Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Nov 20, 2024
Anonymous User
It was absolutely amazing experience to stay here. The hotel is located very centre of tourist area with lots of choices of restaurants and cafes. The interior and the room were stunning. Limited time slots if check-in and out might be inconvenient for some, but we arrived and left during daytime, so it was not a problem for us.
The breakfast was also very tasty, albeit service was a bit inconsistent (the menu was provided on the first day but not on the second day and limited choice).
Overall, we had very good time and we would love to stay here again.
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Price per night from:JPY 14,941
Posted on Apr 20, 2025
Gary0423
The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
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Price per night from:JPY 15,584
Posted on Aug 3, 2024
NataliaVale
The hotel is centrally located, a bit up to the hill. Clean room, comfortable bed and pillows. Good breakfast. Staff members, especially the young lady at reception, are friendly, polite and professional.
The reception front desk closes at 6 pm. If you checking in later, you have to contact the property well in advance.
Unfortunately,I didn't, and had to make around 40 calls on 3 different numbers provided.
They answered only after 50 minutes of waiting. This was really annoying, just because I was tired after the trip, hungry and desperately needed to use the toilet.( Sorry for the details).
After my calls answered, I got the access code and my keys. Easy.
The hotel is situated in the quiet area, unfortunately, some customers at the hotel made a big noise in the middle of the night:at 3 pm, loudly kicking in the neighbours door, trying to get in, for a very long 40 mins... I had to get out and prevent it,if they did not stop, I'll call the police.
I definitely had bad luck with this stay, it's not at all the hotel's fault, just my poor experience:(
.
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Price per night from:JPY 7,023
Posted on Jan 4, 2026
Sogol
We were very surprised upon arrival. Despite the hotel description suggesting a 24-hour reception, there was no 24/7 front desk at Hotel Elefant. We had to go to another hotel for check-in, check-out and even breakfast, which was not clearly disclosed in the listing. This was inconvenient and felt misleading.
Another issue was the Wi-Fi: there was no password or QR code available in the room, and because there was no reception on-site, we couldn’t get the details. As a result, we were unable to use the Wi-Fi during our stay.
In addition, some of the photos in the listing gave us the impression of a different view/setting. Once we arrived, it seemed that the actual hotel does not match some of the photos shown, which affected our expectations.
The location is good, but transparency is essential. Please clearly state the reception situation, where guests must go for check-in/out and breakfast, provide Wi-Fi details in the room, and ensure the photos accurately represent the property
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Price per night from:JPY 11,843
Posted on Oct 22, 2025
Guest User
Самое главное - это местоположение отеля, рядом с гейзером. Надо учитывать, что завтраки предоставляются в другом отеле, недалеко. Завтраки достаточные. В номере есть кофеварка, но нет чайника. Кто любит выпить чай, рядом кафе. Доступ в отель и номер без ключа, по коду, надо не забывать брать с собой распечатку, иначе будут трудности с доступом. Персонал приветливый.
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Price per night from:JPY 8,584
Posted on Jun 21, 2026
Guest UserGreat location, luxury spacious room design, delicious and various breakfast with friendly receptionists and reasonable price.
They provide dinner as well, strongly recommended! Daily different dinner offered such like grilled chicken, vegetables, salad, salmon, lamb, beef, sweets and fruits in the inviting harmonious atmosphere restaurant.
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Price per night from:JPY 11,039
Posted on Jul 16, 2024
Guest User
I booked this hotel for my Mom. And she loved it: the staff was accommodating and caring, great location and delicious meals. Highly recommended
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Price per night from:JPY 17,213
Posted on Mar 31, 2025
Guest User
Very nice, well maintained hotel near the colonnade in Karlovy Vary.
Pros: large room, parking available in front of the hotel, great breakfast
Cons: staff who speak Czech poorly (Russian speaking), even though it is a spa hotel, we were not advised to go to the Spa because it was very crowded. If we want to go to the private spa, we have to pay an extra 100 euros! That is impossible! 🙈
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Price per night from:JPY 12,600
Posted on Feb 25, 2023
Guest User
The hotel is just in the centre, excellent location, but don't wait for parking. A little complicated for those who come with bags and packs. The hotel is very old and they haven't renovated anything with the time. There is little described in German or English in the acomadocoes. stone time hair dryer, broken shower, cabin to take a stubborn bath, where the water after 30 seconds forms a lake ... Quite unpleasant. Super small TV in the room. There is no way to wait much for the price here, at least with the staff's courtesy, but even kind of them were.
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Price per night from:JPY 6,380
Posted on Aug 17, 2025
Dmitrii L.
A small hotel located in a picturesque place. The room had no air conditioning or kettle. It was very stuffy in hot weather. Breakfasts were plentiful and tasty, but the staff took away the dishes very quickly, sometimes even not letting you finish eating. And the check-out time was very early, which also caused discomfort. In general, a modest hotel for a reasonable price.
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Price per night from:JPY 12,967