Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.7

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi

Hat Yai

The location is great, nestled in an alley off a lively street, just a 5-minute walk from Karon Beach.

The hotel is large and beautiful, with several pools, a children's play area, a spa, and lots of trees and flowers – perfect for a vacation. There's a shuttle service for getting around. The breakfast is mainly Western, and it's delicious.

The staff are all very kind and friendly, always ready to help. The concierge was especially helpful with carrying luggage, booking taxis, finding drivers, and making calls – truly excellent service.

The only thing I wasn't happy about was a young, white female staff member at the front desk. She was polite, but she gave me a connecting room. We were indeed two families, so if we were to get connecting rooms, they should have been for both of our families together. Instead, she put us on different floors, and only my room was a connecting one. The child next door cried non-stop all night, making it impossible to sleep. I don't understand why she did that. Thankfully, the other front desk staff promptly moved me to a different room later that night.

I extended my stay twice because I absolutely loved the sea view. I didn't mind the slight inconvenience for getting around; I'd walk to Karon and take a taxi to Patong. On the way back, I'd just hop on the Smart Bus and ask the driver to drop me off right at the entrance.

We really enjoyed our stay at Waterfront Suites Phuket by Centara. The apartment was spacious, clean, bright, and very comfortable, with a beautiful sea view, large windows, and a balcony that made the stay even more special.

It was an excellent option for a family vacation because there was so much space — comfortable bedrooms, a big living area, and a dining space where we could relax together. The apartment had everything we needed for a pleasant and comfortable stay, and it truly felt cozy and welcoming.

The location was also a big plus, with the beach nearby and a very relaxing atmosphere around the property. Overall, we had a very positive experience and created wonderful memories here.

Thank you for your hospitality. We would gladly stay here again.

The room layout and the view from the window were superb, directly facing the ocean – absolutely breathtaking. The air conditioning worked great and was really cool, unlike some earlier reviews that mentioned noise issues. There was also a large ceiling fan.

The staff were all incredibly friendly, always greeting us warmly. Breakfast was also quite good. I'd read reviews saying it was too 'Western,' but there was actually Chinese congee, side dishes, salted duck eggs, mini fried dough sticks, and noodles, among other things. Plus, there was a dedicated section for Indonesian dishes. The fruit selection was decent too, mainly watermelon, honeydew, papaya, jackfruit, and oranges. Overall, breakfast was very rich and varied. The hotel grounds are expansive with multiple pools to suit different needs. It felt almost like a private beach – uncrowded and clean.

The hotel is a bit older, so manage your expectations. The water quality isn't the best, and the shower pressure was quite low. While the hotel provides bottled filtered water, I felt more comfortable buying my own bottled water. The Italian restaurant on-site was delicious, and it was nice to enjoy some cold beer there. You can also order food and drinks via Grab and have them delivered to the lobby. All in all, it was a very pleasant experience.

After all, when you're traveling, a good mood makes everything better!

The hotel's spa was fantastic! My child and I had a 90-minute parent-child spa session that left us wanting more. Highly recommended.

It was a very pleasant time in this hotel. The staff is super friendly, the room was clean and there was everything we needed including mini-kitchen. The breakfast was good but I would add some hot porridge for children, there were only different kinds of muesli with the cold milk.

Having stayed at many Centara hotels, a local hotel group, I can confidently give this one a five-star rating! This villa is their newest property, featuring a modern, circular design. The ground floor consists of pool villas, though the pools aren't huge. The resort also has a regular hotel in a high-rise building, and another tropical rainforest-style resort (which isn't listed on Ctrip). All three hotels share facilities, including five fantastic swimming pools! I didn't have time to experience the spa. The breakfast buffet was incredibly rich and even had Eggs Benedict! Villa guests enjoy complimentary afternoon tea and cocktails. The gym offers great views, and there's a Starbucks right next door. Upon check-in, I downloaded their app, which I used to order water and other items directly. The resort has many other facilities and daily activities that I didn't get a chance to experience. This resort is a destination in itself; you could easily spend your entire trip just relaxing here. The beach is less than a ten-minute walk away, but the waves are quite big, so it's more for surfing than swimming. Unlike domestic hotels, the white cloth slippers provided by this hotel group are not disposable. They are cleaned, disinfected, and reused ♻️. The bellhops at the entrance were very proactive in helping with luggage, arranging a taxi, and even taking a photo with me. I tipped them a little for their excellent service.

This hotel is right in the city center, just below Central World, and very close to the Erawan Shrine. There's also a Big C supermarket across the street. The air conditioning in the room was a bit noisy. When you check in, you can go to the rooftop for a drink, and the view from the rooftop is absolutely stunning. There's even an elevator directly from the hotel that takes you to the seventh floor of the mall, which is incredibly convenient.

I had a very comfortable stay here! The staff were incredibly friendly and attentive—they always helped me track my drivers to see where they were and took care of bringing my luggage up to the room. The room itself and the overall environment felt very cozy and relaxing.
The only minor downsides were outside the hotel. When walking out, there is a section of the road that has a strong, unpleasant odor, which smells like a drainage issue. Also, the shopping mall downstairs feels quite outdated and deserted, and the nearby 7-Eleven is a bit too small with limited options.
Overall, the hotel itself is great, but the immediate neighborhood could use some improvement.

It was a wonderful experience from start to finish. I will definitely come back and stay here again. Every staff member was friendly, welcoming, and provided excellent service. The location is great, the room was spotless, and everything was perfect. Highly recommended for anyone looking for a comfortable and enjoyable stay!

This was booked for my friends and he was happy too with the choice, being central and nearby walk to many old Bangkok spots, quick access to China town. Also 10 min cab to Palace . Hotel was helpful, bed was soft, room was clean . Breakfast could be better. There were plenty items but mostly cheaper options. Bread and bakery were very basic. could have been better . can stay again.

The hotel looks new and clean. The staff service is standard, neither good nor bad. The room layout is well-proportioned and not cramped. Room amenities are provided, though perhaps not as comprehensive as a 5-star international chain hotel. For instance, there's no toothbrush and toothpaste set in the Premier King room. I booked it with breakfast for around 2,800 baht, but I can't say if other room types have similar facilities or not.

However, just one night before, I stayed at Centara Life... in Bangkok. This hotel's room, air conditioning, and bed are superior. The service here is also better, with no negative points. The breakfast is clearly much better here, with more options and looking more appealing than the same brand's offering in Bangkok. What I appreciate most is the cleanliness of both the room and the hotel's public areas. There's a 1,000 baht security deposit, which can be paid in cash or credit card guarantee. Bank transfers are likely not accepted, which is understandable, even though many 5-star hotels don't charge a deposit. The only minor criticism I have is during checkout, the staff asked for the receipt to refund the deposit. I secretly wondered if I wouldn't get my money back if I couldn't find it, as my partner said it was probably left in the car. Honestly, for a 4-5 star hotel, customers shouldn't be burdened with keeping or presenting such a receipt, should they? Personally, I think the staff was right to ask, but this system feels a bit old-school. I'd expect this at a daily rental apartment or guesthouse, not a hotel of this caliber, allowing customers to walk back to their car to find a 1,000 baht deposit receipt to get their money back.

Another minor point, though it would be good if addressed, is that the staff seemed a bit stiff. I didn't notice it upon check-in, but when my partner and I walked past four staff members after dinner, all of whom saw us, none of them thanked or greeted us. I didn't really expect it, especially when staying in a provincial area that might not have as many large hotels as major cities like Bangkok, Pattaya, or Phuket, where service industry competition is high. The staff might be locals, so expecting a very high level of service mind comparable to what the hotel's standard should be might be unrealistic.

Nevertheless, overall, this hotel is quite good across the board. I can wholeheartedly recommend it to friends and acquaintances. Thank you very much, and if I have the opportunity to pass through Ratchaburi again, I will definitely come back to stay. Thank you! ❤️🙏

There's both indoor and outdoor parking, but no staff to assist with parking. 

On the day I checked in, I got a room upgrade, but I suspect it was more about keeping guests in the same building. The exterior areas felt a bit old and not very clean, but the room itself was clean. The bed was soft and comfortable, making for a good night's sleep, but the bathroom had a strange smell from the fixtures. In the pool area, they played music with a DJ during the day, and the rooms weren't soundproof. 

During my stay, there were three tour groups, so it was quite crowded. This meant a lot of guests came for breakfast in the morning, and the dining area felt cramped and insufficient for the number of people. The management was quite poor. Breakfast was served until 10:30 AM, but when I arrived at 9 AM, I had to wait for a table because all of them were full. I finally got a table at 9:30 AM, but by then, some food items were already gone and weren't refilled. I was really disappointed with the dining service. They should manage it better, and for me, the food wasn't very tasty either.

Our stay was truly wonderful, marked by comfortable beds and spacious, well-appointed rooms that perfectly suited my family’s needs. We especially appreciated the attentive service and thoughtful amenities provided throughout our visit. A special thank you to Shan, whose warm hospitality and prompt assistance made our experience even more enjoyable and comfortable.

Overall, the service and everything else was satisfactory. However, I'd like to provide some feedback:
1. There was a thick layer of dust under the bed, as if it hadn't been cleaned in a long time.
2. The bathroom had a pungent chemical smell.
3. The shower didn't drain properly, leaving standing water on the tile floor.

Centara

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