Read genuine traveler ratings & reviews to find your perfect stay.
Posted on May 6, 2025|Junior Suite
Guest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
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Price per night from:HK$4,603
Posted on Apr 6, 2026
syrhadlna
Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most.
The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay!
The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering.
Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm.
The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life.
Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!
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Price per night from:HK$651
Posted on Jul 7, 2026
Booboo ChanIndigos Bintan・A Candid Review After a Five-Day, Four-Night Stay
Having just completed a five-day, four-night stay, overall, this is a 'beautiful and Instagrammable' resort. However, for those planning a four-night consecutive stay, there are a few practical points to be aware of.
Beach and Water Activities
The sand on the beach is quite fine and white, but at low tide, the tidal flats are very shallow and mixed with small stones, making it unsuitable for direct swimming. On the other hand, it’s perfect for using the complimentary (30-minute) kayaks and stand-up paddleboards provided by the hotel – the equipment is new, you can launch directly from the beach, and the staff even offer basic instruction, which is a big plus. Spending an hour or two here each day is a great way to enjoy the sun and work off the delicious food.
Poolside Breakfast
Breakfast is served semi-buffet style at SugarBEATS, with seating right by the pool. Enjoying your meal by the poolside truly adds to the vacation vibe. The food is refined, especially the Indonesian fried rice and freshly prepared Pho, but the selection isn't extensive, and eating there for four consecutive days can feel a bit repetitive.
Biggest Pain Point: Only One Restaurant in the Entire Hotel
This is my biggest gripe. You're stuck eating dinner at the same place, and by the third night, I was at a loss for what to order. The prices aren't cheap, but the food is just average. I highly recommend bringing your own snacks or simply walking five minutes to the Holiday Inn next door for more dining options.
Other Minor Drawbacks
While the greenery is lovely, there are a lot of mosquitoes, so you need to open and close the balcony door quickly. Soundproofing at night is mediocre; footsteps in the corridor are clearly audible.
Summary
If you're drawn by the design and service, a 2-3 day stay would be paradise. However, five days and four nights is definitely on the longer side. Remember to plan at least two days for excursions (like the mangrove tour or Blue Lake), otherwise, you might get bored. I'd give it an overall score of 8.5/10 – it offered pleasant surprises, but didn't quite reach full marks.
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Price per night from:HK$1,561
Posted on Mar 19, 2026|Rainforest Seaview Villa
Guest UserThe hotel is quite old but well-maintained, and the service is good. However, they have a restrictive policy: each room is strictly limited to two occupants. If you have an additional person, even an underage child, they charge an extra $120 per night, even if no extra bed is needed. Since it's an all-villa resort, you need to call a car to get anywhere, which makes getting around a bit inconvenient, although the cars do arrive quickly.
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Price per night from:HK$2,319
Posted on Jun 12, 2026
Margaret M LeeThe service staff over there are very friendly and helpful. I think the communication between staff and customers through the use of WhatsApp is very convenient and helpful. The resort is huge and cozy.
Special thanks to Jean, the counter staff. She makes the effort to remember my name and address me by my name. And she initiates to help with several stuffs.
overall, it is a relaxing and good experience.
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Price per night from:HK$741
Posted on Dec 13, 2025|One Bedroom Pool Villa
MixworldStayed there for 4 days 3 nights for surprise birthday celebration!
Gonna start off with the security at the entrance. It was good as they seem to really checked on who or which guest was entering the resort. 👍🏻
The resort was very nice, so spacious , very clean as well! The pool is really well maintain. Bed is super comfy. Have Netflix on TV.
Requested for a room deco for surprise birthday , even tho the date of the deco gotten wrong, appreciate the reservation officer came personally to actually apologies. But I have to say the birthday deco is very pretty. I love it
The team member and all the staff are very friendly , approachable and helpful.
Prompt reply from the team In WhatsApp whenever anything was requested or asked
Service was definitely 💯👍🏻
Ordered room service on the first day we arrived for dinner ( as it was late and raining outside ) - The food was actually really tasty.
Breakfast was normal,not too bad, have nice beach view to enjoy.
Arranged a romantic dinner for birthday , but sadly it’s raining heavily , location have to shift to inside the restaurant instead of by the beach. The setup was ok ok .
Staff was so nice to sing a birthday song :) . Food was nice too , no complain
Overall happy with my stay, it was a good experience, wish I could stay a little more longer !
Will definitely recommend my friends and family here.
Thank you to all team from Pantai Indah :)
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Price per night from:HK$1,251
Posted on May 25, 2026
Rohana SolehahOur stay at Natra Bintan was such an amazing experience for us as a couple 🤍
We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together.
From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests.
What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨
Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍
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Price per night from:HK$1,017
Posted on Jun 16, 2026
Guest UserStayed in the private pool ocean view villa, and it was one of the best villas I’ve ever visited! 😍
The villa itself was beautiful:
* 🚽 Japanese/Korean heated toilet
* 🚿 Large shower
* 🛀 Large bathtub
* 🪞 Couple’s sink with plenty of space
* 🛏️ Big, comfortable bed
The ocean is clear and unpolluted, and each villa comes with an inflatable paddle—high tide was so fun, and low tide lets you spot little fishes. It felt like a private beach —perfect for fun and amazing photos with no photo bombers.✨The pool was perfect too, cleaned daily, and the resort was very private and peaceful. 💡 If I were to share my advice 🤿 Go snorkeling! My biggest regret was not going 🥺. If the water in front of the villa is already this clear and full of fish, I can only imagine the snorkeling spots. 🐠
🍽️ The Ocean Restaurant was excellent—fresh local fish and seafood noodles for 385k IDR. I only wish I tried the mud crab! 🥲 https://oneofakindbintan.github.io/oneofakindbintanmenu/ocean/mobile/index.html Room Service Menu
🚲 Free bicycles are available—just ask reception and they’ll deliver them to your villa.
💆♀️ Book a spa session—I spent so much time researching spas before the trip, only to find that the resort itself offers affordable spa packages. I didn’t plan enough time for it 🤏🥲 but it’s seriously worth it.
💡 My advice: Stay in the ocean view villa—it’s absolutely worth it. Transport is easy to arrange, but this level of ocean view and privacy at this price is rare. ✨ The best vacations are the ones with regrets from not knowing more—so go for this. A true hidden gem—100% worth visiting! 🌊💙
❤️ Huge thank you to the manager and team for their outstanding hospitality and excellent service. Everyone was friendly and attentive, which made the stay even more memorable.
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Price per night from:HK$557
Posted on Feb 13, 2024
Irvin Jonah Cheung
If you are not fussy about a ”right slap in the city” hotel, then this is a perfect hotel for you and your family! The hotel is within walking distance to Melayu Square, Tugu Pencil, Gong-gong building, Jalan Hang Tuah, the newly built coastal bridge, and the main ferry port. The neighborhood is also very friendly and littered with many little local eateries and grocery shops that are not expensive! Even if you want a very good Chinese seafood restaurant, Sei Enam is only a stone throw away!
The hotel rooms are very basic and simple and the hotel is not equipped with a elevator, so if you are staying on the 4th floor, you'll have to walk up! Inside the rooms are simple appliances like TV, cable, telephone, drinking cups, bottled water, slippers, cupboards, drawers, hot and cold water showers, toothbrush with toothpaste, shampoo, small bar soaps, aircon, firm pillows, and even a nice bolster for you to hug to sleep! There are unfortunately no water billers nor coffee and tea condiments in the room. Hot and cold drinking water are on level 1 dinning area.
The hotel package that I took came with a simple breakfast. The dishes are local and spicy and they are often sprinkled with peanuts. Breakfast come in wrapped up (takeaway) packages with all the pratas sauces, and/or rice in paper and plastic wrappings. Cutleries and plates are available for use. Free flow of coffee and tea with sugar (no milk nor creamer).
For the price of about S$26/day, I thought that it was such a wonderful stay in this hotel! Even though it is without much amenities (because I'd rather go take my walks around town and go get a boat ride), I highly recommend this 2 star hotel for a simple and affordable stay in Tanjung Pinang!
Have a God blessed day!
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Price per night from:HK$106
Posted on Sep 10, 2024|Garden View Luxury Villa
Guest UserExcellent location away from the usual water parks and tourists. The resort is only an hr from the ferry terminal, for an additional fee, they can arrange pickup/drop off. The room is way better than the photos advertised. Every amenity you can think of is available including insect repellent cream. This is the place to stay if you want to be close to nature. There are a few species of kingfishers, sandpipers and swifts, raptors, etc just to name a few. The main highlight of this place is when the tide is low, you can walk out and go fish hunting, spot different species of crabs, and mudskippers, etc. Since it is a mangrove beach, inevitably there are sandflies so it's important to cover up when heading to the beach. The staff are friendly and food is amazing. I will be back again hopefully in the near future.
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Price per night from:HK$337