Hotels near Pacific Place, South Jakarta

The location is absolutely prime, right in the heart of Jakarta's central business district. The staff are friendly, and service is quick and efficient – any requests or needs are handled really well. It's perfect for both family and solo trips. There are plenty of food options and chill-out spots around the hotel. If you're staying here on a weekend, you can enjoy exercising around the SCBD area or head to GBK. It's also close to the MRT station.

Checking in was decent, we had to wait 20 minutes for the room to be ready and to be fair it was new year's eve on Dec 31st so can't complain. The room is modern and upscale with a touch of traditional Indonesian heritage design. What I love most is the bed and bathroom..especially the rain shower plus the water pressure is perfect. We also received complementary cocholate as well to celebrate new year. Lastly breakfast menu was good, they served western and Indo menus, pastries and desserts. Overall was excellent.

Fantastic! 👍👍👍 This is my second stay at Raffles, and it was even better than the first time I stayed in Ho Chi Minh City, which was already great. The room was larger, the fruit selection was exquisite, and the restaurant was even better! 👍👍👍 The car service was clean, punctual, and reliable. Thumbs up! 👍 Definitely coming back again! 😁

The hotel is located above a shopping mall (2nd floor) and has dining options on the B1 level. It's safe and convenient, situated near embassies. The service is meticulous, and the rooms are large, comfortable, and overlook a rooftop garden.

This was our first hotel in Jakarta with the kids, and overall, it was pretty good. While it might not quite measure up to the Shangri-La, for the price, I think it offers incredible value for money. The kids' play area was decent too. I even saw a staff member meticulously folding towels, which showed a good attention to detail. The only thing I didn't quite understand was why kids weren't allowed in the executive lounge, but thankfully, they opened up a meeting room for us to dine in instead.

Had a great stay overall. The staff are very accommodating, friendly, and professional—they made the experience smooth from check-in to check-out. The room was clean, spacious, and comfortable, with plenty of space to move around and manage luggage easily. A good option if you prefer bigger rooms compared to newer compact hotels. Location is very convenient, especially being near Kota Kasablanka mall, with lots of dining and shopping options just a short walk away. Breakfast was average—decent variety but nothing particularly standout. Overall, a comfortable and convenient stay with great service. Would consider staying here again.

I stayed at this hotel for a 10-day business trip to Jakarta. The location was very convenient, right next to Lotte Department Store, so shopping and dining were just a 10-minute walk away. The outdoor swimming pool was fantastic, surrounded by tall buildings, giving it a very business-like feel. I specifically asked the front desk to arrange a room on a high floor, 35th, and the view was indeed spectacular. One evening after a heavy rain, I even saw a double rainbow, which was a delightful surprise. The only downside was probably the limited breakfast options; it was the same few items every day, quite inferior compared to other hotels of the same caliber I've stayed at before.

The hotel is located right in front of the Blok M market area, a busy location with many vehicles often parked directly in front. To access the market, you’ll likely need to maneuver your way through tightly packed cars and motorbikes. Cleanliness is fairly acceptable. However, the toilet in the lobby was out of service during my stay. When I asked, the staff directed me to use the toilets at either the Gramedia Bookstore or Kopi Oey restaurant next door — which was quite inconvenient. The restaurant itself is not part of the main hotel building. Guests have to walk to Kopi Oey for breakfast or other meals. While the semi-open design of the restaurant was initially fine, I had an unpleasant experience when two guests were smoking during breakfast. It really affected my dining experience and left a negative impression. I stayed on the second floor, and unfortunately, both the Wi-Fi and cellular connection were poor. This was especially frustrating as I was traveling for work and needed stable internet for online meetings. The elevator is noticeably slower compared to other Fave hotels I’ve stayed in. There were also some minor disappointments: No tissue was provided in the room. My request for an extra bathmat was denied — something I’ve never experienced at other Fave properties. Lastly, my friend accidentally broke a glass, and we were charged IDR 20,000 for it. While I understand the charge, a little more flexibility or understanding would have been appreciated. Overall, I found the location too hectic, the amenities lacking, and the service not quite up to par. Sadly, I don’t see myself booking this hotel again.

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

Swiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person. Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. . You can get much better hotel at lower price than this is my final conclusion