DDr. Ong SoetantoI do not think I would choose to stay at this hotel again if I return to Semarang.
From the moment I arrived, the experience was already disappointing. I asked the staff for a prayer mat and they told me the hotel had them available, but no one ever came back to provide one. If a hotel confirms that something is available, it should be delivered to the guest properly. Small things like this reflect the level of professionalism and attention to guests.
Another issue was during sahur or the early breakfast. I came down to level 5 around 3.30 am and many items were already almost finished, including the rice. I informed the service staff that the rice had run out and needed to be refilled, but nothing was done. Eventually I just took other items such as nasi goreng and whatever was left. The breakfast selection itself was also very basic with very limited variation.
Considering that it is the Ramadan month, I believe the hotel should prepare much better for sahur service. Guests wake up very early specifically for this meal, so food availability and proper staffing are important. During that time I only saw one staff member handling everything, which made the situation even more difficult.
The location of the hotel is actually quite good. It is within walking distance of many trendy cafes and there are plenty of street food options around that stay open late into the night. For guests who enjoy exploring the food scene or hanging out in nearby cafes, the area is convenient.
The front desk service was acceptable, but overall the hospitality experience felt quite standard. Personally, it did not reflect the warm and attentive hospitality that people usually associate with Java.
I did not take any photos during my stay because honestly my mood was not very good after experiencing these issues.
I hope the hotel management can take this feedback seriously and improve the quality of service, especially during Ramadan when guest needs are quite specific. Thank you.
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