"We stayed at Swissôtel Kolašin from December 29 to January 1, booking what was advertised as a premium New Year’s experience. Instead, the stay turned into a sequence of service failures, hostility from staff, and complete lack of management accountability. The centerpiece of the stay was a mandatory New Year’s Eve Gala Dinner, required in order to book the rooms. We were a group of ten, including two children (ages 5 and 7). The evening started with delays and quickly went downhill. Food arrived late, some dishes were cold, and one fish dish had a strong smell suggesting it was no longer fresh. At one point, used cutlery was literally thrown back onto the table while staff told us, in a rude tone, that the dish should have been eaten with hands. The most unacceptable part was the treatment of the children. Despite repeated requests, the kids were left without food for over two hours while other tables were being served. Eventually, some food was promised to be sent to the room because the children were exhausted. Close to midnight, only two portions of cold chicken nuggets arrived. That was the entire “Gala Dinner” for them. The atmosphere in the restaurant was unbearable: extremely loud music (over 100 dB according to Apple Watch noise reports) and excessive heat, completely inappropriate for families. When we tried to calmly ask what was happening, the situation escalated. A member of our group was taken aside and threatened with “risk management.” Later, at reception, five unidentified security guards appeared and surrounded us while we were asking about the missing food. This happened in front of our children and felt like intimidation rather than customer service. This was not an isolated incident. The previous evening, we were aggressively confronted in the cigar lounge for smoking cigarillos, despite signage prohibiting cigarettes only. The same staff member was involved both times, showing a clear pattern of unprofessional and hostile behavior. Other issues added to the disappointment. The spa and sauna were overcrowded and poorly managed. With the ski resort closed due to lack of snow, there was little to do, yet the sauna was only turned on after 4 pm and requests to open it earlier were refused. Sleep quality was also poor due to extremely stiff feather pillows; despite a “pillow menu,” only two equally uncomfortable options were available. To top it all off, we were promised a meeting with the General Manager on January 1 at 9:00 am. No one showed up. No follow-up, no explanation. This was supposed to be a premium New Year’s holiday. Instead, it was ruined by bad service, neglect of children, intimidation by security, and total management silence. This hotel seriously damages the Swissôtel and Accor brand."

"Great hotel, super interior design, excellent service."

"The resort has a cozy feeling from the time you walk in. The room size is decent. However, the bathroom shower was weird only having a half screen, so when you take a shower, water splashes everywhere and makes it dangerous to get in and out the high tub. The room temperature runs by the central heater, so we can't control the temperature. Even after leaving the small window opened, the room still feels hot. Breakfast and dinner buffet were ok, nothing special. The indoor pool was very large and heated. "

"Chalet Kolašin truly stands out thanks to its prime location, impeccable cleanliness, and beautifully designed apartments. Everything feels fresh, well-maintained, and thoughtfully arranged, making the stay both comfortable and relaxing. The location is perfect for exploring Kolašin and its surroundings, with key attractions easily accessible. I would highly recommend Chalet Kolašin as an ideal choice for anyone visiting or touring Kolašin. Aplace you’ll be happy to return to."