"This was the first hotel I stayed at during my road trip to Hainan this year, and the experience was varied and complex: 1. Special praise to the hotel staff member GRO Meizi (to be honest, in all my years of traveling and business trips, I've stayed in countless high-end and luxury hotels, but none can compare to this customer service representative). After I placed the reservation while driving, I immediately received a call to confirm my accommodation information and personal needs, and she proactively upgraded my room free of charge. I arrived around 6 PM, and after checking in and going to my room, the bed rails I had mentioned were in place, and all my service requests were responded to in advance. 1. The proactive service and attitude deserve praise 👍🏻 2. After discussing the positives, let me mention the strange experience. We drove for most of the day, not wanting to go out for dinner, so the family of three ate at the hotel's Chinese restaurant. It was the first time in a county town restaurant that they asked for an extra service charge; it was also the first time that the power went out in our private room halfway through the meal, requiring us to change rooms; we ordered 7-8 dishes, and the "snowflake beef cubes" costing over 100 yuan were made with some kind of synthetic beef, and the nearly 100 yuan sweet and sour pork used grapes instead of pineapple as a side dish, and the meat itself was of unknown quality—it was truly disappointing. Although the restaurant manager and staff tried their best to mediate, the objective problems couldn't be ignored. 3. Our car was parked in the parking lot at night, and around 2-3 am, it was scratched by another guest's car. My brand-new car, only two months old, was passively damaged. Experiencing this on the first day of our road trip definitely affected my mood. Regarding the hotel, there were no staff on duty at the parking lot. If there were any guidance for guests, this wouldn't have happened; there were plenty of empty parking spaces."

"This stay was fantastic! The hotel's location is convenient, within walking distance of the subway station and shopping areas, making it easy to get around and shop. The room was clean and tidy, the bedding was soft and comfortable, and I slept exceptionally well. The view from the window was also beautiful. The front desk staff were friendly and efficient, making check-in and check-out quick, and they even thoughtfully recommended nearby restaurants. The breakfast had a wide variety of options and was delicious. Overall, it was great value for money, and I'll definitely choose this hotel again next time I'm in this city!"

"The hotel breakfast was good. The location is excellent, about 2 kilometers from Fenghuang Lake. There's a commercial street right behind the hotel with many dining options. The parking lot is convenient and even has charging stations."

"The hotel boasts a sophisticated décor, with meticulous design details throughout the lobby and corridors, making it perfect for taking photos. The rooms are exquisitely furnished with superb lighting and ambiance, and the cleanliness and amenities are impeccable. It's a perfect blend of aesthetics and comfort, ideal for a travel adventure."

"The room was clean and tidy, and it was very quiet at night. There's a massage chair in the room, which was perfect for relaxing and soothing tired muscles after hiking Mount Sanqing. The owners' rice noodles for breakfast were excellent – clean, generous portions, and delicious. They even offer a shuttle service directly to the Gangshou cable car entrance at Mount Sanqing. Overall, highly recommended!"

"This is my second stay. The room is large, the service is good, the garden is large and there are black swans in the lake. It is well maintained. The breakfast is also very rich. The price is not expensive during the May Day Golden Week. Pets are allowed. It is very cost-effective."

"The room facilities are very new, the bedding is comfortable, and the hygiene is excellent. There are massage chairs on the first basement floor, which were a lifesaver after hiking – they instantly relieved all my body's fatigue. We stayed for two nights and would love to come back if we have the chance."

"I was surprised to find such an excellent hotel. The location is fantastic, right next to a food street, so you can find everything you need for eating, drinking, and entertainment nearby. The receptionist was very friendly and provided warm and attentive service. The hotel facilities are complete, parking is very convenient, the rooms are quiet and clean, and the windows offer beautiful city and mountain views. Highly recommended!"

"The room was spacious, with a nice view from the window. It was quiet, and the landlady provided excellent service."