"the room is big and clean with a private onsen bath, all staff are nice and helpful, had a wonderful and relaxing stay in this hotel"

"As always japanese service is excellent, they are very polite and friendly. However, even with their exceptional service, it could not compensate for the poor quality of the hotel. I like the size of room, the view, and the service. This is by far the worst of my Ryokan or on-sen hotel experience. First, the hotel is so stringy since they offer very limited services in the service. There is no free water (no free drink at the on-sen that most hotels will provide after finishing bathing), no free skincare products (even in the public bath), no enough activities in the hotel (only cartoon room, table tennis and kid room). Second, the breakfast and dinner is very disappointing. Taste is ok but the quality and the quantity is very questionable why I would spend this much for these meals. Finally, they provides only 1 outdoor and 1 indoor on-sens for each male and female which is very unfortunate. The facilities need Hugh improvement. I would come back to Gero again but not stay in this hotel."

"Really lovely and friendly welcome staff. They are all very helpful. The hotel has beautiful onsen spring. We all loved it. Highly recommend to friends and family. There were some musical performances in the evening when we were there. Amazing music."

"Perfect little hotel with opportunity to book private onsen. I really recommend it!"

"Since it was a little away from the center, we had a great view of Gero town! There weren't many guests, and there were only 3 or 4 people in the public bath, so we were able to enjoy a comfortable soak. The public bath was very clean and comfortable. It was also nice that we could use a taxi for free between the hotel and Gero Station."

"There is a parking lot, but it was very difficult to park."

"Service is excellent. Friendly staffs. The room is clean and comfortable. We are enjoying the hot spring there."

"There are many onsen hotels in Gero, some far more famous than this one. My choice was partly due to the price, but mainly because I wanted to experience a traditional Japanese onsen hotel. This hotel was the most satisfying of the four hotels I stayed at during my self-guided trip to Japan. 1. **Excellent Location**: The hotel is very conveniently located. From JR Gero Station, turn right and walk along the path, then go through an underpass, and you're there. However, navigating the underpass with large luggage was a bit tiring. 2. **Traditional Japanese Onsen Ryokan**: It's a comfortable and welcoming traditional Japanese onsen ryokan. The staff were all very warm and attentive. The lobby on the first floor has a reception, a coffee/tea bar (Photo 2) offering complimentary drinks during specific hours, and a small shop. I arrived at the hotel around 10 AM, before check-in time, so I left my luggage. When I returned around 4 PM to check in, my luggage had already been sent to my room. 3. **Dining**: You can choose your breakfast and dinner times. After confirming, you go to the second-floor restaurant at the designated time. If you don't show up on time, they will call you. Dinner (Photo 6) was very substantial, with fresh ingredients and a wide variety of dishes; I was so full I even skipped dessert. Breakfast was also excellent. I asked the server to introduce each dish according to the menu, otherwise, I wouldn't have known what I was eating. The young, lovely server was very patient, explained everything, and even helped me take photos. 4. **Japanese-style Room**: The Japanese-style room was very spacious and spotlessly clean. It came with a small snack, a hot water kettle, and tea set, so you could make your own tea. 5. **Onsen (Hot Spring Bath)**: There are specific hours for bathing, and you need to bring the towels from your room. The public onsen is on the first floor. The women's bath has one indoor and one outdoor pool. The open-air bath (Photo 9), though without a view, was uncrowded and had excellent water quality. I bathed alone at night and in the morning; it was very quiet. 6. **Hotel Shop & Local Tips**: The small shop in the hotel lobby offers a 10% discount. I bought two Hida Faceless Monkey patterned towels (I bought one for myself when I visited Shirakawa-go in 2020) as souvenirs, and they were cheaper than outside. The proprietress was also very enthusiastic and recommended I take the bus (100 yen) to Gassho Village because it's an uphill walk, and I could easily walk back downhill. The hotel also sells Gassho Village tickets for 700 yen, which is 100 yen cheaper than buying them on site. 7. **Minor Drawback**: The only minor issue I found was that the bathhouse doesn't provide towels. After using the towels from your room, you have to bring them back and hang them to dry on the rack in your room (provided by the hotel). The next morning, you either have to reuse them or pay for a new set."

"Very good experience and staff are very professional especially Mr Taku Yamada as he went the extra mile to accommodate my request to provide me western bed instead of rokan. Hotel is very nice clean n unique with pulley type lift. Good buffet spread. Definitely a good value for money stay."