Hotels near Customs House Belfast, Belfast

⭐⭐⭐⭐⭐ Wonderful Stay at Holiday Inn Belfast I recently spent three nights at Holiday Inn Belfast with a friend, and it was truly a wonderful experience from start to finish. The staff were exceptionally welcoming, professional, and always ready to help, which made us feel comfortable immediately after arriving. Check-in was smooth and efficient, and throughout our stay the team maintained a warm and friendly atmosphere. Our room was very clean, spacious, and well maintained, providing everything we needed for a relaxing stay. The beds were comfortable, and the overall environment was quiet and perfect for rest after a long day exploring Belfast. The location of the hotel is also excellent, making it easy to access many attractions, restaurants, and transport options around the city. We also enjoyed the breakfast and general hotel facilities, which added to the overall quality of the stay. Overall, it was a memorable and pleasant experience, and I would definitely recommend Holiday Inn Belfast to anyone visiting the city. I look forward to staying here again in the future. Thank you to the entire team for making our visit so enjoyable.

The hotel was incredibly clean and grand. Check-in is officially at 3 PM, but I had to be somewhere else at that time, so I arrived an hour early at 2 PM. They were totally fine with it and let me check in early, which was super nice of them! Haha. I signed up for breakfast the next day, and the bread was absolutely delicious. The view is also fantastic, overlooking the river in Belfast, which is very atmospheric. I definitely want to go back!

Aside from the price being a bit steep, everything else was great. It's especially perfect for tourists planning to visit Ireland, as it's less than an 8-minute walk to the central train station – an excellent location. The city center and town hall square are also very close, about a 10-minute walk away. Plus, there's a Chinese restaurant about 200 meters from the hotel where I had fried ho fun and fried rice noodles, both of which were very authentic and delicious.

Unfortunately, our stay was very disappointing, especially considering we paid around £300 for three nights. The biggest issue was the sofa bed provided for our daughter. The mattress was extremely thin and uncomfortable, and she struggled to sleep properly throughout the stay. Breakfast was also a real let-down. The hot selection was very limited, with dried-out food and only scrambled eggs available. We asked whether fried or poached eggs were available and were told no. There was also no ham or cheese, so the breakfast felt very basic compared with what we expected from a Holiday Inn Express. Sleep was made even more difficult by the amount of noise at night. We could hear people coming and going, doors repeatedly slamming and noise from the rear of the hotel. On the positive side, the location was useful for exploring Belfast and the staff we dealt with were polite. However, for approximately £300, we expected a much more comfortable stay. The lack of sleep, particularly for our daughter, really affected our experience and unfortunately we would not choose to stay here again.

Loved the self-check in. I booked a cheaper room which did come with the smell of the nearby fast food place and a loud humming of an aircon (?) outside. I had another issue in my room but I alerted the management to it. Other than that, the room had a nice size and a nice bathroom. Oh, also wish they had ceramic cups for hot drinks and not just disposable ones (I don’t like pouring boiling water into single use plastic-laden cups).

The location is fantastic, the room has a bathtub, and the price is very reasonable. It was a great experience, and I'll definitely stay here again next time. Don't even hesitate, just book it directly! Highly recommended.

A lovely hotel in a great location with friendly and helpful staff —- however there were so many small negatives that the overall experience was disappointing. The lift was not in service so had to use the stairs. Thankfully not a high rise and I was on the 1st floor. A huge, well decorated room was ruined by air conditioning and extraction units right outside the window which made for a loud and restless night. The frosted glass on the windows left the room dull. Black mold in the bathroom, large crack on the wall and dirty carpets did not help. Neither did the badly made bed and stiff coarse dressing gowns, which I had to look for and found squashed into a shelf in the wardrobe - and one had a large black stain on it. WiFi was very good but there were no usb / type C charging ports. TV was tiny in comparison to the size of the room and kept losing its signal. I also noted a blown lightbulb, but I guess this could have happened at any time. Breakfast was also disappointing, although the sausage was delicious and the highlight. They did provide a small gluten free option too, but I’m not sure if GF bread and non dairy milk is sufficient in and of themselves. The hotel claims a 4* rating and for that I would have at least expected tea/coffee table service. Instead I got it myself from a coffee machine. The coffee itself was very strong to the point of being undrinkable. Finally while speaking with staff it emerged that the Trip price, which supposedly included a huge discount was actually way over the standard price for a room with this hotel.

For those traveling by car, this is an absolutely superb option. The rooms are generously sized, and the amenities are excellent.

Brilliant red brick stately home type hotel. Full of charm and has a lovely front garden. You have full access to all living and dining area on the ground floor at any time, which is great for photos and relaxing. Our room was a small loft but had a great view from the bathroom of the hills over the city. The City tour bus goes past the hotel because apparently it used to be occupied by the main builder of the Titanic. It is a short walking distance to the stunning Queen's University and Botanic Gardens. Ryan's restaurant is a great shout for homely reasonably priced Irish food and drink. The lady at the front desk also gave us direct assistance to book our trip on the Causeway tour. Highly recommend.

From Belfast International Airport, take bus No. 300 to Queen Street, and it only takes 3 minutes to walk to the hotel. The hotel is also close to the commercial street and some attractions, and can be reached quickly by walking or taking the bus.