Find 5-Star Hotels in Ashigarashimo

"The moment our car pulled up, a staff member rushed out to help with our luggage, smiling all the while. They guided us through check-in, even offering a warm towel and welcome tea – talk about a fantastic first impression! Just outside the lobby, there's a lush, green mountain view. Lounging on the beanbag chairs there, just chilling out, was incredibly therapeutic 🌿. The room itself was a typical Japanese style, spacious and spotless. The balcony even had an open-air private onsen tub, so if you didn't feel like going to the public baths, you could soak in your own hot spring while enjoying the view – maximum privacy. The hotel also provided yukata robes, and wearing them around the premises really added to the whole experience 👘. The onsen facilities were definitely the highlight! The public baths on the fifth and sixth floors alternate daily for men and women. The open-air onsen on the sixth floor had an absolutely stunning view – mountains by day, starry skies by night. Soaking in the hot spring with a towel on my head, just zoning out, felt exactly like something out of an anime. The toiletries were POLA, with everything from makeup remover to toner and lotion provided. My skin felt so smooth after the bath, I just went straight back to my room and passed out ♨️✨. For dinner, we chose the teppanyaki. The chef cooked each dish right in front of us, meticulously explaining every course in English. The ingredients were fresh, the seasoning precise – you could really taste the care put into it. Breakfast was a buffet, and having unlimited sashimi rice bowls was pure bliss. Seafood donburi lovers, rejoice! 🍣 On checkout day, a staff member stood at the entrance, bowing goodbye and waving until our car was far out of sight. That feeling of being genuinely cared for truly makes you want to come back again and again."

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"Cons: This onsen ryokan is located on a hill, so the location isn't the most convenient. It's quite difficult to explore the onsen town or walk around nearby. Perhaps because it's a smaller onsen, the public bath doesn't have an open-air bath, but the private open-air bath in the room somewhat makes up for it. Pros: The lobby offers expansive mountain views, the hotel interior is new, and the room layout is well-designed. Both dinner and breakfast are above the standard for an onsen ryokan; you can really feel the chef's dedication, not just a typical mass production. I wrote this review mainly to express my gratitude to our server, Ms. Saki Takano. She communicated with us in English and even used a few simple Chinese words to introduce the dishes. When we left, she wrote us a blessing card in Chinese characters. Her sincerity and warmth, without any pretense, truly made us feel at home. Thank you very much."

"This time, I brought my whole family to stay at the Hakone Gora Indigo Hotel, and the experience was simply perfect! Having a private hot spring in the room was a huge plus – we could soak whenever we wanted, and the whole family could truly relax. Both the breakfast and dinner at the hotel were exquisite and outstanding, with fresh ingredients and top-notch flavors. The environment was clean and hygienic, and the service was impeccable. It's definitely the perfect choice for a family vacation, and we will definitely come again next time!"

"From the moment we arrived, our stay felt magical. We booked a standard room for two nights with a dinner and breakfast package, and our cosy room even came with its own private onsen, such a treat. We were incredibly lucky that it snowed in Hakone during our visit. We wandered through the town as snowflakes fell around us, then spent the afternoon soaking in the Gora Onsen. Sitting in the steaming outdoor bath while snow drifted down was honestly unforgettable one of those rare travel moments you never stop talking about. A huge thank you to Mai and the wonderful staff at Gora for making our stay so special. Their warmth and hospitality made the experience even more memorable. We still talk about how incredible our time there was, and I would recommend Gora to anyone visiting Hakone. We’ll definitely be back."

"The room facilities were decent, and the hygiene was excellent 👍. The public bath was also very good 👍. However, the room floor and view I was assigned this time were just average. The dining quality also wasn't as good as before, and the service quality has declined a bit."

"The room had a lovely Japanese aesthetic. The check-in experience was great, with a dedicated staff member escorting us to our room. The room also featured an open-air private onsen, which was wonderful! There are also three private onsens on the B1 level. The fridge was stocked with complimentary water and beer. Each floor had a small room with snacks and drinks available."

"Every city's soul resides in a hotel. The Peace Hotel in Shanghai, the Imperial Hotel in Tokyo, the Ritz Paris. These masterpieces, born from local spirit, aesthetics, and a unique mission, are irreplaceable classics, forever one-of-a-kind. They are undeniably the ultimate experiences to explore in these great cities. In 1871, a 20-year-old Japanese man moved to America for work. After saving enough money, he returned to Japan during the Meiji Restoration and enrolled at Keio University. There, he was enlightened by Fukuzawa Yukichi, the father of modern Japan, and first realized the importance of international tourism. In the same year (1874), Emperor Guangxu was only 3 years old; the gears of history began to turn. Fukuzawa's portrait is still on Japan's highest denomination banknote today. The young man, Yamaguchi, realized that Japan didn't have a true hotel for foreigners. So he picked up a blank piece of paper and began to draw the blueprint for Japan's future state guesthouse: 1. A place foreigners would love most. 2. Close to Tokyo, with beautiful scenery. 3. Must have natural hot springs. The intersection of these three coordinates landed in the Miyanoshita area of Hakone. In 1878, Japan's first resort hotel – Fujiya Hotel – was born. However, fate was cruel; just 5 years later, a major fire engulfed the hotel, along with all records since its opening, turning everything to ash. The once eternal legacy became as thin as a wisp of smoke. Fortunately, Yamaguchi resolutely chose to rebuild. In 1891, the new building was completed and has been operating ever since. The symmetrical facade and main entrance portico emphasize a solemn ”frontality.” Inside, there are sofas, fireplaces, and radiators. Even the height of the doorknobs and beds was customized to suit the stature of Westerners. Yet, at the same time, the graceful curves of the Japanese roof, vermillion railings, and dragon wood carvings constantly remind you – this is Japan. No other hotel can better interpret the four characters ”Wa-Yo setchū” (a blend of Japanese and Western styles) than Fujiya Hotel. During the war, it interned over 70 European and Central/South American diplomats. Over a hundred years, the countless celebrities, dignitaries, and royals it hosted are dazzling: Charlie Chaplin, John Lennon, Albert Einstein, Yukio Mishima, The King of Belgium, the Crown Prince of Sweden, the Duke of Windsor, Emperor Hirohito, the Last Emperor Puyi, Chiang Kai-shek... For nearly 150 years, Fujiya Hotel has witnessed the collapse of countless colossal powers. How many kings and generals once stood by its west-facing windows, witnessing the twilight of their empires? I checked in during early summer, like pushing open a door to time. The hustle and bustle had long faded, but it still retained its former glory, humbly yet proudly refusing to awaken. Time stands still here, leaving amber-like imprints, as if nothing has ever truly left."

"The place was spotless, the environment was beautiful, and the staff were incredibly friendly and helpful. Even though English wasn't their strong suit, they used translation apps effectively to communicate. We weren't aware they offered a pick-up service, so we took a taxi there. However, they kindly provided a drop-off service to the station when we left. They also patiently explained which station had luggage lockers, as we were planning to move on to a different location the next day. If we hadn't already made other plans, staying two nights would have been ideal. The dining experience felt like a hotel's set course meal. While dinner was a little slow, the overall experience was excellent, and the dining staff were all wonderful. We also had pleasant encounters with local Japanese people in the public baths; they were very friendly. One even waited outside to recommend some ice cream to us! Overall, I had a fantastic impression of Hakone."

"This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!"