"Very good, English breakfast"

"We didn't stay here in the end, despite booking it, and feel very unhappy about the process (review ratings above put in so I could submit the commentary below). I was in a rush, my first time using the Trip App, and there was a very cheap room only deal for this Hotel, which showed 4 stars on the Trip site. We really only needed a room for the night whilst collecting a car so I wasn't as diligent as I would normally be. We expected to arrive late, so I tried to call to notify staff and ensure we could still check in. I called the number shown but it was clearly a multi-chain customer service site and they didn't recognise either the hotel or my booking reference. I googled to find a direct number, to no avail. I then checked Tripadvisor and noticed the recent reviews were terrible. In short, this is a run-down former hotel (that had good reviews pre-covid) that was closed for some time, and has been re-opened on a "remote-managed basis" - lots of very unhappy customers, but even the Tripadvisor review hasn't yet been dragged down by the current performance. Unfortunately the "cheap" price was attached to a no-cancel policy so I was unable to cancel the booking even a few minutes after making it. We chose to stay somewhere else, and they very kindly sorted us out at a good price. I understand I am partly culpable because of a lack of due diligence, however the manner of scalping a quick booking through a cheap price and then refusing any cancellation leaves a very bitter feeling from a customer service point of view. I would hope Trip would be better than this."

"Was here on business probably the best accommodation in wrexham."

"Room was cosy and newly updated. Can plug your phone beside the bed you can sit at the vanity and plug in while you style and do your make up. A regular beer I have with hotels generally. Lovely breakfast. Fab if you’re like me who likes to eat low fat yogurts fresh fruit and juice with lemon etc. just very nice and fresh. Bar was lovely too in the evening. To boot the spa. Loved our stay"

"No happening at night... Simple breakfast..."

"this place was close to the wedding venue, we booked it for 2 nights. it was clean and tidy with all basic facilities available."

" The hotel is rather dated and tired but the main complaint was the road noise and sunlight from 5am .. I realise it's a very old building and probably not possible to replace the windows but there's not really an excuse for not having a blackout blind and noise reducing curtains..the fundamental function of a hotel room is to provide a decent night's sleep this place failed miserably .. I did bring this up at reception but was dismissed with " I'll take that on board," with neither a solution or apology...on further reflection it's always a tad suspicious when you hand your keys in and are not asked if everything was ok ..and having now had the hindsight of reading many reviews that go back years I now realise that this problem has been ongoing with no attempt to remedy it ...it's a shame as the hotel and staff have some good points which are totally spoiled by what I've outlined above ..."

"Nice little place, not in city centre so nice and quiet. They have an Asda express at the petrol station which is really handy for snacks and drinks. Check in was quick and easy and room was adequate and clean."

"Stopping here at the moment. What a fantastic location and place to stay. Host very helpful and responsive to messages. The log burning stove is so relaxing and a big plus. Kitchen has everything you need. A real Gem of a find"