Hotels near Hamer Hall, Southbank

Overall, it's a good deal for the price. Everything was spotless as to be expected from a brand new hotel. Service was friendly and prompt, and the restaurant Coupette was really delicious, however the location is a bit off the true CBD, and rooms are small and leave a lot to be desired for user-friendliness. The decor is indeed however beautiful and worth a short stay to take photos of. The pool is cold, and poorly designed with no deck chairs nor towels.

I recently stayed in a 1-bedroom apartment and was generally satisfied with my experience. Upon entering the room, I noticed the bedroom fan was already running, which seemed unusual given it was winter. After checking the air conditioning, I discovered the control panel wasn't working. I contacted reception, and a technician was promptly sent to inspect the issue. The technician confirmed that the air conditioning was not operational. Customer service handled the situation well by personally escorting me to a different apartment, which turned out to be a spacious 2-bedroom unit. This was a thoughtful gesture and was greatly appreciated as an apology for the inconvenience. Overall, I enjoyed my stay and was pleased with how the staff resolved the issue. However, the situation could have been avoided if the room had been properly checked before being assigned to a guest. Ensuring that essential appliances are functioning prior to check-in would help prevent similar inconveniences in the future. Despite this oversight, I appreciated the prompt response and excellent customer service provided by the team.

The location and reception service were excellent. The room was clean and tidy. However, only adults received a bath towel and room service wasn’t available until 4:00 pm the next day. Once we contacted reception it was sorted out immediately. The entertainment options were limited and there was no wifi. This was disappointing for us travelling with children as we couldn’t watch Netflix or any other paid service. Check-in and check-out were easy and they offered excellent SMS service.

Not far from DFO and South Australia. If you check out early, you can relax on the 7th floor of the reception building before heading to the airport. Even though I booked a room with breakfast, I didn't eat any of it because my colleague said it wasn't good. However, the front desk lady provided excellent service.

It’s a hidden gem, close to quite a few tram stops, with the big woolies and Asian grocery store downstairs plus a delicious restaurant serving so quickly, what else can except? I am so happy with the staying. It’s safe and quiet with broad views, we love it 😍

I'm writing this review in English so the staffs can understand what I wanna say. First of all I wanna thank the male staff on duty everyday over the entire stay of mine and the two girls on their shifts when I checked in. You guys are fantastic, very helpful, friendly and highly efficient. My apologies for not remembering your name, but I do wanna give you my heartfelt thanks. However, there was this female staff, seems to be latino or something, on duty when I came back to the property to get my luggages in the afternoon of Feb.22 aat 3:45pm. (I'm sure you can find out who was it because there were only two staffs at the front desk at that time). She was INSANELY LAZY AND RUDE. I asked for my luggages and she took my tags but said to me, rolling her eyes, ”I think the door to the luggage room is open.” She was very hospitable when dealing with the other guests, who were white, before me. I insisted she needs to go get the bags for me, and she said I'll have to wait. I waited, but apparently she didn't have anything legit to do. She was randomly checking her computer to keep me waiting. I guess what I'm trying to say is pls fire this ****** staff. 但国内同胞可以放心住酒店本身很好，其他员工也很好

Service was fabulous. Leslie was absolutely wonderful to deal with, a joy. The apartment was a great layout with everything you need for a short stay. Although the hotel room was starting to look tired and there was an overwhelming odour in rooms & hallways of curry, everything was neat and tidy. Thank you for our stay.

Booked a deluxe one-bedroom twin apartment. The room design was nice, but the twin beds were quite narrow. The fridge was empty, not even basic coffee or milk was provided. I had requested a river view and a higher floor to celebrate my daughter's birthday, but not only did the hotel fail to provide it, they didn't even politely explain why. There were also no birthday amenities or greetings. The next day, I called customer service hoping for some milk and also mentioned the birthday issue. She only said ”sorry, the room couldn't meet the request” and that for birthdays, they only offer a ”sprinkle” (I assume she meant something like a complimentary drink or small gesture, but the original text is a bit unclear here, and it seems like it wasn't provided). In the end, she didn't follow up on it either. This left us with an impression of unfriendliness; the customer service attitude was rather cold and unwelcoming. Compared to other five-star hotels, the service quality here was quite disappointing. Additionally, the hotel has very few facilities apart from the gym. The hotel's location is also a bit inconvenient and it's not easy to hail a taxi. On the positive side, a gentleman working at the lounge downstairs had excellent service, was very polite and friendly, and took great care of guests. The food there was also very good. 👍🏻

We booked a King Standard hotel for this trip as we have the special rate from Trip.com. Before we arrived we received an email from Trip urging us to write an email to ask for early check in as we also booked an airline ticket thru Trip. When arrived in hotel ard 9.45 am we were offered a room ( with immediate availability ) but with a payment of AUD 50. When I asked for a twin bed room as usually King and Twin Bed will have same rate, but not this hotel. If we were to change the bed style we have to pay AUD 30/night for 5 nights 😅😅another AUD 150. Enough for all the morning communications so we just ignore the bed details and went straight to our room after the payment. On the day we checked out we came to know that the front officer recharged our hotel fee even when Trip.com confirmed that everything was fully paid. What a money maker hotel!! Front officer told us they will refund us the amount though. However the room is small and nice and everything was up to international 4 standard but Crown Casino Tower has a much more beautiful and bigger room. Though both have stunning nice view of the Yarra River as in attached.

The facilities are good, and the soundproofing makes for a quiet environment. The breakfast is a real highlight, especially the special dishes; you can order something different every day, and it's delicious. My only minor suggestion is that the wet/dry separation in the bathroom could be improved.