Hotels near Buchanan Street Station, Glasgow

I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine. My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability. I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials. What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed. The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared. Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated. Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is. Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room. Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive. The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels. I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.

The room is nice, clean and cozy. Good for solo traveler cuz I’m afraid of staying in massive room just by myself. Breakfast is alright continental breakfast you can expect. Gym you cannot expect too much. But being able to watch live football in the lobby is a vibe during World Cup period.

What a warm welcome we always receive at this hotel hundred percent welcome and excellent members of staff . Good food.set up is very accommodating. Pool facilities so relaxing.

Excellent location, superbly clean, delicious breakfast, friendly staff, all amenities one could think of. What else is required. I travell a lot and this one is one of my favourite.😊😊😃😃

Unfortunately, this stay did not feel like the level of service we would expect from a Marriott hotel. There were no major issues with cleanliness, although the bed was quite hard. The main problem was the service. Check-in took a very long time due to issues with the hotel’s system, and we were left standing with our luggage while they tried to resolve everything. On the morning of check-out, housekeeping knocked on our door at 9 a.m., even though we were leaving only an hour later — which felt completely unnecessary. The staff were not unfriendly, but rather indifferent. There was very little feeling that guests were genuinely welcomed or that the staff were happy to help. The spa area is also very inconveniently located — you have to walk around 10 minutes to get there, which is particularly strange for something presented as part of the hotel facilities. The Executive Lounge was probably the biggest disappointment. We have visited Executive Lounges in many other cities, and this was on a completely different level. It was basically an empty room with three bottles of wine, two types of beer, some melted ice, and a TV. Calling this an “Executive Lounge” honestly felt almost absurd and certainly not worth the additional cost. Breakfast was quite ordinary as well. The more popular items, such as pancakes, had long queues because guests had to prepare them themselves using a very slow machine. The hot breakfast was prepared by one chef, which also created a queue. Salmon was available, but disappeared almost immediately after being replenished. At this level, we would expect a much better selection and service. Overall, while the hotel itself was clean, the experience simply did not feel like Marriott-level service. We expected something much more polished, attentive, and welcoming, and unfortunately left quite disappointed.

The location is great, really close to Glasgow Central and Queen Street Station, which makes getting around super easy. The room was very clean, and they even cleaned it daily. It's perfect for solo travelers.

The cleanliness could be improved. On my first day, I found a pink rag on the floor. Check-in and check-out are fully self-service. You have to shower while standing in the bathtub. Overall, the price is acceptable, and the location is decent, but the hygiene is just average.

We stayed during Christmas season and there was a Xmas market next door. The hotel is spacious and all the necessary facilities, including kitchen and washing machine are provided.

Room was good but the lobby area full of foreigners shouting their own language I don’t know they are from Somalia or which country , you can’t sit bar area or anywhere in the lobby level. It was a short visit but room was good didn’t get a chance to try the food but next time for sure because I will be very regular visitors because of daughter will be there for her education

Nice and clean with great access to many restaurant, shops and walking distance to city center. The host is friendly and the cost is affordable. I would recommend you book early to get excellent deal especially through trip.com website or app