"Pros: Great location, right next to UCL, a five-minute walk from Euston Station, and about a ten-minute walk from King's Cross Station. You can get there by bus, just get off at Russell Square. The British Museum is also within walking distance. There are many restaurants and convenience stores around the hotel, which is very convenient.
Cons: The facilities are old, and small rooms are common in London, so I won't dwell on that. The sink is incredibly small, only about 30 cm wide, which feels very cramped. My biggest complaint is that the window is as thin as paper; I've never seen such thin windows in the UK. It offers absolutely no sound insulation, and the street noise outside is enormous. The walls are also thin; you can clearly hear even the slightest movement from next door. No wonder the hotel doesn't provide any other disposable items, only two pairs of earplugs."
"Overpriced and certainly not “Superior”
We stayed at the Strand Palace expecting a much higher standard considering the price and reputation of the hotel. Unfortunately, the experience was disappointing.
The “Superior” Room
Please don’t call a room “Superior” when it’s the size of a shoebox. The room was incredibly small and certainly didn’t feel superior in any way. Even the television was so tiny that you practically needed binoculars to watch it from the bed.
Water Dripping From the Ceiling
Outside our room there was a bucket on the floor collecting water that was dripping from the ceiling. Seeing this in a hotel charging these prices really doesn’t give the impression of a premium establishment.
Poor Bar Service
We went to have a drink in the restaurant/bar and approached the bar to order. A member of staff specifically told us not to order at the bar because a waiter would come over and take our order.
We then sat waiting for around 10 minutes .
If you’re going to tell customers they can’t order their own drinks and must wait for table service, then you need to actually provide the table servicei in adequate time
The Price
The price for one night was extortionate for what we received. I appreciate that this is a prime central London location, but location alone doesn’t justify these prices when the room, facilities and service don’t match the standard you’d expect.
Overall
For me, the Strand Palace felt like a glorified hotel charging a huge premium because of its location and name recognition.
A “Superior” room should actually feel superior, the building shouldn’t have buckets catching water from the ceiling, and guests shouldn’t be left sitting around after specifically being told to wait for service.
Great location? Absolutely.
Good value for money? Definitely not."
"The location is excellent, very quiet and safe, but transportation isn't very convenient. It's quite far from the train station, with only a bus stop nearby. There's a pier, Milebank, about a 5-minute walk away, but the RB6 service is infrequent and ends early. There's a Sainsbury's also within a 5-minute walk.
The room is a bit small but not cramped, and the design is nice; you could even call it a suite. It has a modern feel.
However, the amenities are truly lacking. For a price over 2,000, there are no slippers or toothbrushes. Many of the front desk staff are Indian, and the service feels very stingy. On the positive side, the hygiene is good, it's very clean, and business seems to be doing well. The rooftop gym is unique; although small, it offers great views."
"I booked a windowless room, and it was truly windowless. If that bothers you, then don't book this room, as you really can't tell if it's day or night outside.
Before checking in, I saw some comments saying the hotel would transfer guests to a partner hotel, so I was relieved that I was able to check in smoothly without any transfers.
The location is convenient, not far from Chinatown or Big Ben.
Overall, it was good, but they do charge for luggage storage after check-out."
"The location was convenient for getting around. While it's close to the station, it's not right in front of it, so it might be a bit challenging if you're lugging a big suitcase. You could tell the building was a bit old from the creaky floors, but the room itself was clean and the air conditioning worked well, making for a comfortable stay. The breakfast buffet had the same menu every day, but the food was delicious."
"Pros: Great location! Super close to Westminster Abbey, Big Ben, the Thames, the London Eye, St. James's Park, and Buckingham Palace. Plus, the Tube station is just a 2-minute walk away. The breakfast was good, and the front desk offered free luggage storage.
Cons: There are so many fire doors! You literally encounter one every few steps. From the front desk to my room, I had to go through 6 doors, which might be a bit much for those with trypophobia. My room had a small window, but it was completely sealed shut, making it feel a bit stuffy, even though there was a ventilation system. I'm not sure if this is common in other hotels. I didn't dare to turn on the AC, fearing poor air circulation, which left me feeling a bit uneasy. The mattress was too soft, causing back pain."
"Lovely stay! This was my 3rd stay in this hotel, and have never had faults before. The staff were lovely, attentive, and access was easy at all hours. The location is amazing and cleanliness was flawless. The original room we had booked was unavailable, so we were ‘upgraded’ from a 3 person room, to a 4 person room on the third floor. However, we had requested a room close to the elevator as a family member has a disability, but this was overlooked, and couldn’t have been further away. In my previous stays, the rooms were soundproof, but this time, we were clearly placed towards a nightclub, and could hear ‘thumping’ while in the room until 3am both nights. And unfortunately we couldn’t be provided with more pillows ‘due to demand’. Despite this, it was a great stay, would stay again and would recommend, understanding that demand is high and the sounds of London are almost impossible to block out entirely! And I do believe the staff sincerely tried their utmost to accommodate our requests where possible!"
"An affordable 4-star hotel, located just a 6-minute walk from Paddington Station. This station is a major hub with multiple Underground lines, offering direct connections to and from the airport, plus train services, making transportation incredibly convenient. There are also supermarkets and restaurants nearby, providing excellent amenities in a safe and quiet neighborhood!"
"super close to westminster. right next to st. james station. room is good and price is fair enough for solo traveler. waitrose is within walking distance, convenient for buying food and water."
"The hotel's location is incredibly convenient, right next to Trafalgar Square, making it easy to reach all of London's famous attractions. There's a wealth of tube and bus connections nearby. I mostly took buses to enjoy the scenery, rather than the underground. The hotel is also within walking distance of Chinatown, perfect for a stroll and a bite to eat. However, the hotel has an annex, and I was assigned a room on the ground floor of the annex, which initially felt like it was all underground. While the hotel has been refurbished, the building itself is still quite old overall."
Very Good
220 reviews
8.7/10
1 night
From MXN4,660
Check availability
Show More Hotels near St. James
Verified Reviews From Guests at London Hotels
See all
Read genuine traveler ratings & reviews to find your perfect stay.
9.0/10
Great
BBertBenThis hotel is pretty good for the price. The room size was just right, and the staff were very friendly. We arrived around 11 AM, and they allowed us to check in early, which was great. The breakfast had a lot of choices and is worth trying.
The only two downsides are: if you walk from Whitechapel, that area feels a bit messy and smells quite strong. Also, the kitchen is really small, but it seems like most Aparthotels in Europe are like that.
EEhime OmokhodionI recently stayed at Novotel London Canary Wharf and it was one of the most enjoyable hotel experiences I’ve had in London. From the moment I checked in, the atmosphere felt modern, welcoming, and effortlessly comfortable.
The highlight of the stay was definitely the view from my room. Waking up to the Canary Wharf skyline and watching the city lights come alive at night was incredible. The floor-to-ceiling windows made the entire room feel bright and spacious, and the panoramic cityscape gave the stay a real luxury feel.
Another standout experience was visiting Bōkan, the hotel’s restaurant and rooftop bar. The views from up there are absolutely breathtaking , you get a stunning panoramic perspective of the whole of London, from Canary Wharf to landmarks across the city skyline. Whether during sunset or later in the evening, the atmosphere is unforgettable. The combination of great food, drinks, and those sweeping views made it one of the best parts of the trip.
The hotel amenities were also excellent. The pool was clean and relaxing, perfect after a long day exploring or working in the city. The gym was well-equipped with everything needed for a proper workout, and the sauna added an extra touch of relaxation that really elevated the overall experience.
Overall, Novotel London Canary Wharf delivers the perfect mix of comfort, modern luxury, amazing facilities, and spectacular London views. I’d happily stay there again and would highly recommend it to anyone looking for a memorable stay in Canary Wharf.
KKL@@Great place to stay very local to tube. All the staff were very polite, friendly, attentive and kind as well as maintaining professionalism. Breakfast had a good selection, however I like the light option but one can clearly enjoy whatever they wish. I slept very well. The rooms were spacious with Aircon and as a bonus I couldn’t hear anyone from other rooms. I would definitely recommend ROCKWELL to others and I would stay here again. Thank you for my stay!
WWangwangjinshuiFantastic location! Plus, the room was a spacious suite. Even though the lighting wasn't the best, it did have two small windows. The welcome fruit was a nice touch, and there was even a bottle of red wine – definitely felt like a special occasion. And the breakfast was delicious too. Worth it!
GGuest UserThis was the first hotel for our family's UK trip. After much deliberation, we chose this Holiday Inn Express which is quite close to the city center. The location is excellent, with easy access to the subway, buses, and trains. The hotel maintained the consistent quality of the Holiday Inn brand. We were also lucky enough to snag a group deal that included parking and some meals. A special thank you goes to Christina, a kind and patient lady who speaks Chinese. Due to the high demand for rooms on the weekend and our first-time use of a Ctrip hotel group coupon, the check-in process was a bit convoluted, but the final outcome was very satisfying. Our family left London happily to begin the next leg of our journey. BTW, we encountered many odd Indian guests; whether it was in the cramped elevator or at the popular breakfast buffet, they all exuded a strange confidence, as if they owned the place. I wonder who gave them that idea 🤔🤔🤔
AAnonymous UserThe hotel service was excellent. The concierge offered complimentary luggage storage, and our room was cleaned daily with fresh towels and amenities provided. The room itself was fully equipped with everything we needed. This year, the UK has experienced unusually hot weather, so having air conditioning indoors was a huge plus. The transportation is very convenient, as it's only about 300 meters from Shepherd's Bush, and the Westfield shopping center nearby makes shopping super easy. I'd definitely choose this hotel again for my next visit.
BBoYanboThis is a 'decent' hotel. Yes, that's the word. The facilities aren't brand new, but the mattress in the room is still comfortable, the towels are still soft, the toilet paper is still thick, and the hygiene standards are consistently good. The breakfast is a classic English breakfast, meeting the expected standards for a four-star hotel. The location is excellent, situated in a wealthy area of London with very convenient transportation; the subway station is right next door. And the price, especially during the off-season, offers fantastic value for money. Backed by the Millennium Hotels Group and Singaporean capital, it's surprisingly good – the hotel's own restaurant serves authentic wonton noodles and Hainanese chicken rice! Plus, guests get discount coupons! If I had to summarize in one sentence, I'd say this is a well-managed, old-fashioned but not outdated hotel.
AAnonymous UserPros:
1. Great location with convenient transportation, close to all major attractions.
2. Well-developed surrounding commercial facilities, making it easy to purchase daily necessities.
3. Rooms are cleaned daily and include a safe.
Cons:
1. The building is old and the space is cramped.
2. No air conditioning and poor ventilation. Not recommended during hot summer periods.
3. Street-facing rooms are noisy, with frequent sounds of cars and motorcycles revving their engines.
AAnil ShewakramA memorable hotel stay seamlessly blends comfort, exceptional service, and local charm. The experience begins with a warm, efficient welcome that immediately washes away travel fatigue. Inside the room, pristine cleanliness and thoughtful design create a personal sanctuary, featuring a plush bed and modern amenities. Delightful surprises, like a stunning window view or complimentary local treats, elevate the atmosphere. Exceptional hospitality shines through attentive staff who anticipate needs without intruding. Dining experiences, from a vibrant breakfast buffet to artisan coffee, celebrate regional flavours. Ultimately, a perfect stay transforms a simple lodging choice into a relaxing, unforgettable highlight of the journey.
GGuest UserEven though it's far from central London, it's about a 15-minute walk to the tube station, and there's a bus stop right outside with frequent services. The hotel is basic, but for the price, it's excellent value for money. I would definitely stay here again. Breakfast is an extra £5.99, and it's absolutely worth it compared to prices in the area. The room was small but functional, with a new bathroom. The only minor issue was that when we arrived at Britannia Inn, they directed us to another hotel (Park Hotel) from the same group, about 500m away.
Some top places to stay in London are near popular attractions like The British Museum, Hyde Park and London Eye—so you can quickly get to top landmarks and amenities you need.
What is the average price of a hotel in London for this weekend?
According to Trip.com’s latest 12-month data, 3-star hotels in London have an average price of MXN5,600 per night this weekend. For 4-star hotels, the average rate is MXN9,273 per night. If you’re seeking luxury, 5-star hotels in London typically cost MXN26,355 per night this weekend.
How much do hotels in London typically cost on weekdays?
Based on Trip.com’s latest 12-month data, the average nightly rate for 3-star hotels in London on weekdays is MXN5,083. For 4-star hotels, the average cost is around MXN8,696 per night. For a luxury stay, 5-star hotels in London generally have an average price of MXN26,165 per night on weekdays.
What hotels in London offer an especially good breakfast?
Find the best hotel deals and promotions on Trip.com, available year-round for both first-time and loyal users. Please check the promotions page to see what promotions are available now on Trip.com.