ZZorro MrI waited two hours after arriving at the hotel for a room to be ready, finally checking in after 3 PM. They assigned me room 1720, but the key card didn't work. A floor attendant had to open the door for me. When I went to the front desk to get a new key card, they told me they had given me the wrong room. I didn't think much of it and got a different, slightly smaller room, but the facilities were decent. After a tiring day, I wanted to rest, but there was a constant, distinct noise. I called the front desk, and they confirmed there was no renovation or construction. The lobby manager took the call and said if the noise persisted after ten minutes, they would move me. However, the noise continued. It wasn't until my fifth call that the lobby manager explained there were three cargo elevators next door, used by property management, and he had asked them to stop. Yet, they kept running, and the noise persisted. By 10:10 PM, the lobby manager's solution was to give me two earplugs and offer a discount the next day when leadership was in, possibly moving me to a single-bed room. If I disagreed, I could check out and leave.
**Service:** The on-duty manager's training is severely lacking. I went downstairs at 11 PM to find him/her, and when they couldn't resolve the issue, they just stood there silently, avoiding direct communication. Other staff members had to apologize on the manager's behalf. If there are known issues with a room, they should be addressed proactively instead of sacrificing the guest's experience and time. They should prepare better and avoid assigning elevator-adjacent rooms to customers.
**Facilities:** The much-hyped Dyson hairdryer was broken, only blowing cool air. The entryway sensor light flickered constantly throughout the night due to what seemed like current interference. The electronic curtains worked well, and the whole-house lighting control system was quite good. However, with the flickering entryway light, combined with the incessant elevator and moving noises, it was no different from being in hell. Be wary of room 1726. I recommend the hotel not sell this room; it's too noisy right next to the elevators. And the hotel clearly knows this but pretends otherwise.
**Hygiene:** I stepped on a giant cockroach while waiting for the elevator, it felt like crushing a plastic bottle. Nobody cleaned it up until I checked out. Unbelievable.
**Environment:** I didn't take photos, but the window overlooks the city with no scenic view. I found a similar selfie taken by another guest online for reference.
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