GGuest UserThis is a beautiful hotel. We booked a room for two adults, even though we had two adults and one child (8 years old). They didn't charge extra for the child for the room or breakfast, which is good to know – we just showed all three passports at check-in. We arrived at 11 AM and were able to check in early. After downloading the hotel app, we headed straight to the waterpark. Around 3 PM, the official check-in time, we received a notification that our room key was ready. I highly recommend checking in early if you can; when I went to collect the key at 3 PM, the lobby was packed, and the check-in line was incredibly long. The front desk staff was very friendly; when I asked for a high floor, they readily agreed. However, I soon realized that the floor level doesn't really matter here – every room offers stunning views of the pool and the ocean, even those on the sides. I had booked a non-cancellable room three months in advance, and later found out the price dropped by 800. To my surprise, after contacting Trip.com, they actually refunded the difference after our stay – what a pleasant surprise! There aren't many dining options right outside the hotel. On our first day, we ate pizza and other things at the hotel, which was a bit pricey. Getting tired of that, on the second day, we tried a street food stall right outside the main gate. They made some incredibly delicious stir-fried dishes – highly recommended! It's just one stall by the entrance, easy to find. The service wasn't the best, but the food was fantastic. There's a 7-Eleven about a 5-10 minute walk away. This hotel is definitely the best choice if you're traveling with kids.
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