Discover the perfect getaway at SpringHill Suites Orlando Lake Buena Vista in the Marriott Village, your ideal hotel near top attractions. Our Orlando, FL, hotel provides quick access to Walt Disney World Resort, Universal Orlando Resort, Epic Universe, and SeaWorld Orlando. Positioned minutes from the excitement, we are a Walt Disney World Good Neighbor® hotel offering free shuttles, vacation planning services, and Disney ticket sales. Our family-friendly hotel in Orlando offers modern amenities, including free Wi‑Fi, a 24-hour fitness center, and three outdoor pools. Start your day with complimentary breakfast featuring hot and healthy options. Starbucks® is also available with your favorites. Host special events and meetings in our event venue with custom menus and expert planning support. As a Lake Buena Vista hotel, we offer spacious suites with separate living areas, plush bedding, a microwave, refrigerator, workspace, and premium streaming channels.
"This was a terrible experience.
1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation.
2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed.
3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day.
4. We were compensated with free parking. That was appreciated.
5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night.
6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell…
7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one.
You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website.
I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning."