Hotels near The Brook, Southampton

"We stayed here for two nights before our cruise from Southampton. My friend sprained her ankle on the plane, and the incredibly friendly front desk staff kindly gave us an accessible room. However, when we checked out and packed, I accidentally left a pair of shoes behind. After our 8-day cruise, we returned to the hotel to ask about them, but were told there was no record in their lost and found system and the items weren't in the lost and found pile. The hotel breakfast didn't have a huge variety, but it was delicious."

"The room was quite clean, but the facilities felt a bit outdated. The air conditioning kept turning off by itself and provided almost no cooling, which made it very stuffy in the summer. However, the front desk could provide a fan. The showerhead in the bathroom was fixed in place; the outer ring sprayed hot water, while the center sprayed cold, instead of mixing them. The hotel room key was an old-fashioned magnetic card that easily demagnetized, so I had to go to the front desk every day to get it reactivated. The hotel service was good, and there were many guests. Breakfast was basically a traditional English breakfast."

"Extremely satisfied! The room was clean and hygienic, and the location was super convenient. Parking was a breeze too. There are plenty of restaurants nearby, so you don't have to walk far for meals. Getting to attractions by car was also very easy. Highly recommend!"

"I checked in at 3pm and the air conditioner did not work it was like a warm hairdryer. The temperature was 28c inside the room it was very hot a heat wave that day. I went down stairs and the reception was empty. I had to wait for 15 mins then some one called raman eventually turned up and was uninterested to say the least. She told me that it could be controlled from behind the bar or something like that but that is not true. I had to ask again 3 hours later this time she got some boy to come out from behind the bar to claim he had a control of all the air conditioners in the hotel. Why the lies, after emailing trip .com they admitted the AC was faulty and I moved to another room. It was trip.com who helped me not the disinterested staff why didnt they move me the first time. Not impressed."

"To visit a family member , a patient in the nearby Mountbatten Hampshire hospice. Just a short walk, door to door in Botley Road. NB. Photos are not appropriate in this case. Too personal, too sad."

"Yet another brilliant stay at the Novotel in Southampton. Room was clean, comfortable and has the added bonus of windows that open. The staff are super help with a can-do attitude and nothing is too much of a problem. The sauna was much needed after a long day. The location is excellent with places to eat nearby as well as shops. Look forward to my next visit to the hotel."

"We Rrived early as just off a cruise ship about 10.45am. We were told could store our cases in a store perfect. Returned 2.45pm. Checked in. 2 lifts so great when used on busy cruise daya to get all down no long wait. Room was huge only sad part not allowed to open window but sir conditioning was working. Went to reception added on breakfast. All staff we interacted with were professional and friendly. Great location East walk to shops in town. Park area opposite was added bonus as hot wkend. Breakfast excellent chef in site do could ask questions. Would stay again. Lots of families there too."

"The hotel is a 5-minute walk from the train station and about 10 minutes from the city center. It's affordable, though the rooms aren't very spacious. There's a McDonald's about 200 meters away, which is convenient for breakfast."

"I have stayed here several times before as it is perfectly situated for those going on a cruise from Southampton. Clean room, friendly staff but room is ready for a refurbishment soon! Would have been nice to have been made aware that there was scaffolding outside the window (but I arrived after work had finished and left before anyone was there in the morning so not a problem). Breakfast was quite expensive for a continental one (IKEA next door had much better one and cheaper which I’ll use next time)."

"The servis ,everything good but I don’t know every time we don’t pay for parking and 27/10 we pay 10£🤔"