An amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
Literally one of the best hotels I have stayed in. Have us early check in and complementary drinks when we arrived after our flight. Breakfast was amazing. Cooked to order omelettes and the hotel is just gorgeous. Spa is also a really nice little touch to warm you up after the snow
Banal welcome, not 5 stars. They didn't explain anything to us about what could be done, not even a brief presentation of the hotel. They can do better, the restaurant is normal and very expensive.
I don't know what the five-star standard is, but it feels like sleeping in a grandmother's house in a rural Polish country. The location is about 6 kilometers away from the Old Town, and the breakfast is delicious. It is definitely a different experience from the modern style you usually stay in, so it is recommended at least once.
The hotel is very central and very monumental, but the rooms (at least ours) are quite small, the bedrooms are somewhat uncomfortable and the kitchens are very fine.
Kolejny pobyt w tym wspaniałym hotelu.Wg mnie najlepszym w Zakopanym.Pokoj.Otoczenie.Wygodne łóżko.Cisza i spokój.Bylem wielokrotnie i obserwuję jednak powolny spadek jakości usług.Sniadania już nie z karty,tylko z bufetu plus Live Cooking,gdzie Pani nie chce zrobić jajecznicy.Majonez w dużym pojemniku,tak obsmażonych,że trzeba przebić się ;( do świeżego.Najwieksze rozczarowanie to lobby bar i beznadziejna obsługa,a raczej jej brak w pustym barze,przez barmana.Przez 25 minut nie dostaliśmy karty,gdy podeszłem do baru,wdał się w arogancka dyskusję z ironicznym uśmiechem.Tego nie spotkałem w tym hotelu nigdy!!! Był na każdym etapie wzorem obsługi.Bo to nie telefon w toalecie czy wagą tworzą 5* lecz perfekcja obsługi.I tu jej zabrakło.Z pewnością hotel odwiedzę jeszcze wielokrotnie,lecz czy skorzystam z pustego zazwyczaj wieczorami lobby baru??Dzieki Pani Grzegorzowi,z pewnością NIE.
The location is unbeatable and you can’t get any more convenient than this. Everything is right outside of the hotel but still on a quiet road. Even is 4 years old the hotel feel new and clean. Spacious rooms comfy bed. Large size bathroom.
Staffs are extremely friendly and helpful. Everything is amazing and
We had a quiet and peaceful stay in Zakopane. It’s further away from the main streets but within walking distance. Staff very friendly and welcoming. The sauna is well maintained. The only defect is the water temperature of shower in our room: it wasn’t very steady. But in general it was a lovely stay!
The hotel is located in the city center, one street away from the central square, and only 15 minutes walk to the Royal Castle. The location is very good! The room is very comfortable and bottled water is provided. The breakfast is also very good!
Very Good
122 reviews
8.9/10
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