Hotels in Tiergarten, Berlin

Very large, tastefully furnished room. The hotel's ambiance is elegant and cozy. I felt very comfortable and will book the hotel again when I travel to Berlin. The only drawback: Unfortunately, there's no walk-in shower; you have to climb into the bathtub. The breakfast is excellent – ​​extremely attentive, personal service in a peaceful atmosphere.

This was a good hotel for our trip to Berlin. Its very close to the Potsdamer Platz station which has multiple connections via train and subway. Its one stop earlier than the Berlin Hbf on the train station from the airport. There are some good restaurants nearby including two Indian and Vapiano, an Italian chain - this branch has pizzas. We got a two double bed room. The room was clean, and the facilities felt new. Bed was slightly harder than I prefer, but acceptablle. Pillows had no smell. There was an ice machine on the 4th and 6th floors. Gym was acceptable -- its in the basement and is reached by a separate elevator.

We chose this hotel to escape the summer heat with our baby, expecting the level of service and professionalism that comes with the JW Marriott brand. Unfortunately, our experience was disappointing from the moment we arrived. We checked in at around 4 PM and were greeted by a very long queue with only one receptionist serving guests. The wait exceeded an hour, and even after reaching the front desk, the check-in process itself took an unusually long time. The biggest issue came when we were informed that the room we had booked was still occupied because another guest, described as a premium member, had not yet checked out. Regardless of the reason, we had paid for that room and expected it to be available at the guaranteed check-in time. Guests should not have to deal with operational issues that are entirely within the hotel’s control. As a temporary solution, we were placed in another room while waiting for our booked room to become available. We ultimately had to wait around five hours before we could finally move into the room we had reserved. This was especially inconvenient while traveling with a baby and disrupted the first day of our stay. The hotel did offer a late check-out as compensation, but that did little to offset the inconvenience, wasted time, and frustration caused by the situation. The issue should never have happened in the first place, and the recovery fell short of what I would expect from a luxury hotel. Overall, this experience was far below the standards I associate with JW Marriott. I hope the hotel improves both its check-in operations and the way it handles situations where booked rooms are not available as promised.

Love this hotel so much! It has the amenities we needed. Washing machine, dishwasher, kitchenette to cook. Clean and tidy. Room comes with smart tv and location is great! Walking distance to the Christmas market!

Our stay was excellent overall. The rooftop bar offered a vibrant atmosphere and made for a perfect spot to enjoy an evening drink. Breakfast was also enjoyable, with a good variety of options and coffee served directly to the table. The room was spacious, clean, and very stylish. We did, however, encounter a few minor issues. The Wi-Fi connection occasionally dropped, and although the TV was available, we were unable to cast from our devices. Additionally, the bathtub did not retain water, which prevented us from using it. We requested assistance, but due to the late hour, no support was provided. Despite these minor inconveniences, we were very happy with our stay. The staff was friendly and helpful, and the overall experience was wonderful. We would gladly return in the future.

Close to metro station: Wittenbergpl. I just got off the plane and arrived that day. I arrived at the hotel around 10am, thinking of putting my luggage away. The waiter was very nice and said there was a room for me to check in immediately, very courteous.

Great location near station [10 mins walk]. Met on arrival and reception staff were very helpful. Clean comfortable rooms with new laundry each day. Really enjoyed gym and sauna facilities that were a perfect tonic after a days sight seeing.Certainly value for money and would recommended to others.

This business trip was to go to the exhibition, because this hotel is the closest, so I chose their home, the first foreign hotel. The overall feeling is not bad, mainly close.

Good hotel, reasonable, great location and attentive staff. Breakfast is very generous, so pay for that. room was small, but had a desk and full bathroom and double bed, what else could you ask for. View was a parking lot but it also meant that it was quiet. Hot water pressure and internet speed were both good. Bathroom showed its age a little, but was fine.

Room was OK. Clean at first glance, but otherwise so-so (e.g. completely dusty under the bed, shower head very calcified, unpleasant smell from the bathroom). Very small, you had hardly any room to move around and not in the bathroom anyway, so not suitable for tall people. Overall, it was OK for the price. Definitely suitable for a party holiday in Berlin, less so for a couples holiday. We didn't eat the food.