Luxury Hotels in Bintan

"We recently stayed here and had an absolutely fantastic experience! The staff mentioned we had just missed the end-of-May crowd, so the resort was incredibly calm and peaceful. It felt so serene, and we were even among the only ones in the pool all day. The pool was a great size and very relaxing, with plenty of sun chairs available. What We Loved: - Our room was extremely clean with no faults at all. We were upgraded to an Ocean View room, and the views were just beautiful. - The breakfast buffet had a great and delicious selection. Having 5 different dining options on site was excellent because the food never felt repetitive. We highly recommend trying the Lamb Shank at the Recreational Village! - We took some classes which were fun to attend. There was no booking required, which was great because it kept our schedule completely flexible. - The free shuttle service from the BBT Ferry Terminal was very convenient. - The service staff were all so friendly and attentive to our needs. A huge thank you to Kinasih in particular, who served us both poolside and at the Recreational Village. He is such a friendly guy and provided top-notch service. Some Minor Improvements: - Upon arrival, our luggage was accidentally left behind at the ferry terminal, though it was sorted out. - It was a bit hard to find information about the resort at first, such as the in-room dining menu, directions to the Recreation Village, and details for Chocolate Hour. Most of this was on the TV portal, but our TV was not set up to show it when we first turned it on, so we didn’t know about it until the next day. - An introduction to the facilities placed in the rooms or explained by the check-in staff would have been very useful. - We much prefer having physical menus rather than QR codes everywhere, and having physical signs for Chocolate Hour would be a good touch. Overall though, this is a wonderful resort with great food and excellent staff. We had a very relaxing holiday and would love to come back!"

"My kids have been really into Club Med lately, so we decided to include a trip to Bintan Island during our Singapore vacation. The sea was incredibly rough this time of year. I usually never get seasick, but I was so uncomfortable I seriously regretted coming here. To make matters worse, before we even left, they wouldn't let us book the hotel's pier transfer shuttle (claiming it had to be booked seven days in advance, which was ridiculous). So, my initial impression before checking in was really not great at all. Thankfully, after we arrived on the island, the driver we found ourselves was very good, which helped calm my irritated mood quite a bit. Checking in at the hotel lobby was also very smooth. We were assisted by a Chinese-speaking GO who was very nice and explained the check-in process clearly. At that moment, I finally started to feel that vacation joy. Over the three days, my kids had a blast with their Club Med activities, as usual. As for the parents, we just spent our time eating and drinking. The beach was beautiful, and the overall environment was very comfortable and relaxing. We stayed in a renovated room, and the bathroom was noticeably much better with plenty of hot water. The only issue was the safe suddenly started beeping non-stop at 2 AM, so I had to call the front desk in the middle of the night. The staff member came quite quickly to resolve the problem, which I appreciated."