"The resort is wonderful, and customer service was quick to respond."

"a so good place to go, very highly recommend to stay and enjoy the vibe."

"Experience one of AlUla's finest resorts, boasting outstanding hospitality and an unbeatable location surrounded by nature. The swimming pool provides breathtaking views, and the breakfast is simply incredible. It's the perfect escape for families and friends alike."

"All the staff were very welcoming and quick to respond. The breakfast was plentiful and delicious; the only downside was that the restaurant was outdoors, so flies were a real problem."

"The environment is fine and the scenery is beautiful. The room is a bit small. Whatever you do, don't leave the door open! If you do, close it immediately. I forgot to close it and a mouse ran in late at night and crawled on me, which scared me to death! I called the hotel and they sent someone to catch it."

"Upon entering, the staff will introduce the hotel's history and offer a choice of room fragrance. A staff member will guide you through the hotel facilities; a young lady even helped take photos – very nice! The room was very atmospheric; although there were no lights, it had air conditioning and a fan, so it wasn't hot. The gym was fully equipped, and there was an outdoor swimming pool. It's very close to the old town. The breakfast was delicious, and the hotel was quiet with few guests. A very unique experience, definitely worth coming."

"Location: Located within the historic Hegra railway station, the setting is truly one of a kind. Surrounded by heritage, nature, and breathtaking scenery, the location made the experience unforgettable. Atmosphere: The atmosphere was magical, peaceful, and deeply special. Knowing that this place was once the historic Hegra railway station made the experience even more meaningful. Rooms: Our room was over 120 years old and absolutely stunning. The interior design beautifully preserved the heritage while offering comfort and luxury in every detail. Value: Although this is a luxury stay, the experience, service, heritage, and attention to detail made it feel worth every penny. Cleanliness: Everything was spotless and perfectly maintained, reflecting exceptional attention to detail. Noise Level: Very peaceful and quiet, creating the perfect environment to relax and enjoy quality family time. Service: The hospitality was truly exceptional. A heartfelt thank you to Mutlaq, Ola, Miad, Shahad, Saleh, Jamal, Ali, and Lauren at reception for their warmth, kindness, and genuine care throughout our stay. Their welcoming spirit made us feel at home from the very beginning. Amenities: The facilities were outstanding. We experienced the spa massage with Jess, and it was honestly one of the most incredible massages we have ever had. Jess is incredibly talented and clearly knows exactly what she is doing. Special thanks as well to Abisara, the spa manager, for the warm welcome and wonderful hospitality. Restaurant: The dining experience was simply perfect. Every dish was excellent, and the service made it even more memorable. Special thanks to Zainab, Osama, Ahmed, and Marvin for their professionalism and kindness. Overall Review: I stayed with my family to celebrate my university graduation, and this experience became one of the most memorable celebrations of our lives. The Chedi Hegra is not simply a hotel — it is a place with soul, history, and stories that surround you, especially the story of the Hegra Railway. From the breathtaking heritage setting to the extraordinary service and heartfelt hospitality, every detail was unforgettable. Thank you to everyone who made our stay so special. This place deserves far more than five stars."

"A very good experience"

"This place is absolutely wonderful—quiet, private, and incredibly peaceful. The staff are extremely friendly and helpful, and the service is excellent! The rooms and facilities are spotless. There is also an orange orchard where we can pick oranges for free. A very satisfying stay! 这里简直太棒了——安静、私密，还格外宁静惬意。工作人员十分友善贴心，服务也无可挑剔！房间和各项设施都一尘不染。这里还有一片橘子园，可以免费采摘。这趟住宿体验真的非常令人满意！"