Hotels near Customs House Belfast, Belfast

⭐⭐⭐⭐⭐ Wonderful Stay at Holiday Inn Belfast I recently spent three nights at Holiday Inn Belfast with a friend, and it was truly a wonderful experience from start to finish. The staff were exceptionally welcoming, professional, and always ready to help, which made us feel comfortable immediately after arriving. Check-in was smooth and efficient, and throughout our stay the team maintained a warm and friendly atmosphere. Our room was very clean, spacious, and well maintained, providing everything we needed for a relaxing stay. The beds were comfortable, and the overall environment was quiet and perfect for rest after a long day exploring Belfast. The location of the hotel is also excellent, making it easy to access many attractions, restaurants, and transport options around the city. We also enjoyed the breakfast and general hotel facilities, which added to the overall quality of the stay. Overall, it was a memorable and pleasant experience, and I would definitely recommend Holiday Inn Belfast to anyone visiting the city. I look forward to staying here again in the future. Thank you to the entire team for making our visit so enjoyable.

The hotel's location is excellent, right opposite the central train station, making it easy to walk to many attractions. The hotel is clean and tidy, with crisp white bedding and towels. The rooms are spacious and very comfortable.

Food was decent, the location is nice and there is a train station nearby. Room service timing is a bit strange, as cleaning is done from 10 a.m. to 5 p.m. On two occasions, they came to clean right around 5 p.m. There is also an option to order food to the room. Staff is friendly and helpful and gave us some advice on places to visit.

A lovely hotel in a great location with friendly and helpful staff —- however there were so many small negatives that the overall experience was disappointing. The lift was not in service so had to use the stairs. Thankfully not a high rise and I was on the 1st floor. A huge, well decorated room was ruined by air conditioning and extraction units right outside the window which made for a loud and restless night. The frosted glass on the windows left the room dull. Black mold in the bathroom, large crack on the wall and dirty carpets did not help. Neither did the badly made bed and stiff coarse dressing gowns, which I had to look for and found squashed into a shelf in the wardrobe - and one had a large black stain on it. WiFi was very good but there were no usb / type C charging ports. TV was tiny in comparison to the size of the room and kept losing its signal. I also noted a blown lightbulb, but I guess this could have happened at any time. Breakfast was also disappointing, although the sausage was delicious and the highlight. They did provide a small gluten free option too, but I’m not sure if GF bread and non dairy milk is sufficient in and of themselves. The hotel claims a 4* rating and for that I would have at least expected tea/coffee table service. Instead I got it myself from a coffee machine. The coffee itself was very strong to the point of being undrinkable. Finally while speaking with staff it emerged that the Trip price, which supposedly included a huge discount was actually way over the standard price for a room with this hotel.

I booked this for my boss, and he was very satisfied. It offers great value for money, and the location makes it easy to get around.

Loved the self-check in. I booked a cheaper room which did come with the smell of the nearby fast food place and a loud humming of an aircon (?) outside. I had another issue in my room but I alerted the management to it. Other than that, the room had a nice size and a nice bathroom. Oh, also wish they had ceramic cups for hot drinks and not just disposable ones (I don’t like pouring boiling water into single use plastic-laden cups).

This is my second stay at the Clayton Hotel, and overall, the experience was pleasant and the accommodations were comfortable. The rooms are clean and well-maintained, and the hotel offers good value for an overnight stay. However, I observed that the reception staff could benefit from being more attentive and proactive in assisting guests. On several occasions, it seemed that guests were not immediately acknowledged, which can leave an impression of inattentiveness — particularly for international visitors. My previous stay was three years ago, and I was hoping to see some improvement in this area. Consistent professionalism and warm hospitality at the front desk would significantly enhance the overall guest experience. I look forward to seeing positive changes on my next visit.

Brilliant red brick stately home type hotel. Full of charm and has a lovely front garden. You have full access to all living and dining area on the ground floor at any time, which is great for photos and relaxing. Our room was a small loft but had a great view from the bathroom of the hills over the city. The City tour bus goes past the hotel because apparently it used to be occupied by the main builder of the Titanic. It is a short walking distance to the stunning Queen's University and Botanic Gardens. Ryan's restaurant is a great shout for homely reasonably priced Irish food and drink. The lady at the front desk also gave us direct assistance to book our trip on the Causeway tour. Highly recommend.

From Belfast International Airport, take bus No. 300 to Queen Street, and it only takes 3 minutes to walk to the hotel. The hotel is also close to the commercial street and some attractions, and can be reached quickly by walking or taking the bus.

Apartment was great, very clean and in a good location. Only problem was that i didn’t realise until I got there was that I had to put down a deposit. I think that this should have been part of the details when I booked. I was informed that it would only be put down as a pending amount but I was charged. Other than that I enjoyed the dream apartments and will stay again