Cancun Hotels with Balcony

"My main complaints are for the service and instruction I experienced during my stay. We were told it is peak season (a week after Easter vacation) so they were being busy. After we checked in, no guideline/instruction were given. We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL-INCLUSIVE' service. We were planning to join an activity, but we could not find it. We asked 3 staffs and finally one staff led us to the avenue. Similar situation happened many times, staffs are unsure about most of the things. In the restaurant, we ordered foods and they took us over 1 hour to arrive. We requested for drinks or utensils they just simply forgot. With the poor hospitality, I don't recommend this resort if you want to have peace in mind during the trip."

"The service is very good, the room is clean, but in Latin America, you need to get toothbrush and toothpaste by yourself and the front desk. Great value for money. Restaurant prices are a little high, but delicious. The taste is good, and the cost of a dinner for two is about 300 US dollars"

"This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves."

"It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average."

"The room is large, the staff is very enthusiastic and has a good attitude. It is very suitable for those who have booked a tour. It is in the city and close to the airport. It seems to have been simply renovated. The hygiene is good. The bed is very large, it seems to be 2 meters. It is especially good for a family of three to stay"

"The location is good and convenient for traveling. It is a fast hotel with good value for money. The breakfast is OK. The room is relatively simple. It is suitable for people who are new to the city and want to see the downtown area or people who want to join a group trip. There is a local travel agency store next door, which is very convenient. It is close to ADO The station is relatively close, and there are several restaurants nearby that are OK"

"The hotel is really good. I booked the hotel with a nervous mood. But I was very satisfied with the final result. Facilities: To be honest, the facilities are a bit old. The air conditioner at the front desk is not cold (the room is cold). The room facilities are old. I found that the faucet was broken on the first day. Several holes of the shower head were blocked, causing water to leak. Hygiene: It was cleaned very cleanly. Environment: The hotel environment is very good. It has its own beach. The beach is fine, there are many parasols and many places to lie down. There are four hotels in total. Two of them require reservations. Generally, you can make an appointment as long as you make an appointment in advance. The hotel we booked is more delicious, especially the sunset barbecue, pasta and even salad, which are all above standard. Service: Amigo is really good. We did not give tips specifically. They are also very enthusiastic. Whether you give or not, their attitude is very friendly."

"I absolutely recommend this resort if you're looking for high-energy, sexy fun! The Playmakers help get the party started each day and there's always something happening during the day. Jungle Jay, Ragu, Cami, Andre, and Oswa are the BEST!! Around 10:15p the fun moves to BASH, which is an outdoor club and starts with a theme-night performance. I have traveled to this resort solo several times and always felt safe and welcomed .... and made tons of friends. I like that people there are non-judgmental - you can truly be yourself without reservation. If you're in Cancun, definitely put Temptation on your radar. Once you go, you'll be back."

"Everything was great. We especially loved the pool in the late afternoon when the sun was blocked by the building — it wasn’t too hot. The food was better than we expected. Loved the kids club, and all the activities were really fun. The only downside was that the beach wasn’t as good and gentle as the northern ones, and when it was windy, umbrellas weren’t allowed. The buffet restaurant was also quite hot and stuffy."

"A value for money or excellent value for money hotel, the price is pragmatic, the room is spacious, and the overall hotel is also very good. The service staff who cleaned the room forgot to clean it during the day, and then there were a lot of decoration noises. I don't know why, but it was very annoying. There is a restaurant below the hotel, open until two in the morning, and the quality is very good. However, the corresponding supermarket closes very early, so if you want to buy something to drink, you need to walk some distance to Starbucks."