Awarded two MICHELIN Keys, Grand Lisboa Palace Macau offers a stunning tribute to Macau's rich cultural heritage and vibrant traditions, paired with Forbes Travel Guide elegance and sumptuous comfort. From its modern, Chinoiserie-inspired interiors to bespoke art pieces created by famous local artists, the hotel tower showcases the exotic grandeur of East-meets-West, presented in elegant and exquisite detail. The hotel tower's 1350 guestrooms offer opulent relaxation with a breath-taking view of Cotai or the resort's Jardim Secreto. The spacious rooms and suites range from 60 to 300 square metres, with luxurious in-room amenities and attentive service that elevate the Lisboa standard to a new level of excellence.
"Overall, I had an excellent stay at this hotel. The facilities are magnificent, the room was very comfortable, and the service was remarkable for the vast majority of my stay. I truly enjoyed the experience and, in many respects, the establishment deserves its five-star reputation.
However, I do want to mention an important point for future guests regarding the hotel's transportation service.
On the night of the fireworks, the hotel transported us to old Macau. We naturally assumed we could also use the hotel's transportation to return after the event. However, upon returning, we learned that the buses were reserved for VIP guests and that we couldn't board.
Therefore, I recommend that future guests clearly check with the hotel, before departing, if the offered transportation also includes the return journey and if it is accessible to all guests or only to VIP guests. This information was not clear to us, and we ended up having to arrange our own transportation to get back to the hotel.
I can perfectly understand that a bus might be full or that the hotel has a particular policy for certain guests. What was most disappointing was how the situation was handled. A staff member spoke to us very abruptly and raised their voice, even though we were simply trying to understand how to get back to the hotel.
I reported the situation to the hotel upon my return. I was listened to, but unfortunately, no one contacted me the next day to follow up or simply acknowledge what had happened.
It's a shame, because apart from this incident, my stay was truly excellent. A simple gesture of attention or a follow-up from management would probably have completely changed my impression of this situation.
Despite everything, I still have a very good overall impression of the hotel and the quality of its facilities. I just hope that the round-trip transportation service will be explained more clearly to future guests and that this type of situation will be handled better in the future."