Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Aug 10, 2025
Guest UserThe hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant.
But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com.
Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER.
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Price per night from:JPY 18,291
Posted on Dec 30, 2024
Lixiaochuguohao¥¥¥
Spain 🇪🇸 style
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Price per night from:JPY 23,640
Posted on May 21, 2026
Guest User
The room was average with no ceiling lights but both double beds were comfortable.
The bathroom has a bathtub and it’s a pretty high climb for an average height person to take a shower. Plus the floor always got super wet because of the shower water. The shower was also broken so there was more water leaking behind the shower than on the person bathing. There are no face towel hangers and the heated towel hanging rod was not heated at all.
The buffet had the exact same things everyday, including the cut fruits 🫣
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Price per night from:JPY 14,366
Posted on May 31, 2025|Superior King Room
Guest UserGreat location to the city centre, car park at hotel with 55 spaces and at a rate of £25 per night, very secure and well lit. Staff very friendly and available 24 hours a day. We had a free upgrade to a Kings Superior Suite which was a very spacious room, although the bathroom was quite small compared to the room size, non the less was a nice touch and discount coupons in with our key card for 10% off food and drinks and four vouchers for free coffees, which also was a nice touch. Will definitely stay here again.
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Price per night from:JPY 13,993
Posted on Jan 18, 2025
Guest User
I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
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Price per night from:JPY 15,161
Posted on Apr 26, 2026
Guest User
The bed was very comfortable, and the location is right on the liveliest street. While the location is convenient, it’s also quite noisy—there were people drinking and partying downstairs late into the night. Early in the morning, you can hear the sound of bottles being cleared from the street.
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Price per night from:JPY 10,512
Posted on Oct 12, 2023
F. Javier
Very good location and everything very good for its price. The only bad thing is that you can't leave your suitcases at the accommodation if you arrive before or leave after.
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Price per night from:JPY 9,554
Posted on Jun 25, 2026
Sivavarman
The hotel is in a great location with easy access to the city centre, restaurants, and public transport. The room was clean, comfortable, and quiet, making it easy to relax after a long day. The staff were friendly, and the check-in process was quick and smooth.
I stayed during the summer, and the room became quite warm because there was no proper air conditioning or cooling system. The TV in the room was also not working during my stay. Apart from these issues, everything else was good.
Overall, I had a pleasant stay and would consider staying here again because of its excellent location and comfortable rooms. If the cooling system and TV are improved, the experience would be even better.
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Price per night from:JPY 7,429
Posted on Jul 9, 2026
Raul1565Its so close the city centre. The cardiff castle is located just 3-4 minutes walk distance,the beds are clean,hot water is working and the beds are clean. Thanks
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Price per night from:JPY 7,849
Posted on Jul 20, 2023
M.Y.J.
Great location and extremely friendly staff! The room was clean and spacious. It’s close to all the major shops, restaurants, and bars. 10-15 minutes walk from the Cardiff Castle. It is close to the Cardiff University area and about twenty minutes walk to Mermaid Quay. Would stay again.
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Price per night from:JPY 7,989