Djerba Beach Hotels

"Bardzo miła obsługa, przepyszne jedzenie, wygodne łóżka i piękne widoki."

"My first impression of the hotel was it’s not professional as they did not receive my booking even though it was fully paid before arrival. I had to resend the confirmation email for them to retrieve my booking. The hotel looked unlively. The room was nice with good view. However they need to upgrade the mattress. Breakfast was very basic without much choice. We enjoyed the sea and indoor pool though. "

"Un accueil très chaleureux des employés au top a par les animateurs qui sont antipathiques et surtout qui ne parle que allemand !!! Les employés de la réception ( Mohamed en particulier à qui j ai eu souvent à faire ) très gentil et à l écoute les piscinistes amine et Akim au top de la gentillesse du sourire 😁nourriture très bien tous tous les employés Tunisien sont vraiment au top !!!!juste un défaut que je peux souligner est le manque de considération pour les voyageurs qui ne sont pas allemand !!!! Merci à Mohamed de l accueil  a amine Akim les piscinistes pour m avoir fais passer un séjour agréable malgré ce manque de considération pour les français!!!!"

"The only problem was the payment of the residence tax, I didn't benefit from the legal tariff (Tunisian traveler) I had to pay the European tariff despite the presentation of Tunisian identity card. Not very correct... but good not serious."

"Points to improve : - First impression when you arrive in the entrance hall: feeling of being oppressed. Piles of suitcases in the hall. Small hall vs. large number of customers - Deplorable reception at reception ＞ Brief and rapid indication of the operation of the hotel (catering hours, bars, etc.) - Once in the room, no leaflet available concerning the operation of the hotel ＞ we had to ask reception to find out that we had to download a TUI application - Very few power outlets in the room - Surprise to receive a hot chocolate in a water glass. - Does not clear the table at the restaurant level ＞ poor service - Access to the main restaurant from inside the building is via a descent of 18 steps, which is not suitable for people with reduced mobility. - The main restaurant is configured with tables very close to each other ＞ Feeling of oppression and being at the table with these table neighbors. - Crossing the corridors to reach the rooms, the spa is quite long ＞ Only one elevator - A customer clearly attacked me while I was online. Good points : - Has an iron in the room - Spacious room with beautiful sea view - Free slippers - Diversity of food at the restaurant In conclusion : - customer service needs to be reviewed. We made the decision to leave the hotel as soon as we arrived vs accessing the restaurant. Communication with reception and sales was very complicated. After a multitude of requests, we ended up closing our initial file early. - We are far from a 5 star / palace! Isn’t the primary concern of this type of status not customer satisfaction?"

"Feet in the water!!! With 3 swimming pools including an indoor one and a thermal one, charming and attentive staff… If you are looking for a very local destination on the island for a relaxing and pleasant holiday without looking too much for entertainment or jet set!!! You are in the right place!!! I recommend. this hotel if you are not too fussy about the details…simple and pleasant room with local architecture! Excellent compromise!"

"Correct hotel.. The animation team composed of Samia Soumaya nadou rayen zack Lilou hamza they are extraordinary and really prof Even if I know that it is not easy to animate a hotel with more than 1200 customers.but they are assured all the bears I wish them a good continuation The food is to be reviewed especially in terms of diversity. Big problem with the rooms sanitation but everything has been resolved Thank you to the reception team of the customer service for their responsiveness and professionalism and especially their patience"