Hotels near Observation Deck PANORAMA360, Moscow

I had a very disappointing experience with this hotel. I had clearly booked and fully paid for a Suite room in advance through Trip, but upon arrival, the staff gave me a small room. They initially claimed that their system did not show my Suite booking and even said that I had not made any payment, which was very frustrating since I had already paid in full before my arrival. After some discussion, they finally confirmed that my payment was received. However, I was too tired to continue arguing about the suite room, so I ended up staying in the smaller room. What made things worse, I had already tried to contact the hotel one month before my arrival via Telegram and email to confirm my booking, but I never received any response. The only positive point is that the staff were personally kind and still helped me carry my suitcase upstairs, since there is no lift in the hotel.

This hotel is okay overall, the air conditioning equipment is a bit old, does not affect the heating, the space is okay, the bathroom space is also relatively large, no other reviews said of discrimination against the Chinese to rooms with roof windows. A little worried before going, went to the 2nd floor given after, normal room, was relieved. However, the double room bed is indeed too narrow. If you turn over too much when sleeping, you will fall off the bed. The variety of breakfast is average. It is more convenient to go to the exhibition here. A few dozen meters outside the door is the Line 3 subway station.

The hotel is in a fantastic downtown location, super close to the subway. Our room was really spacious, comfy, and sparkling clean. The bathroom was quite roomy, though the shower stall itself was a tad small. My only real complaint is that the fridge was broken – my ice cream melted! Also, the closet door was a bit saggy and scraped the floor, making it hard to open and close. On the bright side, breakfast was plentiful and varied, and I loved the Chinese signs; that was a nice touch.

This is a very retro hotel, and our room was on the 4th floor. There's a small split-level staircase in the hallway. The environment is elegant, with floral arrangements, and the tiled areas without carpet were very clean. I booked a king room without breakfast because I usually don't wake up in time to eat it. The room wasn't huge, but it was well-equipped with toiletries, a comb, slippers, and even a sewing kit. We got two complimentary bottles of water daily. On the first day of check-in, there were two 'Dalloyau' chocolates on the table with Chinese descriptions. The mini-fridge was perfect for storing milk and cheese sticks for the past few days. Their coffee isn't instant powder; it comes in a built-in perforated filter bag that dissolves quickly and can even be used as a stir stick. There are cafes, restaurants, and schools near the hotel, and a supermarket not far away. It's less than a 10-minute walk to Cultural Park subway station on Line 5 or Line 1.

The hotel is very close to Leningradsky Railway Station by metro. If you take exit 3 and look right, you'll see the hotel. You'll pass a shopping mall, which has a good-sized 24-hour supermarket on the first floor. If you take exit 4, look right and you'll first see the yellow tower, and the hotel is right next to it. (If you have a lot of luggage, use exit 4 because it has an escalator; exit 3 does not). I was given a king-size bed, which felt at least 2 meters wide – plenty of space for two people without touching each other. The room was large and spacious. I was on the 20th floor with a view of the yellow tower, which was nice. The shower water and toiletries were just okay, but otherwise, there were no downsides, and the value for money exceeded expectations. At the 24-hour supermarket across the street, near the fruit and herbal tea aisle, I met an older, short-haired, plump woman. I'm not sure if she's always assigned to that section. This lady spoke excellent English and was very enthusiastic. I asked her to recommend some herbal teas, and she was very thorough, even telling me which ones she personally enjoyed. The teas I bought based on her recommendations were a hit with everyone.

The hotel is beautiful, with an old-school European decor that's absolutely stunning. The breakfast restaurant staff were all incredibly warm and welcoming. I stayed for 7 nights, and the room service was excellent, always providing enough bottled water as requested every day. The air conditioning in the room was also strong and kept the room very warm. My only complaint is that the concierge was useless; they didn't even offer to help with my extremely large luggage, which was a real disappointment.

The location is quite good, right near the subway entrance, easy to find, and close to attractions like Red Square. I stayed for two nights. On the first night, the Caucasian lady at the front desk was quite nice. Even though I don't speak Russian and my English is very poor, she used her phone to translate into Chinese for me. However, on checkout day, the local girl with super exaggerated eyelashes who helped me retrieve my luggage was very mean. I told her in English that I was there to pick up my luggage, but she kept speaking Russian to me. I was about to pull out my translator when she typed something in Russian on her phone to show me. Seeing that I still didn't understand, she then translated it into English, telling me: 'She doesn't understand English.' I felt like her eyes were rolling so hard they were about to pop out. It must have been during a shift change, as there was an Asian guy sitting at the desk, likely taking over from her, who didn't say a word during our communication struggle. Later, when I returned the key after getting my luggage, his pronunciation sounded very much like he was a compatriot. The common areas have a great vibe, with many people freely moving about. There's hot and cold water and a microwave, so overall it's quite convenient. The room and bedding generally looked tidy. However, under the bed and in some less-noticed areas, it was a bit messy – for example, there was a lot of dust and a sock under my bed. The bed setup in the room is a bit like a university dorm. During my two-night stay, the people on my left and right woke up at 5 or 6 AM on both mornings and started packing. If you're a light sleeper, I wouldn't recommend it. Some of the shower faucets are different from those in China. I eventually found a familiar shower switch on the second floor and was able to shower successfully. You can get a proof of stay and also store your luggage.

Facilities: This is a well-established hotel. While it offers all the essential amenities, its style and decor definitely show their age. Cleanliness: The hygiene conditions were excellent, and daily housekeeping was very thorough. Location: Situated very centrally in Moscow, it boasts convenient transportation and lovely views. The only slight drawback is the occasional noise from motorcycles roaring past outside the window, but I understand this is often unavoidable in such a prime location. Service: My interaction with the service staff was limited due to a language barrier and not having opted for breakfast, so I can't comment extensively on their service quality.

Our room was on the 27th floor, facing the city, with a distant view of Moscow's city center. My partner absolutely loved it! The hotel was much better than we expected, and the price was excellent – really good value for money. I was a bit worried about outdated facilities after reading some reviews, but everything was actually fine. It's clean, and for just over 300 rubles a night in Moscow, what more could you ask for? This is a 4-star hotel, and the room was well-equipped. The only minor issues were a slight smell from the drain and noisy neighbors who started making a racket around 5 or 6 in the morning. Otherwise, we were very satisfied. We stayed for five nights. There's a 'Green Supermarket' nearby, which was convenient for daily shopping and our favorite grocery store. Izmaylovsky Market (Antiques Market) is right next door, so we could pop back to the hotel to rest when we got tired of browsing. Getting to Red Square is super easy – just take Metro Line 3 directly, no transfers needed. The metro station is about a five or six-minute walk away. If I ever come back to Moscow, I'd definitely stay here again.

The location is good and the price is reasonable. The rooms are fairly clean. It would be even better if more bathrooms were available. However, what really disappointed us was the staff’s attitude (the woman working at the reception on the night of February 11 and the morning of February 12). She was not helpful at all. On the morning of February 12, we had a flight to catch and had trouble booking a taxi to the airport because we don’t speak Russian. We were very worried about being late. We asked her for help (either to book a taxi or speak to the driver for us), but she was unkind and rude. She showed no concern for our situation. As foreign travelers, we actually received a lot of help from Russian strangers on the street. In contrast, as paying guests, we expected at least basic support from the hotel staff. Her attitude really showed a complete lack of professionalism and basic compassion.