Hotels near Rathaus Zurich, Zurich

Its actually quite a walk from Zurich HB if u're travelling with an elderly, but my mother made it. There's actually a bus that you can take to the 'Central' bus stop and walk from there tho googlemap wont route u there coz its relatively a short walk. We stayed here for 1 night on arrival. Very comfortable and friendly staff.

I booked a room with breakfast included. However, during check-in I was told breakfast was not included. I need to verified my booking with the email voucher to the front desk and she amended it. Regretfully, the next few days, I need to re-verify with front desk again because the waiter/waitress said breakfast was not included. The property description mentioned that each category is provided with air-conditioning but I cannot operate the temperature and fan speed because they are centrally controlled. Also, in the room details mentioned that slippers are provided but was not.

Great room which was well-designed with everything we needed. The service was excellent, despite not being staffed or having a reception desk at the property. The self check-in is very easy but unfortunately I had to contact the hotel to receive the information on how to do this as I hadn't received it. Once I'd checked in online I could see that they'd sent me some messages telling me how to do this, but I could only access this information once I'd already checked-in so I'm not sure how I was supposed to see the instructions before then. Thankfully it was easy to contact them and they were very helpful in sending me the information. They were also very speedy in providing extra pillows which we requested when we were there. As well as an improved system for sending the check-in information and additional pillows, extra hangers and hooks/rails to hang towels would be beneficial but these are all minor points. We were very happy with the room and the service we received.

Please be careful of hidden charges when checking in. The room itself was fine, but the front desk service wasㅠdisappointing. They should clearly explain any additional costs to foreign guests before charging them. For example, although I stayed alone, I was initially charged city tax for two people without any confirmation. The receptionist also asked about breakfast very quickly, and I thought it meant I could skip it. However, they were actually asking if I wanted to add breakfast. They never mentioned the price (27 CHF), and since English is not my first language, I didn’t fully understand the situation. As a result, the breakfast charge was added to my bill without a clear explanation. I didn t charge their, but the whole experience was uncomfortable and could have been avoided with clearer communication. I don’t think there was any bad intention, but the communication was unclear and made the experience uncomfortable. This situation could have been avoided with better explanation.

I absolutely do not recommend staying in the east wing. To get there, you have to walk through quite a long tunnel from the main building. The rooms are very small, and the bathroom is super cramped too (if you open the door, you have to close it again to use the toilet because there's no space). The room isn't even big enough for two people to sit down and eat takeout. Furthermore, something I found quite uncomfortable is that the room doesn't have windows that open. I like fresh air, and that makes the atmosphere feel stuffy and dry. When I booked, I didn't check the room type carefully and didn't expect to encounter so many inconveniences. Before checking in, reception told me I could pay extra to switch to a better room, and that there were many large rooms available in the main building that night. (At hotels like InterContinental or Marriott, in situations like this, I usually get a free upgrade). If there are so many rooms available, I don't understand why they don't let you try one without charge. (I'm just giving my opinion; I know the hotel isn't obligated to do so).

Amazing location only a very short walk from the train station. Breakfast continental buffet was lovely and the staff very friendly. No heating in the room but then we found a Dyson air blower in the cupboard which heated the room nicely. We also requested extra pillows which were sent to our room promptly. Lovely staff. A simple hotel at a great price.

The location and cleanliness of the room were excellent. However, there doesn't seem to be a permanent staff member at the hotel, so you need a passcode to enter. This means you must complete the web check-in by the day before your arrival to receive the passcode and room number via email from the hotel. It's absolutely essential not to forget to do the self-check-in beforehand.

The hotel is self-check in, Ctrip did not send a reservation number starting with 4, resulting in the need to contact the hotel staff to check in. The location of the hotel is not close to the train station, it takes 10 minutes to walk or take the tram. But at this price, there are not many choices in Zurich, but fortunately the hotel is clean and business trips are ok.

The location was a bit remote. There was a lot of smoking in the house and it smelled bad. The kitchen was lacking in ingredients.

The cleanliness was just okay, and the hotel felt a bit run-down. The location wasn't great either. I guess for Zurich, where everything is expensive, the price of this hotel is acceptable. There's also a bus stop nearby.