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The Crowne Plaza is a late 1970s/early 1980s hotel that needs extensive renovation. Hallways, ceilings, windows, doors, fixtures, the bathrooms, etc. All feel original to the hotel's construction. The lobby feels recently renovated but the decor is a weird mix of styles and color schemes. Nothing really fits together. There's certainly no theme. This is especially obvious in the hotel's bar and restaurant, Bordeaux. With a name like Bordeaux, you expect a French-themed bar and restaurant. Half the wall art are black-and-white photos of London, England. The rest are an assorted mix, including reproductions of French-looking art. There's no club lounge, the parking is self-parking in an uncovered parking lot, I didn't see a bellman or doorman to assist with luggage, and no newspapers were anywhere to be found. There was no hotel directory in the room nor any laundry bags. Room service doesn't seem to be offered either. The gym is spacious and well-equipped, but it is not open 24/7. That's a little unusual. I booked a king premium room, which is one of the hotel's higher categories. My first room had hair on and under the toilet seat and mold or mildew in the bathtub. The front desk moved me to a new room and gave me a $20 credit for dinner. The second room also had hair on and under the toilet seat. The windows in both rooms look like they have haven't been cleaned for years. Mold, dust, debris -- you name it. Just disgusting. The third room, the two-room presidential suite numbered 534, was cleaner but still very dated and not terribly well-designed. For example, the door that separated the bedroom and bathroom from the living room closed and locked me out from the other half of the suite. There's no door stopper and no way to unlock that door when the suite is being used as a two-room presidential suite. The closet is in the living room and not the bedroom. They have special bedding for the bed, including at least five or six decorative pillows. But when you remove the decorative pillows, you're left with just two normal pillows to sleep with. There's no mini-fridge nor any bottled of waters provided. The vending machines have been removed and there's no club lounge. The hotel doesn't provide soap in guest rooms, not even in the presidential suite. Instead, you get a wall-mounted dispenser containing hand wash. The dispenser isn't tamper-proof and may or may not be full. In my case, the first two rooms had empty or half-empty dispensers. No dental kit, mouthwash, shoe mint, etc. are provided. A robe was in the closet, but no slippers. These issues aside, two things that stood out about this hotel were the staff and the food. Both of my meals (breakfast and dinner) were very good to excellent. The dinner menu is pretty extensive with something for everyone. Despite being called Bordeaux, the restaurant doesn't have French food. The breakfast menu was significantly more limited, but the food was equally as good. All of the staff

The hotel is very nice. Desk staff were very nice as well. It’s located right next to Starbucks and the Outback which is very convenient. The hotel restaurant has a nice menu but I but pricy (basic hamburger $14.00 and fries are an extra $4.00). The fitness center is one of the better ones I’ve seen. As for the negatives, the pillows feel firm but once you lay your head on them they go flat and don’t provide much support. When I’m in town, I almost always stay here and have filled out surveys in the past. One issue I’ve had previously still is an issue is the filthy carpet in the elevators, some customers like me have respiratory issues and the smells and is filthy. It really should to be replaced with a laminate floor. Other than that, very nice hotel

It was a decent hotel. I arrived late at night and the front entrance was a little dark and a bit non-descript. Check in was easy and the front desk receptionist was kind. I was disappointed to find out that the pool and hot tub weren't available and were under renovations. I didn't see anything posted on the website about that and honestly would have gone elsewhere had I known. The room was fine. There was a big empty space where there could have been an armchair like most hotel rooms have. The bathroom needs a bit of work to be updated. It reminded me of a motel bathroom. The breakfast was good. There wasn't much of a buffet. It was just a step up from a Continental breakfast, but it was tasty at least. The location was good, right off the highway, and as a solo traveller I felt relatively safe. Overall I'd probably stay again since it was inexpensive as long as the pool and hot tub are functional. But probably only for a single night.

Lobby smells of stale smoke but rooms did not. Room was large but not very nice. Couch stains, ceiling stains, shower in need of fresh caulking. Still had hair in our shower from last person and thick cobwebs behind bathroom door, so it did not feel clean. Breakfast was the same as most hotels except they serve you from the kitchen. Serving lady was very nice. That made me give them a 3 star rather than 2. It is close to Horrocks but so are at least 3 other nicer looking hotels. I personally would never stay here again or recommend it.

I'm currently working in the area doing deliveries while I look for work as an engineer. The place is amazing and I can hardly believe the price. The staff is wonderful and the location is perfect. Highly recommend!!

Great motel. Very well maintained and modern rooms. Very nice staff too. Good coffee. Very neat grocery store next door that also has really good pizza. Horracks I think it is? Good tv channel selection without having 1000 channels to sift through. Does have three premium movie channels with two being HBO I believe.

The parking lot is large and there is no charge for parking. Breakfast is formal Western style, with a wide variety and a lot of money. The surrounding area of the hotel is very lively and shopping is very convenient. And the hotel has convenient transportation. Next time you go to Lansing, you must still live here.

It was great although we had to reserve the pool it still wasn’t bad nobody really reserved it so we were good to go in