"location wise great , rooms clean breakfast was good all togather every thing was fine"

"👍👍👍, I actually met a girl who can speak Chinese! Dinner is also OK, GOPI is so good! I forgot to take pictures, but the environment of the British Hotel is really great!"

"A beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge! One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service. We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day). Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain)."

"This hotel offered absolutely no air conditioning or refrigerator. Only heating. Luckily, we arrived at night, and sleeping with the window open and no mosquitoes made it barely acceptable. The location was excellent, right next to a subway station and with a view of Windsor Castle. Unfortunately, I took an Uber, and after 8 PM, there was no elevator directly to the hotel; carrying my luggage up two flights of stairs was a real ordeal. A pleasant surprise was meeting a hotel manager from Hong Kong who could speak Cantonese with us."

"Good location but facility is a little bit old"

"Nice hotel, clean and easy accessible Plus wonderful service"

"The hotel floor is not high, so the room is quite big. We are on the 3rd floor, but the room has a musty smell because the windows are sealed. The front desk was very polite and gave out chocolate lollipops when seeing children. If you're close to Heathrow, you'll encounter a lot of flight attendants. Judging by the familiarity of the front desk, it's a sure bet. But it's not convenient to eat around. The hotel's own restaurant is very good. If you take the initiative to give a card at the front desk, you can get a 30% discount. Highly recommended if you are going back to the city to catch a flight."

"Booked as this location looked good, room was a nice size but the pictures hides that this location needs a makeover, as carpets are worn and bathroom old and needs replacing. Don’t stay here if you’re after a quiet stay as very noisy in the early hours and late at night."

"Unexpectedly close to the train station and the hotel is nice. Enjoy having breakfast facing the river. Already recommended to my friends."