"The hotel is a bit old, but it's OK"

"A very comfortable room. The hotel receptionists were very welcoming. The room environment was quite nice; I really liked the layout. The reception bar was a Starbucks. Overall, a very good experience."

"Decent hotel but this is consistent at quality inns. It does the job for a quick night"

"I’ve had positive experiences at this hotel previously but things have gone down hill. The room we were given had a leaking air conditioner and the floor was SOAKED, along with a terrible smell of mildew. After a lot of explaining and going back-and-forth that we literally just walked in the room and it was like that. The owner on the phone was basically implying that we were lying. Luckily, we were finally switched rooms. The lady working the front desk was terrible. She was on the phone arguing with someone whose card declined for the room deposit for about 15 minutes as eight people were standing there trying to check in. She then had to call her boss two or three more times to ask questions (clearly she wasn’t trained properly) while many people were waiting to check in around midnight. I thought I liked this place, but most likely won’t be going back. Bummer!"

"Returning customer. Always a great experience. Safe and free parking"

"Room not clean"

"The room was spacious and clean. No concerns about service. The location is 25 minutes away from downtown Cincinnati but close to CVG airport."

"The reception lady (an Indian-type lady) was so rude. Her every word was like screaming—no smile or politeness. We felt insecure. They mentioned breakfast was included. There were not a minimum qualities of breakfast! Only small cup of coffee and and some unhealthy (expired) cookies. We dumped all cookies in the garbage bin."