4-Star Hotels in Tennessee, United States

It was a very nice hotel. We stayed there for a while and it was a lovely experience. Breakfast was really good, the gym was one of the few working gyms we’ve managed to go to. Very clean rooms.

I always use it with confidence. The hotel staff will be happy to assist you. The hotel restaurant is convenient and convenient.

Very clean, great location! Ms. Robin in housekeeping was a joy to meet! The pool area and the lobby area were my favorite places to relax! We will stay here again when we come back to Nashville. They do charge a $300 hold when you check in for Any damages that may happen. I wish I had known this beforehand. It was immediately refunded within hours after checkout though. Also, housekeeping doesn’t come in and make beds, refill towels, etc. daily so I didn’t like that part but if we needed anything they were very accommodating to make sure we had everything we needed.

Excellent hotel. Excellent location. Helpful and smiling staff. The only problem we had was that we asked to extend our stay by one more night, the price jumped to double then what we paid for one night. (We had to look for another hotel and in the end we found an excellent hotel at a better price and in a better location....so everything worked out for the best for us...)

Before you arrive and go on the app to check in you are offered several upgrade options at additional cost. When you get to the hotel the desk staff is confused and tells you there are no free upgrades for diamond members. This is the country music capital of the world however this hotel has decided to play very loud screaming music here for 2 days did not hear one country song. This is an all the common areas including the rooftop Bar not sure who thinks this is cool music it is not. There is no local shuttle you have to pay $20 to go 2 miles in a Lyft for dinner and you have to wait 15 minutes at least at the airport where the Lyft pickup area is pure pandemonium. The entire facility is new however there is lots of tile throughout the building in the common areas and it all needs a good scrubbing from the inside of the elevators which on day one was completely filthy all the way up to the rooftop bar area and pool which also needs a good scrubbing. You get exactly two bottles of water at check-in and that is it as a diamond member until the next day and I'll put two more in your room. The hotel restaurant is supposed to open at 6:00 finally at 6:32 some folks showed up and we got on with breakfast as a diamond member you get $15 towards a $25 breakfast. The floor in the restaurant needs swept and a good scrubbing. There is no executive lounge on site. The convenience of walking out of the terminal into the hotel is very nice I just wish they would give the place a good cleaning and play some country music on their screaming overhead speakers. It would also be nice to bring back some of the lost features of being a diamond Hilton frequent guest.

We had a great time at our stay. The hotel was in a great place to walk to a lot of nice parks and places for kids! The Library Restaurant in the lobby was great. Will and Jevon were very helpful at getting our car quickly everyday and helpful getting it packed up!

We were exceptionally pleased with the service we received here. At check-in, we were greeted as Platinum Elite members and the staff went above and beyond to make sure we received Platinum benefits. There is a charge for valet parking, but the cost was a bargain, for the service. We ordered room service for dinner, for which there is an additional charge, but it was well worth it, because - again -we had exceptional service. Food was very good for dinner and even better, for breakfast. Our room was very clean, with soft beds. It was more quiet than we had anticipated, but that may be because Beale Street is actually about a block away. Hotel is in a great location, right across the street from Fedex Forum and the Memphis Rock & Soul Museum. Easy drive to Graceland. Also, there are many great restaurants within 1 to 2 miles of this hotel. We will definitely keep this hotel ”on the radar” for a future visit !

This hotel has a good view of downtown, but I have some difficult to access lobby from parking lot

So first off let me say that this hotel is still an ok place to stay. I would however also say that by charging 300+ a night for a room you have certain expectations, and those were not met this trip. From the outside, the hotel was lovely as always. The lobby seemed clean but had a few minor issues, and the furniture seemed like it could use a refresh. So my initial impression was favorable. We got to the room and at first glance, things seemed ok, but when you started looking around that's when the issues started. First, the chair had a fabric piping that was half torn off. The carpet seemed to be really worn in spots and could have used a cleaning. The shower had a patch job that looked like someone with no experience slapped calk around the edge of the shower and the drain; it was seriously an eyesore. Then when my daughter went to take a bath she told us it looked like something black was on the walls. Sure enough, there was something black on the wall. I am no mold expert, but it appeared to be black mold although I have no way of confirming that. Then we went to look at the beds before we got in and one bed had a blood spot on the mattress cover that lined up perfectly with the mattress itself so I know that no one even attempted to clean it; all they did was slap a clean fitted sheet on the bed. The mattresses on the beds are so bad that my wife and I woke up with sore backs every morning; I never used to have a problem with their beds in the past so I can only assume that the mattresses are in need of replacing. Also on the balcony when the HVAC unit is running it sounds like you are sitting next to a jet engine. I have stayed at this hotel at least 5 times in the past and do not remember the HVAC being so loud on the balcony. Also, they claim to be short-staffed on housekeeping so they only offer room cleanings once every 3 days during your stay. That means if you need towels, toilet paper, or the trash taken out you have to call them which is not great for what you are paying for this room; I can see every other day, but seriously every 3 days is ridiculous! The hot tub had tiles missing and water was leaking through the opening of the backer board which I cannot imagine is good for the hot tub. Also on all 4 nights of our stay, it looked like the hot tub got cleaned 1 time. When you are charging 300-500 a night for a ”standard room” depending on the time of year you have expectations that things will be taken care of, and that your room will be clean and well-kept. I used to pay 150-200 a night for this hotel and the hotel was immaculate, so clearly someone is taking the money and not reinvesting in the property. I stay here to escape the bad experiences that I've had at other Gatlinburg hotels, and that used to work until this trip. I really hope they reinvest in this property and gut all the rooms to do a complete makeover because otherwise there is no way this hotel is worth the price they are charging current

It was very nice as it was within walking distance of the city. The staff at the hotel were very good and the service was wonderful. I always use it with peace of mind.

It was a very nice hotel. We stayed there for a while and it was a lovely experience. Breakfast was really good, the gym was one of the few working gyms we’ve managed to go to. Very clean rooms.

I always use it with confidence. The hotel staff will be happy to assist you. The hotel restaurant is convenient and convenient.

Very clean, great location! Ms. Robin in housekeeping was a joy to meet! The pool area and the lobby area were my favorite places to relax! We will stay here again when we come back to Nashville. They do charge a $300 hold when you check in for Any damages that may happen. I wish I had known this beforehand. It was immediately refunded within hours after checkout though. Also, housekeeping doesn’t come in and make beds, refill towels, etc. daily so I didn’t like that part but if we needed anything they were very accommodating to make sure we had everything we needed.

Excellent hotel. Excellent location. Helpful and smiling staff. The only problem we had was that we asked to extend our stay by one more night, the price jumped to double then what we paid for one night. (We had to look for another hotel and in the end we found an excellent hotel at a better price and in a better location....so everything worked out for the best for us...)

Before you arrive and go on the app to check in you are offered several upgrade options at additional cost. When you get to the hotel the desk staff is confused and tells you there are no free upgrades for diamond members. This is the country music capital of the world however this hotel has decided to play very loud screaming music here for 2 days did not hear one country song. This is an all the common areas including the rooftop Bar not sure who thinks this is cool music it is not. There is no local shuttle you have to pay $20 to go 2 miles in a Lyft for dinner and you have to wait 15 minutes at least at the airport where the Lyft pickup area is pure pandemonium. The entire facility is new however there is lots of tile throughout the building in the common areas and it all needs a good scrubbing from the inside of the elevators which on day one was completely filthy all the way up to the rooftop bar area and pool which also needs a good scrubbing. You get exactly two bottles of water at check-in and that is it as a diamond member until the next day and I'll put two more in your room. The hotel restaurant is supposed to open at 6:00 finally at 6:32 some folks showed up and we got on with breakfast as a diamond member you get $15 towards a $25 breakfast. The floor in the restaurant needs swept and a good scrubbing. There is no executive lounge on site. The convenience of walking out of the terminal into the hotel is very nice I just wish they would give the place a good cleaning and play some country music on their screaming overhead speakers. It would also be nice to bring back some of the lost features of being a diamond Hilton frequent guest.

We had a great time at our stay. The hotel was in a great place to walk to a lot of nice parks and places for kids! The Library Restaurant in the lobby was great. Will and Jevon were very helpful at getting our car quickly everyday and helpful getting it packed up!

This hotel has a good view of downtown, but I have some difficult to access lobby from parking lot

It was very nice as it was within walking distance of the city. The staff at the hotel were very good and the service was wonderful. I always use it with peace of mind.

The hotel was amazing!! It was perfect for our mom and dad night out! The room was perfectly cleaned and the staff was very friendly and accommodating! We would definitely book here again! Not to mention the view from our room was wonderful and could see everything!

It was a very nice hotel. We stayed there for a while and it was a lovely experience. Breakfast was really good, the gym was one of the few working gyms we’ve managed to go to. Very clean rooms.

I always use it with confidence. The hotel staff will be happy to assist you. The hotel restaurant is convenient and convenient.

Very clean, great location! Ms. Robin in housekeeping was a joy to meet! The pool area and the lobby area were my favorite places to relax! We will stay here again when we come back to Nashville. They do charge a $300 hold when you check in for Any damages that may happen. I wish I had known this beforehand. It was immediately refunded within hours after checkout though. Also, housekeeping doesn’t come in and make beds, refill towels, etc. daily so I didn’t like that part but if we needed anything they were very accommodating to make sure we had everything we needed.

Excellent hotel. Excellent location. Helpful and smiling staff. The only problem we had was that we asked to extend our stay by one more night, the price jumped to double then what we paid for one night. (We had to look for another hotel and in the end we found an excellent hotel at a better price and in a better location....so everything worked out for the best for us...)

Before you arrive and go on the app to check in you are offered several upgrade options at additional cost. When you get to the hotel the desk staff is confused and tells you there are no free upgrades for diamond members. This is the country music capital of the world however this hotel has decided to play very loud screaming music here for 2 days did not hear one country song. This is an all the common areas including the rooftop Bar not sure who thinks this is cool music it is not. There is no local shuttle you have to pay $20 to go 2 miles in a Lyft for dinner and you have to wait 15 minutes at least at the airport where the Lyft pickup area is pure pandemonium. The entire facility is new however there is lots of tile throughout the building in the common areas and it all needs a good scrubbing from the inside of the elevators which on day one was completely filthy all the way up to the rooftop bar area and pool which also needs a good scrubbing. You get exactly two bottles of water at check-in and that is it as a diamond member until the next day and I'll put two more in your room. The hotel restaurant is supposed to open at 6:00 finally at 6:32 some folks showed up and we got on with breakfast as a diamond member you get $15 towards a $25 breakfast. The floor in the restaurant needs swept and a good scrubbing. There is no executive lounge on site. The convenience of walking out of the terminal into the hotel is very nice I just wish they would give the place a good cleaning and play some country music on their screaming overhead speakers. It would also be nice to bring back some of the lost features of being a diamond Hilton frequent guest.

We had a great time at our stay. The hotel was in a great place to walk to a lot of nice parks and places for kids! The Library Restaurant in the lobby was great. Will and Jevon were very helpful at getting our car quickly everyday and helpful getting it packed up!

This hotel has a good view of downtown, but I have some difficult to access lobby from parking lot

It was very nice as it was within walking distance of the city. The staff at the hotel were very good and the service was wonderful. I always use it with peace of mind.

The hotel was amazing!! It was perfect for our mom and dad night out! The room was perfectly cleaned and the staff was very friendly and accommodating! We would definitely book here again! Not to mention the view from our room was wonderful and could see everything!

We were exceptionally pleased with the service we received here. At check-in, we were greeted as Platinum Elite members and the staff went above and beyond to make sure we received Platinum benefits. There is a charge for valet parking, but the cost was a bargain, for the service. We ordered room service for dinner, for which there is an additional charge, but it was well worth it, because - again -we had exceptional service. Food was very good for dinner and even better, for breakfast. Our room was very clean, with soft beds. It was more quiet than we had anticipated, but that may be because Beale Street is actually about a block away. Hotel is in a great location, right across the street from Fedex Forum and the Memphis Rock & Soul Museum. Easy drive to Graceland. Also, there are many great restaurants within 1 to 2 miles of this hotel. We will definitely keep this hotel ”on the radar” for a future visit !

The Peabody is gorgeous!! The staff was wonderful during our stay and very helpful. Keenon the Duck Master put on a great show with the ducks. Kemp the bellman was extremely helpful. We highly recommend the Peabody Hotel.

I was very happy with the service at the customer's desk, the space of the clean room and the smile on the faces of the breakfast serving girl and the late night bartender. The quality of the bed was super! I only missed a breakfast buffet with a wider choice of healthy food...

Guest House was beautiful. It felt as if I was walking into a movie scene. Very beautiful place. They have a movie theater with free Elvis movies each night, food was excellent and service was superb. Location is great and very secure. I would highly recommend to anyone in the area. I wish we could have stayed longer.

Our stay was very nice! Great location & great hotel staff! Will be back!

Was here for a conference at the adjoining conference center. Don't let the close proximity to the Renasant tempt you to stay. Half of the people I traveled with had broken air conditioning in their rooms, some having it break in the middle of the night. I had to switch rooms as the first was 85 degrees and had ants crawling on the AC unit. The bathroom makeup mirror was broken and so were the racks holding the shampoo and conditioner. The second room was a little better but was still very dirty. There was a dirty washcloth left in the sink for the first two days. The duvet and carpet had dirt on it and part of the floor was sticky. The hallways are stuffy, humid, and musty, the elevators seemed like they are falling apart, and the skybridge to the conference center smelled like mold. As others have mentioned, the restaurant in the lobby is extremely expensive for what you get so don't bother. The hotel is also on the edge of downtown and we didn't feel very comfortable walking to places. The place really needs a refresh.

THE most hospitable hotel stay I've had in many years !! The staff could not have been more friendly and welcoming. For the first time, in a long time, I felt like a welcome guest. This is a boutique hotel only five blocks from Beale St. It's relatively small and kind of quaint. The room was clean and neat. Mattresses were very comfortable. Towels were big and fluffy, and we even had very nice robes in the closet. The room was big enough without being too big or too small. It even had an wonderful shower. The hotel is just completing a major renovation, although I saw none of it. Our only impact from the renovation was that we missed the restaurant reopening by two days. This was not a problem, there are plenty of nice restaurants and bars in the immediate vicinity. I will make a point of returning to the Napoleon Hotel next time I'm in Memphis.

The hotel is located right at the train station, and so is perfect if you are catching the AMTRAK. The rooms were pleasant and the staff were friendly. The bar is very trendy though was understaffed and so whilst we were there, it took ages to get served.