YYueyoumanxingOverall, I was quite satisfied with my stay, but there were a few minor complaints.
When I first checked in, the hotel staff enthusiastically greeted me with ticket purchases, carried my luggage, and even offered to take it to the third floor. Later, I discovered there was no elevator, so I had to fend for myself when I checked out.
Although I encountered some issues with my tickets during my stay, the hotel responded quickly and helped resolve them.
The hotel is in a great location, convenient to key attractions!
I have to highly praise the housekeeping staff and the noodle cook in the breakfast room; their service was truly excellent!
There are two main complaints:
First, the cabinets in some rooms are not child-friendly, making it easy for young children to bump their heads. The bedside lamps are too low, and I hit my head three or four times. While not excruciatingly painful, it was still quite painful.
Second, the front desk staff was very negative about the hotel's intangible cultural heritage experience program. They even said, ”I don't want to go” in front of guests. It was truly unbelievable. After two staff members evaded the question for a long time, the guy on duty finally came to take us. He was very dedicated and responsible, and I am very grateful to him. However, our experience was still delayed due to the waiter's evasion and reluctance to guide us, especially when we needed to rush to our next destination. This made us wait for a long time each time. This really makes me feel that the hotel management is substandard! In particular, can you please not say this in front of guests? It made me feel embarrassed!
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