"The location being a bit further out wasn't an issue for us since we were driving to the outlet village. There's a Chinese restaurant about a 20-minute drive away, and a Western restaurant right downstairs at the hotel. Getting to the outlet village also takes about 10-20 minutes. The room was a normal size, but the bed was quite small and narrow."

"We had a wonderful stay. The hotel was beautiful and clean. Its location relative to Disneyland is perfect. The free shuttle service to Disney is also very convenient. There's a shop nearby and a good restaurant. The room is spacious. It comes with a small kitchen and can be used like an apartment. If you want to make things easy for yourself, you can opt for breakfast. The breakfast isn't super extensive, but it's sufficient and kept well-stocked. The bed, by the way, was incredibly comfortable, and there's air conditioning, which was much appreciated as we stayed during a heatwave."

"This place is incredibly convenient! Right across from the hotel, there's a huge shopping mall connected to an outlet village, and plenty of restaurants nearby. The free shuttle bus to Disneyland is only one stop away. The only minor downside was that for some reason, on the way back from Disneyland, the shuttle didn't drop us off at the hotel entrance, and we had to walk quite a long way."

"I stayed here when visiting Disneyland Paris. It was clean, but be aware there's no hairdryer. The front desk staff were friendly, and the overall cleanliness was good."

"Our stay at the Akena hotel went well. We slept soundly, as the rooms were well soundproofed. Our only complaint is the lack of a hot water bottle or a coffee machine ☕️, as well as more space in the bathroom, as we didn't know where to put our two small toiletry bags. That's our brief feedback; otherwise, it was great!"

"The bed was dirty, the window also. Manu dust inside the room."

"Great hotel, massive room, delicious food"

"rented a room to spend the night between Disneyland and the flight home. checked in at night, really wanted to take a bath, but the shower did not work in the room, only the tap. there was no kettle in the room, so the children were left without morning tea, and we were without coffee. there was no hairdryer either, but it was not needed, because it was not possible to buy one. at 9 a.m. they called the master to repair the shower, he looked and said that he wouldn't have time to do anything before our departure time (11 a.m.). Disneyland is a 25-minute walk from the hotel."

"Here’s the review with that point naturally incorporated: Unfortunately, this was not a pleasant stay, and I would not recommend this property. The self check-in process is unnecessarily complicated. The instructions initially direct you to a different side of the apartment building, which is confusing. Unless you read them very carefully, it’s easy to spend at least 30 minutes just trying to check in. Between accessing the building, collecting the keys, entering the apartment, retrieving the car park fob from the kitchen, and finally getting to the parking area, you end up opening around 6–8 different doors before you’re fully checked in. It is far more complicated than it needs to be. The underground parking is secure, but it is very dark, has a strong unpleasant smell, and many of the surrounding parking spaces appear to be used as storage areas, giving the whole area an untidy feel. Inside the apartment, the linen was clean, the kitchen was well equipped, and the main bed was acceptable. However, the sofas were heavily worn, stained, and looked dirty. The sofas shown in the listing photos appear clean, tidy, and in good condition, but they do not reflect the actual condition of the furniture provided. The listing also suggested the apartment was suitable for three adults and children, but the sleeping arrangements don’t realistically support that. The sofa bed is very worn, and the single sofa bed isn’t suitable for either adults or children. Before arriving, I contacted the host to request fans as there was a heatwave forecast. I received no response. The apartment became extremely hot, and with no fans or any form of ventilation, it was very difficult to sleep. Travelling with young children made this even more challenging. There are also several maintenance issues. The toilet door handles are very stiff, the wardrobe doors are difficult to operate, and the bedroom has no main light—only bedside lamps. The only convenient power socket is occupied by the bedside lamp, so if you need to charge your phone, you have to unplug the lamp and leave the room without lighting. The hallways throughout the building also have a persistent unpleasant smell. The biggest issue occurred on the morning of checkout. At around 8:30 am, the water supply stopped completely. We were unable to shower, wash properly, or get ourselves and the children ready before leaving. I contacted the property immediately but was simply told to send an email and wait up to six hours for a response, which was completely impractical given we were checking out that morning. I then contacted Trip.com customer service, who responded immediately and genuinely tried to help by contacting the property. Unfortunately, the property management never responded to them either, leaving customer service with very few options other than offering a small compensation. While I appreciated Trip.com’s prompt support, it did not resolve the situation. Having to end a family holiday without running water and without being able to take a shower is simply unacceptable. Overall, while the apartment has a few positives such as secure parking, clean linen, and a functional kitchen, these were outweighed by misleading listing photos, poor communication from the host, uncomfortable sleeping conditions, inadequate facilities during a heatwave, maintenance issues, and the complete lack of support when a major issue occurred. I would not recommend this property. The only positive experience was Trip.com’s customer service, who responded promptly and did their best to assist despite the property’s lack of cooperation."