Located in Hanoi (Old Quarter), Art Hotel Ha Noi is a 2-minute walk from O Quan Chuong and 5 minutes by foot from Dong Xuan Market. This hotel is 0.5 mi (0.9 km) from Thang Long Water Puppet Theatre and 0.8 mi (1.2 km) from Hanoi Old Town Night Market.
Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 11 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature bidets and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
Jjulia2026.01.25
Second time staying here, and I still love the scent in the elevator – wish I knew where to buy it! Hanoi is changing so fast; two months ago there was a bus stop nearby with the #17 bus to the airport, but it's gone now. Good thing it's not far from Long Bien Bus Terminal, so I can catch a bus there. Today, I found out the E11 bus is free for foreigners! I told the driver I wanted to go to One Pillar Pagoda, and he actually stopped on a small road nearby and let me off. How great is that?!
A stay at Aurora Central Hotel places you in the heart of Hanoi, within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. This family-friendly hotel is 0.7 mi (1.1 km) from Train Street and 0.8 mi (1.2 km) from St. Joseph's Cathedral of Hanoi.
Relax and unwind with massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at Ara Restaurent or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. A train station pick-up service is provided at no charge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 45 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
CCloe Chih2026.03.31
The hotel staff were very friendly. When I arrived, they welcomed me with snacks and tea, which was a very nice touch. I arrived early at 11:00 AM, and the staff kindly stored my luggage and asked me to come back at 1:30 PM for check-in.
All staff speak good English, so communication was easy. The hotel location is very convenient, near the Old Town gate, and it was easy to go everywhere from there.
When I booked the room, I thought it would be very small, but it was actually a good size for two people. The A/C worked well. The only thing I didn’t like very much was the bathroom — it has frosted glass walls, which may not be comfortable for everyone.
They provided 2 bottles of water daily. My booking included breakfast, which started at 6:30 AM. The breakfast was very good — buffet style, nice food, and the breakfast area is on the top floor with a nice view. The breakfast staff were very friendly and welcoming.
I would definitely come back to this hotel. Highly recommended and not expensive.
Léman Old Quarter Hotel offers modern, non smoking rooms in the heart of Hanoi’s Old Quarter. Located right next to Chương Dương Bridge, guests can enjoy easy car/taxi access—a rare convenience in this historic area. Just a 5–10 minute walk from Ô Quan Chưởng Gate and Hoàn Kiếm Lake, and 1.5 km from Tràng Tiền Plaza, the hotel is also 25 km from Nội Bài Airport. Each room features a wardrobe, flat screen TV, private bathroom, and some has a balcony and city view. Amenities include 24/7 reception and daily buffet/à la carte breakfast. Experience modern comfort and historic charm at Léman Old Quarter Hotel.
AAnonymous User2026.04.19
Convenient location to walk around in old quarter. However it's also a drawback amdue to road closure in old quarter during certain hours/days. Our Grab from the airport dropped us at a junction 40m from the hotel, pointing at the roadside and said no car entry to the road in front of the hotel. So we had to walk with our luggages. It's a short walk but not so pleasant with the luggages and navigation with Google Map. The check-in staff told us, however that the Grab driver could have driven in because it was after 10 pm but the Grab driver probably didn't know.
The superior room with window is a bit small and has no space to open luggages. The window and very narrow balcony on this 3rd floor room open to a wall an arm length away, which makes it not worh having. The smart TV equipped with YouTube, Netflix and browser was very good.
Breakfast buffet spreads are a bit limited but offers good choices, particularly the delicious assembly hot on the spot. Good views of Honoi river and roads views from the breakfast place on 9th floor. Free afternoon tea is also offered at the same place during our stay.
Staffs were polite and friendly throughout particularly those at breakfast and afternoon tea.
The only disappointments for me were that there were pungent-smelly slippers in the cupboard at arrival and I couldn't get an extra pillow I requested for my back. They told me over a few enquiries (over a couple of days to different staff) that there were no spares.
With a stay at La Sinfonía Majesty Hotel and Spa in Hanoi (Old Quarter), you'll be a 3-minute walk from Hoan Kiem Lake and 5 minutes by foot from Hanoi Old Town Night Market. This spa hotel is 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi and 0.7 mi (1.1 km) from Hanoi Opera House.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 27 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
XXiaolukanfengjing2026.02.16
Although we only stayed in Hanoi for one night, our experience was incredibly heartwarming. I especially want to commend the front desk lady, who helped us immensely!
Here's what happened: On the night we checked in, we discovered an issue with the shower. After calling the front desk, the lady immediately upgraded our room without hesitation. Her efficiency was impressive, and her attitude was exceptional.
What touched us even more was that the next day, after we had already checked out, we returned in the evening to pick up our stored luggage. The same lady proactively asked if we had arranged a car to the airport. Knowing it was the day before ***** New Year, she understood that finding a taxi would be very difficult, so she went out of her way to help us, suggesting we check in online in advance, among other things. Following her advice, we immediately started looking for a taxi from the pickup point she indicated, and sure enough, we managed to get one and ultimately made our flight.
When we were leaving, the bellboy was also incredibly helpful, carrying our heavy luggage and walking with us a short distance to the pickup point.
There was also a small incident: we had to leave for a bit and left our child in the lobby. The lady, who had only been studying Chinese for three months, tried to chat with our child in Chinese and even gave him a box of sandwiches. It was such a thoughtful gesture.
In short, even though our stay was brief, the staff we encountered were all incredibly genuine and warm-hearted, truly making us feel welcomed and cared for.
With a stay at Kingdom Hotel Hanoi, you'll be centrally located in Hanoi, just a 5-minute walk from Hanoi Old Town Night Market and 7 minutes by foot from Hoan Kiem Lake. This hotel is 0.7 mi (1.1 km) from St. Joseph's Cathedral of Hanoi and 0.8 mi (1.2 km) from Train Street.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a reception hall.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and motorcycle parking is available onsite.
Make yourself at home in one of the 21 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
GGuest User2026.01.15
The best location if you want to shop, drink and eat in Hanoi. Near excellent restaurants and pubs, literally just downstairs. The staff are very friendly. They even taught me to rent a motorcycle to fully enjoy and explore hanoi with ease, no drivers license required (most of locals doesn't have one either 😅). Just ride at your own risk.
Escape to Hanoi Central Pod, your stylish and cozy home base right in the heart of Hanoi's vibrant Hoan Kiem district! Nestled at 56 Ngõ Phất Lộc, our hostel is the perfect launchpad for exploring all the city has to offer.
Imagine stepping out and immediately being immersed in the bustling energy of the Old Quarter. Everything from amazing street food to historical sites is just a stone's throw away.
Hanoi Central Pod offers a friendly and social atmosphere, ideal for meeting fellow travelers on rooftop bar. In addition, we focus on providing clean, comfortable, and affordable accommodations in a prime location. Think of us as your cozy home away from home, in the middle of the action! Book your pod today and get ready to experience the real Hanoi.
RRangwoquEvection2026.04.05
As many reviews mentioned, the owner was incredibly patient. They asked if we were driving or how we'd arrive, helped recommend a good room, and even pointed out that we could see the 'foreign country' (Vietnam) right across the way. It was really reassuring to find such a comfortable place to stay in this border town. We ended up on the third floor; the room was spacious with twin beds, and we had a direct view of Vietnam. We could even hear music from Vietnamese hotels at night.
With a stay at Little Diamond Hotel, you'll be centrally located in Hanoi, just a 4-minute walk from Hanoi Old Town Night Market and 10 minutes by foot from Hoan Kiem Lake. This luxury hotel is 1.2 mi (1.9 km) from West Lake and 1.3 mi (2 km) from Ho Chi Minh Mausoleum.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. Guests can get around on the shuttle (surcharge), which operates within 30 kilometers.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Mingle with other guests at the complimentary reception, held daily.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 30 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
GGuest User2026.01.07
Good hotel. Great stay. Good location. Very accommodating front desk. Spacious hotel room. Enjoyed our stay.
Not baby stroller/ wheel chair friendly. Needs to take about 1 sets of about 15 stair steps to lobby and 2 sets of 4-5 stair steps to go to elevator. Narrow elevator and walk path.
With a stay at Hanoi Elpis Hotel in Hanoi (Old Quarter), you'll be within a 15-minute walk of Hoan Kiem Lake and Ta Hien Street. This hotel is 1.2 mi (2 km) from Hanoi Opera House and 0.1 mi (0.2 km) from O Quan Chuong.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
At Hanoi Elpis Hotel, enjoy a satisfying meal at the restaurant.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Make yourself at home in one of the 15 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
JJ*S2025.11.16
The location is perfect as its close to all bars and restaurants. Tucked away alittle from all the noise of the main street, even with a little balcony and street front room the noise level was acceptable. Greeted at reception with a a genuine warm smile and a dog that wanted to play fetch was instant happiness for me.
The room comfortable and perfect for a short or long stay. It's an older building and the rooms showing their age but all well kept, serviced & displayed. No lift so stairs to room with luggage is something to be mindful of when booking if it may effect you. A great stay and highly recommended as a solo traveler, couple or even friends and family in the larger dual bed rooms. Its Perfect 👌
Located in Hanoi's Old Quarter, Skyline Hanoi Hotel is a 4-minute walk from Thang Long Water Puppet Theatre and a 5-minute walk from Hanoi Old City Gate. This hotel is 0.5 mi (0.8 km) from Hoan Kiem Lake, 0.4 mi (0.8 km) from Ta Hien Beer Street, and 0.6 mi (1 km) from St. Joseph's Cathedral.
Take advantage of convenient amenities like complimentary wireless Internet access and tours/ticket assistance to national historic sites. Nearby attractions can be easily reached via the area shuttle.
For a surcharge, guests may take advantage of a round-trip airport shuttle (available 24 hours) and a train station pick-up service.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Make yourself at home in your air-conditioned room featuring a minibar and an LCD television. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, while water, coffee/tea makers and housekeeping are provided daily.
SSeth Buzzell2026.03.08
Title: Great Staff and Bathroom, but Room Needs Maintenance
I recently stayed at this property and had a mixed experience. The service and staff were excellent throughout the stay. The attendants were friendly and helpful, and the service overall was very good. The bathroom was also clean and in good condition, which I appreciated.
However, the room itself was a bit disappointing and clearly needs some maintenance. There were exposed wires in the room, and the walls looked like they could really use a fresh coat of paint. There was also a noticeable strange smell that never really went away during the stay.
The bed was quite firm, but it was still acceptable for sleeping. One thing that stood out was when we requested extra blankets, we were told to take them from a closet ourselves, and they didn’t seem particularly fresh.
Another inconvenience was the lack of bedside lamps, which made the lighting in the room less comfortable at night.
Overall, the staff and service were great, and the bathroom was good, but the room itself would benefit from repairs, better upkeep, and some updates to make the stay more comfortable.
A stay at Golden Lotus Hostel & Spa Hang Dao Night Market places you in the heart of Hanoi, steps from Hoan Kiem Lake and Hanoi Old Town Night Market. This hostel is 0.4 mi (0.7 km) from St. Joseph's Cathedral of Hanoi and 1.1 mi (1.8 km) from West Lake.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 9 guestrooms. Your room comes with a pillowtop bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bidets.
NNurKygsz2026.04.07
Best place to stay in Hanoi. The location is reallllyyy perfect, in the middle of everything. Amenities were great. The front desk was so helpful with everything. You can exchange money or book tours with them. Definitely recommend!!
Very Good
12 reviews
8.5/10
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Read genuine traveler ratings & reviews to find your perfect stay.
9.6/10
Amazing
Ssarahsays____Don’t waste your time looking anywhere else in Hanoi—just book Classyc!
My husband and I travel quite frequently, and we can confidently say this was one of the best hotel experiences we’ve ever had. From start to finish, every detail felt thoughtful, warm, and genuinely exceptional.
We initially booked the Grand Suite for 3 days and 2 nights before heading off on a Ha Long Bay cruise, then returned to Classyc for the remainder of our stay. From the moment we arrived, we were welcomed with cold towels, welcome drinks, and snacks—such a refreshing and thoughtful touch after traveling.
The service throughout our stay was impeccable. The staff were incredibly kind and attentive, always going above and beyond. Arthur personally escorted us to our room and even checked in with us later that evening via message to ensure everything was perfect. We were also welcomed with chocolates in the room, which made the experience feel even more personal.
It’s the little touches that truly set this hotel apart. We received complimentary wine vouchers, spa discounts, and consistently warm, attentive service at every interaction. When we returned from Ha Long Bay, it genuinely felt like we were coming home. Walking into our new room to find a heart-shaped chocolate mousse cake and a handwritten welcome-back note from the team was such a thoughtful and memorable surprise
There was also a moment that really reflected the hotel’s integrity and commitment to guest satisfaction. We had booked a signature spa package, not realizing it wasn’t included in the 20% discount promotion. While we didn’t raise any concerns, the staff proactively followed up the next day at breakfast, apologized for the confusion, and extended the discount to us anyway. We were genuinely touched by this gesture—it spoke volumes about how much they care about their guests’ experience.
On our final day, we had some time to spare before our flight. After exploring the city, we returned to the hotel and the staff kindly offered us access to the spa facilities so we could freshen up before heading to the airport—an incredibly thoughtful and appreciated gesture. They also arranged a luxury transfer for us, complete with comfortable seats and even a massage function, which made the journey that much more enjoyable!
As we were leaving, one of the staff members surprised us with a beautiful ceramic wind chime symbolizing positive energy and good luck. It was such a meaningful and heartfelt farewell, and a perfect end to an already unforgettable stay.
A few additional highlights worth mentioning:
- A great breakfast spread with plenty of variety
- A lovely rooftop pool area to unwind
- Reno Bar downstairs, which became one of our favorite spots in Hanoi—fantastic cocktails, delicious bar snacks, a cool retro vibe, and great music. During our visit with some friends they even surprised us with a complimentary tray of shots!
Classyc is more than just a hotel—it’s an experience defined by genuine hospitality, attention to detail, and heartfelt service. We’re already looking forward to our next trip to Hanoi, just so we can stay here again!
GGuest UserAll the staff were incredibly friendly. The breakfast was international, offering both European and Asian options. The rooms were spacious and clean, and the kitchen facilities were fully equipped, making cooking extremely convenient. (There's a small supermarket right by the hotel entrance with a few simple vegetables, frozen meats like steaks, and rice and noodles, which is perfect for basic cooking.) The gym was huge with a super comprehensive range of equipment. The hotel also has a small gate providing access to the lake, and there's a shuttle bus service to the city center.
EExpat EDventuresWhat a great location in the middle of the hustle in bustle! This hotel is a family owned and operated business. We met the owners son and wife who manage the property and they are lovely people and give great recommendation. Check-in was quick and seamless. They greeted us with welcome tea and gave us a map with a thorough briefing of the best places to eat and visit. They even ran our luggage up and had someone turn the AC on before we got in our room so it would be cool upon entry. The room was cozy and the bed had a supportive mattress but I am partial to the hard beds of Asia. Breakfast was at the top in a beautiful space and they made your eggs to order. I only wish the shower door did a better job of keeping the water in. We tried to book them after our HaLong Bay cruise canceled but sadly they were fully booked. We will be back!
RRalfNeeded a good night of test without noise from streets.
This was possible on the 7th floor according to the employee. The room was only five meters away from the road and I think the occupancy was about 25% Maximum. And this is royal measured. The window in the bathroom didn't even close.
I asked for another room away from the road and with windows that can close. I was offered another room. Again a window that was broken, but I fixed it in a way it's closed now. Lifted up the locking system at the side of the window, but it fell down, so now the window doesn't open anymore. Small window. There's also a big window. Because of having big windows these rooms are being considered to be executive rooms. Never reared about window size influencing the level of hierarchy.
But at the other side of the window there's a wall and it's a very creepy hole you stare in. I didn't really feel executive because of that. But still I got the one night of rest I needed to normally open my eyes again. It's creepy when you're so tired that your eyes just can't open anymore. Big fat eyes the next day.
Suddenly the younger girl behind the reception approach me with an extreme humble tone of voice telling me that it's actually an executive room. I literally asked myself if they had the gutted attitude to sell me an upgrade.
Never mind, relocation is coming anyways. Hanoi is a very dusty city. I mean extremely dusty. So dusty that the damage and harm it causes to visit this place really doesn't make yhe visit feels really worthy.
Also the communism is absolutely what didn't suit me personally at all. I am socially more developed.
In general I had the impression that they employees where friendly, but it's their job. Not their job to be aggressive as I experienced once when I just asked the question what sports Vietnamese people.like the most.
But this was in check out day. And the sinistry in the laugh of the male receptionist towards the taxi driver after they pushed me into.paying more for what I ordered online completely woke me up. But it's also weird yo say that the new owner is less kayak and in the meantime trying to sell me.more nights and saying I should return.
I completely don't understand this way of handling.
Asking 30% extra for a early check in. I saw yes when booked one or two nights, but when one booked a week then I would give it for free. In my case I understand that I needed to pay more for that 3 hour earlier checking in. But my explanation was clear. I need rest and lay down in normality, instead of walking on the streets wearing me out even more. The option offered didn't have anything to do with customer focus. More customer abuse in the most possible hardcore form. And this was the second accommodation in Hanoi where this abuse happened. I only had two accommodation totally indeed. Yes that's correct fellow traveller. Horror travel horror.
Now comes the materialistic reviewing:
Beds brand new and 100% awesome and healthy.
Spotless clean and even when you refuse room cleaning it still happens. Very need to do that. Amen to the cleaner lady.
Welcome Hall is pleasant.
Shower is nice.
It's very noisy in the front of the building, but I've only seen one room and I know that women follow the extinguishers agenda from Europe and I experienced this extremely in Vietnam. It even makes me feel.Viet Numb.
But that's a good sign. 7 days left and at least I've experienced a bit what the U.S. army experienced back then.
Viet Numb for me is more like a Tour of Duty.
I see a red door and I want to paint it black.
Communists not my people.
GGuest UserFantastic location to explore Hanoi’s famous train street and old town and local surrounding area from fruit stores to busy streets unfortunately didn’t get pictures of the room but they were very clean and spacious. Excellent customer service when helping us with grab taxis and locating a missing item we had left in a grab! Highly recommend for their service. Easy to get a trip to ha long bay from this hotel .
MMrsGhouliaStayed at Hoa Hoang Hotel for 3 weeks.
Service:
1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with.
2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits.
3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days.
4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting.
5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online.
6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great!
Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star.
According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.
AAnonymous UserI’ve chosen this place because it was close to the airport. The first thing is I assumed that because it’s close it’ll be really easy to get there after arrival, but actually taxi drivers don’t want to go there because for them is better to get more money from the trip to the city center then driving you for five min to this hotel. Then after finally arriving the staff that will meet you won’t have any hint of a smile on their face and will treat you like you’ve pissed them off only with your disturbance of their peace, the morning shift by the way was exactly the same. The room itself was ok, just as I assumed by the pictures but with the closer look you can see that lots of breakage and damaged stuff in the room
SSophiie/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi.
Stayed 18-20 April 2025: 3 days, 2 nights.
1/ Overbooking situation - cancellation the day before landing
My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday.
Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that ”we don't know the fact. You can make your reservation on our website now.” The remaining option on 18/4 morning was a ”suite” 14 times higher rate than our initial booking...
Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven.
She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room.
At that moment, there was an another room not the Suite one that just got available ”King room” and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room.
As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room.
We thought that was going to be just one off issue/misunderstanding and could start our holidays.
Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there.
2/ Cleanliness
As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax.
The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room.
You have to ask for towels if they clean your room as they will forget.
3/ Breakfast
Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet
Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a ”late check out” at noon instead of 11am, as if after noon they will charge one night more.
The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated.
To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays.
Enjoy your stay in Hanoi and in Vietnam!
PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.
GGuest UserGreeted by the cutest host (see picture below). Had a package delivered from Hoi An - the host received it for us and kept us updated- very helpful via WhatsApp. Cute coffee place just outside :) needed a place near airport, so the perfect location!
IISAMMERSONI had a very good stay here. The location is quite convenient and easy to get around. The room was much bigger than I expected, very clean, and well equipped with all the basic amenities, which made the stay very comfortable.
There is no front desk staff at the property, but for me this was not a problem at all. The hotel provides excellent support through WhatsApp and they give very clear instructions. I could contact them anytime and they responded quickly whenever I needed help.
Overall, it’s a great place to stay in Hanoi. Comfortable, clean, and good value for the price. 👍