Find 4-Star Hotels in Castle

"Hotel is ok if you want a night in Cardiff but its very noisey,  found it difficult to sleep baecause you can here all the noise on St Marys Street,  also there was no bottle water in room which was disappointing for money spent."

"The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER."

"I requested a room away from the road and got one which was appreciated. Really warm welcome from reception staff on arrival and in the restaurant at breakfast, which was excellent. Reception areas, bar, restaurant and lifts were all modern, clean and offered plenty of seating. Our room was very clean and the bed/pillows were very comfortable. If i was being really picky the room, bathroom and corridor could probably do with a refurb or bit of tlc but for a 1 or 2 night stay the hotel ticks all the boxes and we were really pleased that we chose Holiday Inn."

"Everything was fine, but we didn't have a good view despite paying for a high-floor room. Also, there was only one bathrobe in our room rather than two, but they gave us one more when we asked. And the bathroom sink drain had a problem, so water barely passed through. Overall, the breakfast, pool facilities, and luggage storage were excellent for us. My one less star for cleanliness was due to a dirty wardrobe we had. But the room was fine and clean."

"Like a few hotels in Cardiff, the Marriott is really convenient for the railway station. We chose it because we have stayed there before and enjoyed it. The reception staff were polite and friendly. The room (Superior Double) was quite roomy - but where were the bathrobes? The noise from the streets is quite loud, but it was a Friday night, so to be expected, really. We went to the Utilita arena for a concert, and it was a five minute walk away. I had earplugs to use in the hotel, very useful because of the inconsiderate guests who chatted loudly in the corridor at 1130pm. Comfy bed, in fact, a very comfy bed. Unfortunately, our room had an interconnecting door, and we were woken up early by loud guests next door discussing their plans for the day. Something to9 avoid next time. Breakfast was ok, not the best - but adequate, though. The Cardiff lady with the 'top-knot' who said ”yoh” instead of ”yes” like a true Afrikaans was lovely and very welcoming. In fact, every member of staff we spoke to was nice. I'd stay here again, but maybe only at the beginning of the week."

"Location is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again.."

"Best hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle"

"Decent hotel, centrally located close to the train station making it a very convenient place to stay. Staff very welcoming and took into account my special request and booked me a quiet room which was appreciated. Breakfast, nothing special, just like any other hotel breakfast in the uk. Good views at the breakfast area, staff on hand to help and often going out of their way to help. Service was 10/10. Rooms themselves felt a little old and could do with a touch up but comfy enough for a short stay! Coffee machine too!"

"I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation."