"The last 3 nights of our 2 week trip we spent at Anasa Wellness Resort which we were very much looking forward to and deliberately scheduled for the end of our trip to wind down, relax, recalibrate before going back to busy lifestyles. Anasa Wellness Resort is situated in the mountains, a short drive from Ella and nestled amongst tea plantations. The view and surrounding area is absolutely breathtaking. Waking up to such a view in the very cute and cosy chalets was wonderful. There are 10 chalets, all the same and therefore such not many guest so quite exclusive. The chalets along with the main chalet where the reception and restaurant is, is very clean and well looked after. From the website and appearance upon arriving and general outside appearance it looks really wonderful - given it's ranked as a 5* luxury wellness resort - and it is, however there are some small attention to detail that could be improved to live up to its 5* ranking. You are given slippers/flip flops to use in the room and or for the wellness area, however looking at them they look clearly worn - second hand. Apparently this is for the reason that they reuse their plastic slippers for sustainability (just so you are aware! Luckily we also had our own!) Given that Anasa Wellness Resort is so secluded from the rest of the island (it almost looks like driving into a prison with high fences and security, which is reassuring but also can be daunting) they offer really a number of different activities: basketball and tennis courts, mini golf, state of the art gym and spa - even walking down from your chalet to the area with all the actives is a little walk itself, which is really fine and not difficult, however would be if you have any disabilities or trouble walking. That said, they do offer a golf cart option should you need it. We were a bit disappointed with the wellness area and in the end did not use any of it - the pool alone is placed really bizarrely that actually most of the time it’s in the shade and already its quite a chilly climate versus Ella or other parts of the island. They do however offer a free yoga session which is nice and then your little walk back uphill after - you’ve had a good workout ;) We were really looking forward to the food at Anasa Wellness Resort given what we had read about it and it also being a wellness resort - we had chosen the half board option and it was good food but nothing to write home about. Quite basic and simple. Anasa Wellness Resort has the price tag and outer appearance of luxury however the service (although friendly and helpful) and execution does not quite bridge that gap. They do not advertise or market their property given high profile guests that they receive several times a year, which from observation, covers them financially that no extra effort is really given when regular guest stay, again for the price tag and exclusivity you’re booking it for."

"Excellent area n atmosphere! Good food. Relaxing n enjoyable!"

"I loved the whole thing, gives you an amazing place to just relax and you have the option to do a bunch of adventures activities. Just be ready for the bugs!!!Staff were amazing and very helpful and the food was amazing.10/10 would recommend."

"The location of hotel is good, the staff is friendly. The view from rooms and hotels is superb. A great infinity pool. The place is at a distance from ella. The hotel.issurrounded by forest from all sides and this makes the place interesting."

"Stunning views, unique rooms, fabulous staff, 2 nights wasn’t long enough, wonderful place to celebrate a birthday"

"The room is relatively new, and extra beds can be added to key deluxe rooms, which is very good"

"Amazing hotel, views are incredible. Staff are so friendly and helpful. Kamal’s service was so good, so smiley and kind. It is located at the start of the walk to Adam’s peak and near the nine arch bridge. Breakfast and dinner were really good too. Room was big, shower with a view and a huge balcony."

"We booked Ridge View Hotel for one night during our trip to Nuwara Eliya, expecting a comfortable place to rest. Unfortunately, our experience was extremely disappointing. Upon arrival, the staff member at Upper flow asked, “What are you looking for?” which gave us the impression that our reservation had not been properly noted. We had already paid an advance payment as requested by the hotel. Our first disappointment was the lack of parking facilities. The second and most concerning issue was the cleanliness of the room. The room was very untidy, with dust visible throughout, which was unacceptable. Within half an hour of checking in, I raised these concerns with the hotel owner. We were offered an upgrade to a deluxe room, but only if we paid an additional LKR 2,000. Since the condition of the room did not meet our expectations, we decided to leave the hotel instead. When requesting a refund of our advance payment, the hotel refused to return the full amount. Only LKR 1,000 was refunded, while the remaining balance was withheld. Overall, this experience negatively affected our trip. Customer service should be more professional, polite, and efficient, and greater attention should be given to cleanliness and guest satisfaction. Based on our experience, we would not recommend this hotel to our friends or family."

"We had wonderful stay at Misty Elegance, which is ideally located a gory walk from Ella Main Street. Despite this, it’s in credibility peaceful, with beautiful views and lovely rooms. Nothing Bh was too much trouble, and we slept like babies, drifting off to the sounds of the rain forest outside. Highly recommend staying here if you’re in Ella for a couple of days 😊"