The hotel is very close to the airport and it seems that there is a shuttle bus between the airport and the hotel. The room was very clean, the staff service was good, the breakfast was good, the hotel had a gym and a swimming pool, very good, the only downside was that the bathroom was a bit old.
Just off US-231, find us surrounded by restaurants. Troy University, Veterans Memorial Stadium, and the Troy Arboretum are all within two miles. The Pioneer Museum of Alabama and the Johnson Center for the Arts are only a 10-minute drive away. Enjoy our complimentary breakfast, outdoor pool and patio with grills, and fitness center.
There was a fridge and microwave in the room but they didn't work. There was no overhead lighting so you had to use floor lamps or table lamps. Several of the outlets were not working so some of the floor lamps didn't work. There was also a $50 deposit required at reception.
Great location for Alabama. I tried to get late check out the night before but I got pushed to the morning - then the morning staff was late and I couldn't get an answer.
Hotel was nice - older rooms but nice downstairs!
The employees were kind and helpful, hotel was nice and clean, and the area was safe ! Parking isn’t the best and they do charge around $20. We weren’t able to find a spot so we had to park on the street and they kindly took away our parking fee without any issues ! Would definitely come back !
Very Good
102 reviews
8.4/10
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8.4/10
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AAnonymous UserGreat location for our soccer tournament. Room was clean but one of the ladies at the front desk was rude to me both times I had to interact with her.
GGuest UserThe Hilton Garden Inn in Orange Beach, Alabama, was a beautiful place! I liked the hotel layout. My favorite parts while staying there were collecting shells on their beaitiful private beach behind the hotel, leisurely riding innertubes on their ”heated river” behind the hotel and enjoying their delicious breakfast buffet. Every hotel employee we met was wonderful and helpful! I reserved a physicallyhandicapped room with island view. My only unpleasant part of my stay was the flooding from the handicapped bathroom shower that flooded the bathroom floor, into the front entrance to the room, even wetting the hall carpet. I reported it to the front desk, who thanked me for reporting it. They said it was because it was a handicapped room. I told them it didn't matter...if it was a handicapped room or not. I told them more care should have been taken considering it was for a handicapped person. What if I'd fallen on the wet floor and gotten hurt? Anyway, I liked the hotel but I don't recommend renting and reserving the handicapped room (#415) until these issues are corrected and the room, itself, is updated and this problem is completely corrected. Thanks! Rhonda Tippett
GGuest UserUpon arrival, the lobby with the fireplace makes a very warm and pleasant impression.
The hotel room is very neat and very clean. Room is in pleasant, bright colors. Pictures complete the good first impression.
Some things make a very high-quality impression, for example the faucet in the bathroom. I missed a USB plug, which is more and more often placed in lamps or next to the bed to charge the cell phone.
The only, but big point of criticism was the breakfast. I looked for coffee cups in vain. I had to ask the staff twice until it was noticed that the disposable cups were used up. Coffee very good. The selection is not very large, comparably much less than in comparable hotels. The orange juice was very negative, probably a cheap product, also with an aftertaste. After it is now common, there are no hot, instead only ”warm” scrambled eggs. Only these were not even warm, in the spectrum between warm and cold rather cold to be counted and therefore hardly to be enjoyed.
Since the breakfast can not be rated separately, I have to think about what my rating should be. Because certainly hotel guests without breakfast are well accommodated here.
GGuest UserThe hotel is nice. Not as nice as I thought it would be but its clean. The bathroom could use some updates and some new tile grouting around the tub. But not a bad or gross place. The AC was broken. The chillers were up and down, and no matter what I tried the room temp was getting hotter by the min. When I first checked in the room was 70° F. I set the AC at 67 and 20 min later it was 72°. A few others in the hotel told be they had to be moved to a new room. I did not stay they night, I left at 9pm. Too hot and humid.
The staff was amazing and super helpful and understanding. The lady at the front desk deserves a raise. Because the staff was awesome I would consider trying the location again. (After they get the AC fixed)
KKAIXIANGThere was a fridge and microwave in the room but they didn't work. There was no overhead lighting so you had to use floor lamps or table lamps. Several of the outlets were not working so some of the floor lamps didn't work. There was also a $50 deposit required at reception.
JJINGThe hotel is right next to the beach and has free parking. There is a refrigerator and utensils in the room to cook. Ctrip booked very quickly, but the hotel front desk said that they did not receive the money, and recorded my credit card again. I don't know if I will deduct the money.
GGuest UserUpon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink *****e said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?
GGuest Uservalet and bellman were promt and very friendly. check in was fast ,courteous and very pleasant. asked if there was anything we needed. there was security at the elevator to the rooms. room was very nice, comfortable and clean.
the casino was clean, had variety of games and some we hadn't played before. everyone was friendly, staff courteous and host looked us up and gave us a gift.
we ate at the steakhouse , food was good, I would liked a little more variety but all in all was very good.
valet and checkout was a breeze. we had a very good time . was just one night , a stop over on the way to our destination.
GGuest UserMy stay at the Drury Inn & Suites Huntsville was wonderful. Check-in was simple and easy, and the room was very nice and spacious. We didn't get to take advantage of the nightly events, but we did get breakfast each morning, which was very good! The facilities were nice and the hotel has lots of parking available. It's close to a lot of activities, restaurants and shopping such as, the Space and Rocket Center and Bridge Street Town Centre. There is a nice area with snacks, water and sodas with a self-checkout area, as well as an ATM.
We will definitely stay here again!
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