Hotels near Mahn- und Gedenkstatte, Dusseldorf

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Fuss free check-ins and can’t complain about the rooms - it was sufficient. They do offer earlier breakfast hours (4am onwards) but I did not take them so I don’t know how it is this might be helpful for those going for early flights! Location is near the airport but far from everything else tho it is a small city after all. Quite affordable option nonetheless and had a smooth check-in experience.

Overall, I had a very pleasant stay at Holiday Inn Express. The location is excellent, and the atmosphere inside the hotel is comfortable and welcoming. One suggestion for improvement would be to add a small entertainment area, such as board games or family-friendly activities. This would make the hotel even more enjoyable for guests traveling with children. Another valuable addition would be an airport shuttle service. Although Düsseldorf Airport is quite close, taking a taxi from the hotel was surprisingly expensive for such a short distance. A shuttle taxi service would be a great convenience for guests and would further improve the overall experience. Even it was I wasn’t told about it Thank you for the excellent hospitality. I would be happy to stay here again.

The staff are courteous and friendly and the breakfast is very tasty. It is convenient to arrive and depart from the central Station and also close to shopping, dining and sightseeing. I really liked the design and the ambience in the hotel because they don't have loud music (it was very pleasant).

The service was tip top from the check-in till the end. The service of Lucas and Hedric was attentive, meticulous and very helpful to my needs. I was exhausted and jet lag due to the trade show business plus it was my first time staying in the city centre. So rhe clean room and warm sincere treatment from the staff brightened me up. I appreciate the lovely loft room view of the city and also the great roof top bar. Thank u.

The hotel is about 1.1 kilometers straight from the train station's rear exit, which is a bit of a distance. You'll eventually have to carry your luggage up stairs (or drag it up a ramp) to reach the hotel. Alternatively, you can take the subway for one stop with your luggage and use the hotel's front entrance (though there are still stairs or a ramp to climb). Inside, the hotel is great: it has an elevator and air conditioning (not just a cooler). Check-in at the front desk was quick, and you can store your luggage after check-out (highly recommended).

Good location if you use Düsseldorf Hbf is your priority, as it is just a 3-5 minute walk from the trains and trams, making it perfect for early departures or late arrivals. The staff were friendly and welcoming. The room was clean but not very spacious, however I had a small balcony which was a nice addition. The furniture leans towards ”dated” but still very acceptable for me. Rooms on the street side can be quite noisy despite having good windows. If you are a light sleeper, ask for a room facing the courtyard or bring some earplugs. Breakfast was fine and kept stocked while it was very busym

The breakfast at the hotel is very good, I like it very much, the variety is good, the taste is good. My room was found to have obvious stains on the bed at the night of check-in. Due to the late time, I can only deal with it sloppyly. Serve the little brother, and he said that he immediately handled all the room hygiene, which is very satisfactory.

Good location for events.  Prices at the bar are excessive. For a aperol/little in a 0.2 l glass with a lot of ice 12€.  Personal at reception super friendly.

It was alright, not bad. There weren't many rooms, but they were quite clean. The location was convenient, but the prices were super expensive during the exhibition period 😂