the issue immediately. The most frustrating part of the entire experience, however, came during the formal feedback process. After describing the disparate treatment, we were met not with an apology, but with a shocking denial. A representative claimed that we had never informed them that we were traveling as a group, attempting to shift the blame entirely onto us. Furthermore, they suggested it was our fault for not notifying reception of the room problem during our stay—even though we had done exactly that and were told nothing could be done. This complete refusal to accept responsibility or admit to their internal communication failure was deeply upsetting and demonstrated a highly frustrating approach to customer care. A hotel should stand behind its service, not actively deny its mistakes and blame the guest. Save your time and effort; there are better places to stay."

"People sometimes mention friendly hosts but this time it's really a great host, not just friendly. Just a few examples: 1. Our "agency" which used booking for us didn't bother to send us his phone number, and we arrived late, but Nzar waited for us there. 2. There's a kitchen, and everything there is included in the stay, so we could make a supper for ourselves instead of eating what snacks we took in the lounges for the flight and beyond. 3. We had to leave early in the morning, but he gave us a lift at 7:30 in his car - i mean, 7:30! Getting up this early is a nightmare and he did it for random guests. The place itself is... well, it's typical Israel so don't expect much, but at least the most critical things - bedsheets, towels (unlimited btw!) were clean so that's what matters. Also, the building is old, so 6 meter high ceilings are a plus. Just make sure to get a special pair of slippers for the shower. BTW, no mold (!). As for the balcony... yeah. Well. I could live on it. What a view"

"This was one of the best long weekend getaways we've ever had. The hotel is phenomenally beautiful, and the staff is amazing—especially the wonderful Elias and the lovely breakfast team. The breakfast is absolutely perfect! Yes, Akko's alleys aren't the cleanest, and stray cats roam the streets, but that's an issue for the municipality to address and is beyond the hotel's control. Our room was spacious, clean, and comfortable, and the bed was fantastic. It had been 10 years since our last visit, and we kept asking ourselves—why did we wait so long to come back? "

"We were at the hotel for one night and had a great experience. The atmosphere at the hotel is very good. The room was comfortable and the amenities were more than adequate. The breakfast had a good spread and the everything was fresh. All in all, I believe we will return."

"If I could give this hotel zero stars, I would. This is an appalling place that no guest should have to endure. From the moment I checked in, issues began: • Dirty, stained bed linen and a mattress protector with brown stains that appeared to be bodily fluids. • Toilet with visible poo stains. • Dirty floors. • Poorly managed car park, with workers regularly blocking guests’ cars. The hotel claims to offer 24-hour reception, but this is false—I was locked outside multiple times with no answer from reception, despite assurances they would always be available. The situation worsened the day before I left, when I returned to my cleaned room and discovered a dirty coffee cup in my room that was used from the machine in my room—something neither I nor my child had used. I raised this alarming issue with reception, concerned that someone had entered my room without authorization, especially as my safe wouldn’t open. Instead of treating this as serious, they acted as though nothing was strange. It seems that anyone could enter a guest’s room, use their belongings, and management wouldn’t investigate or consider it a problem. This is a clear safety hazard: if you want to feel safe and secure for yourself and your children, do not come here. Anyone could walk into your room at any time, use your things, and there would be no accountability—nor would management think anything of it. Even worse, the manager was hiding in the back office while instructing staff to tell me she wasn’t there. Only when I insisted I would call the police did she finally come out—but not to help. Instead, she emerged yelling aggressively, like an unprofessional, rude market brawler, lacking any manners or respect. She even falsely claimed my “sister” had been in my room that morning—while my sister was hospitalized in another city. Feeling unsafe, I went to the police station and returned with officers, who finally helped open the safe. Thankfully, nothing was missing—but the experience was shocking. In summary: If you want clean bedsheets, a properly cleaned room, professional management, or a sense of safety—this is NOT the hotel for you. I spent 30,000 shekels for three weeks and was treated appallingly. Shame on this hotel. Save your money, your peace of mind, and your safety—stay somewhere else."

"We stayed for two nights, the whole family, in a four-room suite at the hotel. The rooms are shabby, not maintained. The bathroom is disgusting and the wooden parts are swollen and full of mold. Even the door handle is rusty and I opened it with paper. I didn't shower because staying in the bathroom was really disgusting. The grass outside the room is dry and yellow, because it hasn't been watered for a long time. The food in the dining room is mediocre or below. The room wasn't cleaned even once during our stay at the hotel. The cost is very expensive in relation to the poor value we received. We absolutely do not recommend staying at the hotel. The place is neglected and shabby and a waste of money, and a big disappointment."